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The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over delayed deliveries, unfulfilled orders, and difficulties in obtaining refunds. Many reviews highlight a lack of reliable customer support, with claims of unresponsive communication and unfulfilled promises regarding refunds. While a few customers reported satisfaction with specific products, these positive experiences are overshadowed by widespread allegations of scams and poor quality. Overall, the feedback indicates a significant trust issue, suggesting potential buyers exercise caution and seek alternatives to avoid similar disappointments.
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It was the best customer service. I don't want to forget to remind them to increase their response speed a bit because sitting on a computer waiting is a bit boring. I love if they give immediate response. Hoping that they read this. Going to the woolen refined boots I gave this five star for them. They are warm; a great solution for the snowing western countries...
Regards Ruth USA
Tidebuy made my day with such a cheap dress that still came with the greatest quality. I din’t expect much from a 30 dollar maxi dress. Am thinking of ordering a 100 dollar dress to see how its quality will be. If quality is based on price, then I will expect a $100 dress to be Royal. Anyway thanks.
STAY CLEAR!
The worst purchase experience of the year... well more than that duration. The items are not the correct size or their sizes are just different? They will not give us an address to return the items! Multiple e-mails and they want photo's? Of what's wrong etc. The return agreement says 100% satisfaction or return. There is no place we can find to get a return address. We talked on live chat and they will not give it to us. Sent us to send in an e-mail. They will not give it to us. So we're out $100 on non returnable goods that were wrong sized. CUSTOMER SERVICE is TERRIBLE! Take your money and run. Another problem is shipping. They allowed a Post Office box to be entered then shipped by DHL. Who won't deliver to a PO Box. Order was placed in November for Christmas presents. Arrived middle January when we finally went around with DHL and got that resolved. Do Not Buy from these crooks.
I can now match any of my bosses with the greatest formal dresses. It has been kind of easy securing them from Tidebuy. My dream to fit in a particular respected class has finally come true. I understand my office mates when referring to me will always say the beautiful smart lady. I belong to a class and it is tidebuy that has made it possible. I have shopped many times from the site and now I am waiting for my first dress of 2015.
All the products i"ve bought are great deals shipping is ok being were i live it take time to get here (good things come to those who wait)! Over all great sight but would be nice if meserments were in inches! Hummm prices are cheaper than what i can buy in my own country!
The prices are fantastic... Friendly customer service... And FAST shipping and delivery!
I always go to Tidebuy before I look on other sites.
Shopping on a budget while still keeping my cute and sexy style
After looking for a cocktail dress around town I was not successful to get exactly what I wanted. However I found it in Tidebuy. I ordered the dress immediately because time was passing and the dinner party was drawing closer. I got the dress after 15 days and it managed to fit well. I am making this review to appreciate the workmanship of the site and the fast delivery of a customized party dress.
My fiancé and I knew it was going to be our wedding in no time. I had started the search for the right wedding dress earlier. I knew cheap is expensive so I had resorted to a more expensive dress Tidebuy. The dress looked so beautiful and at the first sight it got our attention. I can still see the name from my email after I had purchased. The dress was, "Exquisite Beaded Sweetheart A-Line Pick-ups Wedding Dress" after ordering and giving them all my body size measurements I was to wait for the dress for two weeks. It took one month to get the dress, two weeks delay that I appreciate because as soon as the dress was shipped the fine workmanship amazed us. Anyway to cut the long story short, our wedding was on first November and was really great. I am just a few weeks from the honeymoon and can't stop looking at the pictures. Thanks Tidebuy.
I order an outfit 3 weeks ago with the 5 to 8 day shipping and have yet to get it and when i check
The tracking thing it says it hasnt moved at all im unhappy i spent $80 4 my birthday outfit that i didnt even get
Dear Ashley,
Thanks for your reviews here.
We are very sorry for the unpleasant experience happened on you, could you please tell me your order number so that I can check the details for you? Anyway, we will try our best to improve our service and gain your trust. If you have any other questions, you can feel free to contact us at: [email protected] or [email protected], your support would be highly appreciated!
Have a nice day!
Best regards,
Tidebuy Team
I've ordered several times from tidebuy, and have always been very happy with everything I've ordered! The prices are great, they have fantastic sales, and unique items I've not found anywhere else. I hope they stay in business forever! :)
It is my first time buying from Tidebuy. I really liked the products that I bought. They are of excellent quality. The order took quite long to get to me and that is my only complaint but the customer service was excellent.
All I suggest is that Tidebuy only uses trackable postal services as it will help us customers to know where our orders are and what is happening with them.
Overall, excellent service! Keep it up!
The dress I got from Tidebuy is awesome! It's affordable and I love it. It fits me perfectly!
Save your money and time! The quality of product is dollar store grade at best. I ordered 2 sweaters and 2 pairs of boots. Everything is a half size too small even though I used the size chart provided.
Dear friend,
Thanks for your review here.
We are very sorry for the unpleasant experience happened on you. Could you please tell me your order number so that I can check the details for you? We will try our best to improve our service and quality. If you have any questions or constructive suggestions, please feel free to mail us at: [email protected] or [email protected]. Your support will be highly appreciated.
Have a nice day.
Best regards,
Tidebuy Team
Recebi, sem problema nenhum. Mesmo sendo pra entrega no Brasil, a roupa chegou a tempo e agora já tenho um presente de aniversário pronto.
Yuk, please look into this store on line, even though they are in China, they think they can screw everyone out of their money, yu wont get a shipping date, because they cant ship something they don; t have, It will take more stress and investigation than it is worth, so leave their page at once and don't buy from them. Save your money for a reputable company.
Dear friend,
Thanks for your review here.
We sincerely apologize for this problem happened on you. Could you please give me your order number and the email address that you registered on our site? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:[email protected]. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Tidebuy Team
Thank you so much for all help finding the perfect dress after my boyfriend broke up with me. I originally ordered a pink dress that he pick out, but after the heart break, I was able to return & get the color I wanted! Everyone so kind & understanding. So I hope my prom is as amazing as ericdress.com
Dear TIDEBUY.COM, I want to say a HUGE THANK YOU for such a beautiful dress, which I have just got. I ordered promdress and it is amazing. It suits just perfect on me. I have received it even ealier than I had expected. Thanks for great service and on-line chat.
Absolutely beautiful dress. Better than the picture and fast shipment. I will defiantly buy here again
Bom dia, recebi hoje o meu pedido e está dentro do prazo estipulado pelo site. Material de suma qualidade! Indicadissímo!
Great top, the fabric is very soft and fits perfect. It's my new go to top for hanging out or going out casual.
Answer: Hi everyone who used Tidebuy Please help! I had very bad experience with www.tidebuy.com You can file a complaint at http://www.ic3.gov it's a The Internet Crime Complaint Center. I posted comments on Tidebuy Facebook page and they blocked me and remover all comments Please help spread the word about this company. Together we can stop this bad business Sincerely, Natalya
Answer: Dear friend, Thanks for your question and so sorry for the problems happened on you. I gave informed your questions to our manager and our representative has emailed you for your order, please kindly pay attention to your mail box.If you have any questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day, Best regards, Tidebuy Team
Answer: Hi, dear Jennifer, Thanks for your question. I've informed your questions to our manager and you will get the reply shortly, please pay attention to ur mail box.If you have any questions, please feel free to write us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy team
Answer: Hi, dear Fatima, Thanks for your question. We are a site with good reputation and we have a huge amount of customers around the world. And they all speak highly of us. You could feel free to order and of course, if you need in urgent, you could tell us. If you have any other questions, you can also go to our live chat or mail us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Answer: Dear Naydu, Thanks for your question here. For the shipping, expedited shipping would be about 2-5 days to get it; standard shipping would be 4-8 days and the super saving would be around 30 days. Hope that you could understand. Also, after you placed your order, we need to proceed it and the total time for you to get it would be processing time plus shipping time. You could see the processing time below your item on our site. If you have any other questions, you can also go to our live chat or mail us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Answer: Dear friend, Thanks for your question here. And would u please let me know your order number so that I can check for you?: And you can also write to [email protected] or [email protected]. Have a nice day. Best Regards, Tidebuy Team
Answer: Dear sanss, Thanks for your question. The expedited shipping is the fastest shipping method, which takes 2-5 days and the standard shipping takes 4-8 days, the super saving is slower than others. And you can see the items processing time on the page of the products you need. If you have any questions, please feel free to write us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy team
Answer: Dear Hafsa, I am glad to hear your question here. Please don't worry about this. We would discuss with our logistics and try our best to avoid this. You can feel free to place your order. Also, if you are willing to choose the super saving shipping method, there would be no possibility to pay tax. Hope my answer would be helpful for you.If you have any questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day, Best regards, Tidebuy Team
Answer: Dear friend, Thanks for your question here. We have lots of customers around the world and they all speak highly of our products. If you want to order your wedding dress, please order them in advance.If you have any other questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Answer: Thanks for your question here. The shipping time depends on the shipping method you chose. The standard shipping will be 4-8 days, the expedited shipping will be 2-5 days, the super saving will be slower than others. Also, you can see the processing time for the items you order on our site. And the total time would be processing time plus shipping time after you ordered. Gengeally, after you placed an order, we will take our time to prepare for you, which will be very fast. If you have any questions, you can also write to [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Visual enjoyment for all. But wearing the best for yourself, focus just on you.
Here are wedding dresses of all kinds, all sizes and all styles.


Dear friend,
Thanks for your review here.
We are very sorry for the unpleasant experience happened on you. Could you please tell me your order number so that I can check the details for you? I will also inform your question to our manager. Anyway, we will try our best to improve our service and gain your trust.If you have any other questions, please feel free to mail us at: [email protected] or [email protected].
Have a nice day!
Best regards,
Tidebuy Team