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The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over delayed deliveries, unfulfilled orders, and difficulties in obtaining refunds. Many reviews highlight a lack of reliable customer support, with claims of unresponsive communication and unfulfilled promises regarding refunds. While a few customers reported satisfaction with specific products, these positive experiences are overshadowed by widespread allegations of scams and poor quality. Overall, the feedback indicates a significant trust issue, suggesting potential buyers exercise caution and seek alternatives to avoid similar disappointments.
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The service I got from Tidebuy was great. Beginning with the ordering process which was simplified by the customer service and the dress finally came after a week. I checked and found out that it had been detailed well. I enjoyed buying from you…Cheers.
The experience I have had with the site has always been the best. The customer service is outstanding and they have a wonderful follow up. Every friction I encounter has always been solved. The designs I have bought over time are also great.
All departments, starting with the customer service, the tailoring and the shipping departments seem to work hand in hand to come up with quality designs shipped faster. I have always enjoyed their service. Thanks Tidebuy.
Tidebuy is amazing; they make the overall experience easy and fast. I love the speed, the discounts, the quality of products and the customer service offered.
Tidebuy offers the best shopping deals and fast shipping. It has greatly expanded my wardrobe. I have always received the exact orders a make.
I thank you so much for the beautiful dresses that my twin's daughters have just received. They are so delighted about your dresses! It suits perfectly,
Merci pour toute l'aide et un excellent service à la clientèle. Je vais certainement acheter à nouveau avec Tidebuy.
I just wanted to express my thanks! Especially appreciate the excellent customer service which is increasingly difficult to find these days!
I am just here to thank you for the dress and rate your wonderful service. It was worth buying from you. Thanks again,
Looking for the dress was very simple and even buying it was simpler. The shipment was quite fast as well. The dress fitted well too.
The dress was exactly what I had ordered. I was quite impressed with the fast handling and shipping. Thank you so much.
I got to enjoy all the services provided by the site when I was buying the company's uniform. I am so grateful because they accepted to sell as one, a bundle for 100 people which give more discount. The three dresses that had a problem were returned and replaced almost immediately.
I ordered two dresses from this site. Unfortunately, one of the dresses was a little bit bigger than expected. After taking pictures as instructed by the customer service Department, I managed to convince them and got my full refund for the dress in two days. They also paid for the return shipping of the dress that made a mistake. As for the other dress it was great and I still have it.
It has taken me weeks of trying on dresses and research and I hadn't yet settled on the right dress but with tidebuy I could have chosen 5 dresses and been equally satisfied, I can't wait for the parcel to arrive now
I have always bought my dresses online from tidebuy for the past 3 years now and have always been satisfied with the level of service, website ease of access, convenience and the quality of the dresses.
The order was quickly dispatched, 48 hours after ordering and received it 8 days later having been designed well.
I own a bridal shop. I rent out wedding dresses and event dresses. One day rental is almost the same amount with the dresses here. Imagine how much profits I make because Tidebuy is my dress supplier. I have bought more than 100 dresses from the site and my shop is gaining popularity everyday.
It was by luck that google search brought me to tidebuy. I made an order because the dress I wanted was urgent. I paid for an expedited shipping so that it could make to me as fast as possible. The dress is stunningly perfected for Valentines day. I got it early this week which is timely for tomorrow.
The representatives all used their time and efforts to send an image of the dress in the color I was considering. So BIG thank you to the diligence of this staff and their promptness in this matter. Tidebuy you are so wonderfful.
I am very much contented with my purchase from this site. I am really pleased with quality, price and the company, will definitely use again
Answer: Hi everyone who used Tidebuy Please help! I had very bad experience with www.tidebuy.com You can file a complaint at http://www.ic3.gov it's a The Internet Crime Complaint Center. I posted comments on Tidebuy Facebook page and they blocked me and remover all comments Please help spread the word about this company. Together we can stop this bad business Sincerely, Natalya
Answer: Dear friend, Thanks for your question and so sorry for the problems happened on you. I gave informed your questions to our manager and our representative has emailed you for your order, please kindly pay attention to your mail box.If you have any questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day, Best regards, Tidebuy Team
Answer: Hi, dear Jennifer, Thanks for your question. I've informed your questions to our manager and you will get the reply shortly, please pay attention to ur mail box.If you have any questions, please feel free to write us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy team
Answer: Hi, dear Fatima, Thanks for your question. We are a site with good reputation and we have a huge amount of customers around the world. And they all speak highly of us. You could feel free to order and of course, if you need in urgent, you could tell us. If you have any other questions, you can also go to our live chat or mail us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Answer: Dear Naydu, Thanks for your question here. For the shipping, expedited shipping would be about 2-5 days to get it; standard shipping would be 4-8 days and the super saving would be around 30 days. Hope that you could understand. Also, after you placed your order, we need to proceed it and the total time for you to get it would be processing time plus shipping time. You could see the processing time below your item on our site. If you have any other questions, you can also go to our live chat or mail us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Answer: Dear friend, Thanks for your question here. And would u please let me know your order number so that I can check for you?: And you can also write to [email protected] or [email protected]. Have a nice day. Best Regards, Tidebuy Team
Answer: Dear sanss, Thanks for your question. The expedited shipping is the fastest shipping method, which takes 2-5 days and the standard shipping takes 4-8 days, the super saving is slower than others. And you can see the items processing time on the page of the products you need. If you have any questions, please feel free to write us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy team
Answer: Dear Hafsa, I am glad to hear your question here. Please don't worry about this. We would discuss with our logistics and try our best to avoid this. You can feel free to place your order. Also, if you are willing to choose the super saving shipping method, there would be no possibility to pay tax. Hope my answer would be helpful for you.If you have any questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day, Best regards, Tidebuy Team
Answer: Dear friend, Thanks for your question here. We have lots of customers around the world and they all speak highly of our products. If you want to order your wedding dress, please order them in advance.If you have any other questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Answer: Thanks for your question here. The shipping time depends on the shipping method you chose. The standard shipping will be 4-8 days, the expedited shipping will be 2-5 days, the super saving will be slower than others. Also, you can see the processing time for the items you order on our site. And the total time would be processing time plus shipping time after you ordered. Gengeally, after you placed an order, we will take our time to prepare for you, which will be very fast. If you have any questions, you can also write to [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
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