Tidebuy
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Tidebuy Reviews Summary
The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over delayed deliveries, unfulfilled orders, and difficulties in obtaining refunds. Many reviews highlight a lack of reliable customer support, with claims of unresponsive communication and unfulfilled promises regarding refunds. While a few customers reported satisfaction with specific products, these positive experiences are overshadowed by widespread allegations of scams and poor quality. Overall, the feedback indicates a significant trust issue, suggesting potential buyers exercise caution and seek alternatives to avoid similar disappointments.
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Let me say I am extremely appreciative to everyone who helped me at tidebuy. They saved me from a miserable existence because that is what my life would have been made by my daughter if tidebuy hadn't come through like they did.
I had seen this dress at a bridal salon for double the price I found it on this website. I couldn't be more pleased and am very grateful to the staff for being so professional and competent
For those of you have followed my previous posts, I am pleased to say the worst shopping experience of my life is now over! Eventually, after 9 weeks of stress, worry, exasperation and anger, I have got a partial result from tidebuy.com! They have refunded me $282 for a wedding dress that I ordered and received. When it arrived it was screwed up in a black bin liner; it was made completely to the wrong measurements, no spare material to be able to adjust, stained, badly made with loose sequins inside the double layers of the gown. Can you imagine? The joy of receiving my wedding gown completely ruined! But then the real trouble started! Stupid soulless messages from their customer service staff. I took pictures and sent them but they did everything to try and stop me from returning it. They offered me $130 if I kept it! It was no good for anything so what was the point? I paid another $50 to return to the dress via DHL to the specific address they gave. After 4 days DHL confirmed delivery to a tidebuy employee with his name and signature. Tidebuy refused to accept that it had arrived. I consulted lawyers in Hong Kong only to find the office tel number stated for tidebuy Hong Kong office was a number for somewhere else in China. I wanted to start a case against tidebuy in the Chinese People's Court, I was so angry. Meantime, to every message I sent they responded by saying how sorry for the inconvenience they were! So utterly frustrating. I researched the internet and found hundreds of dissatisfied customers all hidden by dozens of what I can only believe are falsely promoted satisfied comments. I tried writing to some of these fictional people but never received an answer. I noticed the more I wrote about my case on websites dedicated to poor service the better response I got from tidebuy. They are clearly very internet savvy and do not like bad reports. They do everything to get them removed and some say they are removed illegally. So at the end of 10 weeks they acknowledged receipt of the dress and approved the refund of $288US to Paypal. After another stream of emails to Paypal and tidebuy when the transaction was "lost" for 8 days, I have eventually got my Paypal account credited.
Believe me, these people are uncaring leaches who will suck you dry if you let them. Have nothing to do with them is my advice. It has been the worse shopping experience of my life.
Probably the-WORST-online shopping experience i've ever encountered. Quality of customer service was ABYSMAL. I waited a MONTH to get a SINGLE item shipped FROM Japan. THEN waited 3 weeks for someone to answer a simple question or email regarding the status of my EXPEDITED order. I had received a full refund. I would just like to save someone from ordering from this
Dear friend,
Thanks for your review here.
We are very sorry for the unpleasant experience happened on you. Could you please tell me your order number so that I can check the details for you? I will also inform your question to our manager. Anyway, we will try our best to improve our service and gain your trust.If you have any other questions, please feel free to mail us at: [email protected] or [email protected].
Have a nice day!
Best regards,
Tidebuy Team
I haven't yet bought anything from this site, but hope it's not like wish.com or lovelywholesales.com or sammys dress, same sites n horrible reviews
Dear Lina,
Thanks for your review here.
Our site is famous and we have lots of customers all over the world and all the reviews were written by our customers. Our aim is to satisfy all the customers who bought from our site.
If you have any other questions or constructive suggestions, you can also write to [email protected] or [email protected]. Your support would be highly appreciated.
Have a nice day.
Best regards,
Tidebuy Team
I just received my order today. I just wanted to take the time out to thank all you guys up there! I love love love the dress and it is better than I expected. You guys have really made my high school graduation! Thanks again!
The strapless dress I ordered still has a high back as requested. I have a problem with my lower back. I am rating the site because they managed makes me happy by designing what I had requested. Also the design looks fine which shows whoever made was not in a hurry to finish.
Over the New Year sales, I managed to secure some dresses that have made me look classy. I applaud the speedy delivery and appreciate the discounts I got including the free shipping.
I was impressed with the service I got from this site. The jackets are outstanding and fitted all my daughters. I feel like a responsible mother this cool season.
Fashionable and retro looking embroidery dress! It was not expensive, it is comfortable to wear and fits well.
My dress came in a high-quality chiffon material. It is well sized and very eye-catching. My friends have always asked me where I got the dress and having shown them the site, most have settled for the best.
I almost got confused with a wide variety of fashionable designs displayed here. However since I had formal restriction, it was a bit easy to pick the right dresses. They were customized well to fit the office employees. They look pretty in the dresses we chose to make them our company’s uniform.
I love party dresses so much. When I first saw this, I did not take long before deciding to buy it. The overall style and the color is seductive which makes it my favorite dress. Thanks so much for shipping it fast.
The color is vibrant and attractive, blue is my favorite color. The embroidery is also well designed and to make it a day dress the designer completes it with a flower décor. I have had it on two times and I get a lot of compliments which am now expressing to the site form of a review.
This was the best quality considering the fact that I had bought it online and for the first time. It came fast. It was fairly cheap. Great fit, lovely material and color made the dress is outstanding.
The reason I consider this the best customer service is because they respond within the shortest time. When I was a bit worried, they would solve my worries with an immediate response. Finally the jackets I had ordered arrived well designed as expected. Thanks Tidebuy
Despite encountering a small error the customer service Department was very quick to fix it. I have received another dress after returning the first one. Tidebuy did not let me down
The way the Tidebuy handled me calls for another order. With the expertise service I got, I definitely have to stick to them again. They were so helpful and responsive.
The Chinese New Year came with a full force. Tidebuy offered great discount weeks before this day. I managed to make use of the shopping season. The three dresses I bought arrived today. They are lovely and amazingly tailored. Besides I have saved a lot.
From the business
Visual enjoyment for all. But wearing the best for yourself, focus just on you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are very sorry to hear that we did not meet your expectations and I have informed your questions to our higher manager and you will get a reply soon. If you have any questions, please feel free to contact us at [email protected] or [email protected].
Have a nice day.
Best regards,
Tidebuy Team