Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We're the original no-fee ticket site that guarantees the best prices on tickets to live events.
TickPick generally enjoys a positive reputation among customers, particularly for its competitive pricing, user-friendly app, and transparent, no-hidden-fee policy. Many users appreciate the smooth purchasing process and timely ticket delivery, contributing to overall satisfaction. However, concerns arise regarding customer service, particularly in cases of ticket transfers and cancellations, where some customers experienced frustration due to delays and insufficient support. While many expressed willingness to use the platform again, enhancing communication and support during critical transactions could further improve the customer experience and address recurring issues.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Most amazing experience I have had at a sporting event. TickPick experience was amazing.
I was able to take my two sons to a game at the very last minute after the game, but started thanks to TickPick!
Took my son to his first game. Got them on tick picks. We were both happy with our seats & the experience.
I ordered the tickets through TickPick online, after reading reviews and investigating pricing from several different ticket sites. I immediately got the tickets sent electronically...no waiting until a few days before the performance. There were no issues at the venue in terms of the QR code not working or anything, so the whole experience was "as advertised." And mostly, the pricing was better than other options, so I would definitely consider using them again in the future. Thanks TickPick for a good experience in a time filled with lots of bad ones!
It was great experience. Seats were amazing and i didn't know we were able to receive free food and beverages as part of it. Overall 10/10
Smooth buying process with great prices for good seats. Tickets were sent to my Ticketmaster account almost immediately. I will likely use TickPick in the future!
I messed up and didn't collect my ticket in time and the email was deleted in my spam but the help desk was great. They got me another form for my tickets within a day of calling even though the event was in 2 days. Life saver! Will only use ticpick from here on out given the great prices as well!
We got tickets for The Dancing With the Stars 2024 Tour. Great seats + decent pricing with no glitches= A Fun Night! I cannot wait for the next event or concert🙂
This is my first time using TickPick & I can admit I was a little nervous at first but it worked out great. I had no issues getting in game, getting tickets.
Used tickpick for our monster jam experience. Found great seats at a great price.
Found tickets at a great price. Bought them and they were transferred to me instantly
It was great. It was a great atmosphere. The tickets are fairly priced and we were on the second row close to court.
At first, I was very nervous I wasn't gonna get the tickets and when I got them, we went to the show it was it ran very smooth. He just downloaded the tickets and it was great. The show was wonderful.
As a first time TickPick user I was impressed, was iffy at first to use it but everything was smooth and perfect.what's great Bruins win to top the night
Awesome, The show was more than I expected and well worth the cost.
Found a ticket and it was nice to see all fees included. Bought the ticket and the transaction was fast and easy. Within minutes I was able to view my ticket and attend a fun event. I will definitely use TickPick again!
Searched around the other big sites for tickets and with the ridiculous fees I almost didn't even want to go to the event. Found great seats on TickPick and NO FEES. Ended up having an awesome family outing at a reasonable price!
Super easy! I bought tickets and had them delivered to me, and loaded them within Ticketmaster within literal minutes.
TickPick was a good experience. Everything happened as it should. My seats were excellent. I had no issue getting into the venue.
Answer: Hi there, Great question! So as a secondary marketplace where sellers are listing their tickets for sale, the tickets are typically sent electronically via a primary platform such as Ticketmaster, AXS, Account Managers, or SeatGeek (just to provide a few examples). Of course, this is dependent on the venue/event organizer.
Answer: Yes, you would want to list your tickets for a delivery date (In-Hand date) which would directly reflect the day the tickets are available for transferring, listed on Ticketmaster.
Answer: Yes, you would want to list your tickets for a delivery date (In-Hand date) which would directly reflect the day the tickets are available for transferring, listed on Ticketmaster.
Answer: Hi there, You are free to list your tickets on as many platforms as you wish. Please keep in mind, if your listing sells on TickPick you are locked into fulfilling the order. If your listing sells on another platform, you will need to remove the listing from TickPick ASAP to avoid it selling there as well. If they sell on TicketMaster and you do not remove your listing, and then the listing sells on TickPick you will be held responsible to provide tickets to fill the order as well. You will need to monitor your listings/sales very closely to ensure you do not end up with what is called a double-sale.
Answer: Thanks for reaching out! The delivery of the tickets depends on the venue and if there are any delivery delays. We guarantee they will arrive in ample time, 24 hours prior to the event being the latest. Once your order is confirmed, you will get an email with the expected delivery date.
Answer: Hi there, Account surrender means the seller has setup an account that houses the tickets, they would then provide you with the login credentials and you would need to login to the account to view and access the tickets using the login credentials from the seller. It is a valid and safe form of delivery and only used when the event organizer has turned transfers off for that particular event. All sales are backed by our Buyer Trust Guarantee so even with Account Surrender orders, your order is safe and protected by our guidelines.
Answer: Yes, all of our orders have a buyer trust guarantee. If you have any issues with the validity of tickets on your order, you can contact our customer support and we will work with your seller to ensure you have valid tickets for entry at no additional cost to you.
Answer: Hi there, I apologize for the delayed response from our team. Sometimes, if your delivery date isn't until 24/48 hours before the event takes place would be because the tickets are being held and not transferable yet by the venue itself. It is very common for the venues to hold a delay on releasing barcodes to prevent fraudulent tickets from hitting the marketplaces. This is an added security measure out of our control. One of the many reasons you can rest assured with our Buyer Trust Guarantee! We have a dedicated fulfillment team monitoring all orders as they get closer to their "In-hand" date and we will offer replacements whenever possible if the seller misses their deadline to deliver. You may get the tickets before 10/29 so continue to keep a close eye on your emails and let us know if you have any questions.

