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TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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The transfer fee for a digital ticket is outrageous and criminal!
Simple to navigate our choice of seats and purchase. Thanks
I paid 5x the ticket value. I called immediately when I realized my mistake. I tried to cancel twice. It is a bad policy not allowing cancellations. Fortunately I did receive my very expensive tickets. I will never ever use this website again.
Difficult to get thru security check. Had to get 3 pins. Biometrics didn't work. Tickets not shown under event. Doesn't work with google.
My TicketsOnSale confirmation email did include the section and row of my seats, but did not include my specific seat numbers, so it is hard to tell if I paid a lot of money for a scam or for real tickets, and for which exact seats. Concerned, I called the venue realizing that I had purchased "resale" tickets from a third party (TicketsOnSale), but wondering if they have any record of my name and my seats--they searched thoroughly and could not find my name and my seats anywhere. Further, I read that my purchase through TicketsOnSale is not refundable and that I can't cancel it, so I have a hard time believing at this point that my purchase was legitimate.
Fees were reasonable and purchase was flawless. Very satisfied
Smooth transaction. The fees are always a little maddening, but not unexpected.
Easy but fees are unreasonable. Electronic services are more efficient than the charges reflect.
I have not received the tickets yet. The links that I was sent don't work. It is confusing. Not sure I really have tickets but my credit card was charged immediately?
Paid more money than other people for ticket. Do not have ticket assignments.
I could have bought same ticket for $76 with fees on another site.unfortunately I realized this too late after purchasing this one.
Easy communication and fast respond time. Would connect again
Purchase was easy. Confirmation came shortly after purchase but reminded me that "this is not your ticket but your ticket will be transferred before the event" which is a little frustrating. Then I started to get hounded by Ticketsonline to confirm that I received a confirmation email. When you click on the link it takes you to this survey. I guess if you dont fill out the survey it will keep sending you rerquests to confirm confirmation email. I am still a little concerned a bout transfer, but we will see.
Awesome, i really don't have much to say about this experience. It was my first time everything went smoothly. Didn't realize i would have to get the MLB app to get my tickets. That was the only hassle.
Tickets do not show exact spot in row. I have a cane and would much prefer aisle seats. However, I was very impressed by delivery of tickets. Received the electronic tickets in one day, instead of day before or day of concert.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members