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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Very simple to buy tickets and confirmation sent right away
I'm happy to score a ticket to Natalia's show, but I didn't realize TOS is a resale site. Oops, I over paid, but I'm still happy for the opportunity to see a fantastic performance.
Don't have one yet until I get my tickets and I get access to the show
Order process was smooth. Then came the spam. Stop! Stop with the offers, stop with asking me to confirm. Just send the tickets. If I want more, I know where to get it
There were more emails than necessary, including one for a survey. None of the emails included my ticket, I had to click a link in one of them to get it sent to my ticketmaster app. It wasn't a very straightforward experience.
The process of buying the tickets, choosing seats was pretty much seamless and straightforward. I only would like the tickets to be immediately available upon the purchase especially considering that I just dropped $1000 on 2 tickets I have yet to receive
I wanted to purchase tickets to Glass Tiger and I was able to. Thank you.
I found it difficult to download my tickets even though I got a confirmation email
Give me my refund, this is trash and fees are awful. For the kind of Money spent b there needs to be refund. And you're shipping them to me WAYYYZ TO LATE
You require me to download and use an application to get my tickets
The website was easy to navigate. The emails were prompt. Price was reasonable.
I much prefer to have my tickets in hand. Or for pickup at on-call. I'm not an e-ticket fan.
I haven't ever really gone through this process of getting tickets. And it seems like it's roundabout long way of doing it. Somehow I needed fill out 50 characters just to fill out my submittal and get approved for my tickets apparently. I don't like this process
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members