On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
So far so good. I'm now trying to figure out where my tickets are at and where they will be the day of the show.
Saw the ad on Facebook. Ordered tickets i got them in a couple weeks.
This is the first time I used your service. A little confusing and I wasn't aware of the final cost.
Seamless and positive experience. Pleasantly surprised at the lower pricing for a show we really enjoyed. Thanks!
It was very quick and easy and I would recommend again good job
Good service expected! When in a service business it's good to do it right!
It was all very self explanatory and very clear! The only thing I don't love per se is the timeliness in which my tickets will be transferred. It just makes me worried I won't have them until two days before the concert itself. Other than that, exceptional!
I was able to purchase my tickets and accept them easily. Thank you for allowing me to have a smooth experience and get what I need for my fiance birthday.
I paid 3 times the cost so I won't do that again it was only 10 in person
I got the link straight to my email I think and it tells you in detail what you need to do
Seat selection was easy. But the selection was misleading making my purchase more expensive than it needed to be
I wasn't aware the tickets were electronic transfer, and only problem is with the event we are attending you have to have a physical parking pass placard/hanger in order to get into the parking lot…
Not a HUGE dilemma, but I will be able to figure something out soon enough before attending the event.
I mistakenly purchased a ticket from this site thinking it was the actual vendor. I will fully own that is my bad. I also thought the tickets had gone on sale, they were not even on sale yet.
The site does state "reseller" at the top but it's quite small. What I found concerning is there are absolutely no refunds allowed unless the concert is cancelled which then the refund comes at the TicketsonSales discretion on if they're actually going to refund or give a store credit AND your ticket can be delayed up to an hour before the show. So you may not know if you actually have a ticket until the very last minute. You also don't know what site your ticket is coming from.These reasons in themselves make the site appear to be a scam and I will not likely purchase from here again.
With that said, I did receive a confirmation email the day of the purchase. I did receive my ticket 3 days after I made my purchase when sales for the concert opened from a Vendor I trust. But I also paid about 3 time the amount. Lesson learned for me.
I will say I received con
Good okjhnb jhgvf feb c ffcvhhn ffcvgbbbnn ggvvvjhgfcdcgg
Thought I was going through WinStar, and found out I was dealing with a third party and paid double what my tickets should have been. Not happy!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members