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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Vague description of available seats. Tickets said limited view and this was not disclosed prior to purchase
Went ok for the most part. Little confusing on pricing and what was included.
Buying was normal easy and exactly how you would expect to buy tickets
Easy to purchase just waiting for tickets to arrive. Did not seem to run into any problems.
My first time buying tickets online, not tech savvy had to go ask for help at box office eventually, I will get it in a big thanks to Laura, who helped me at the box office
Quite expensive, and haven't been sent my ticket yet. Hopefully it will arrive soon.
When purchasing, you aren't shown all expensive prior to buying. You're shown a ticket price, once purchased is substantially more. Your receipt shows no break down of the costs, just final price and seat/row. I will never use this company again.
Not only where the tickets double the price themselves, they even add a 30$ fee for administration … You can't cancel the order even if the transaction just occurred only minutes previous, and this being weeks before the show, under the assumption that there are ticket resellers on the market. This platform IS the scamming ticket reseller! You could never resell your ticket after having paid tripple the price anyways! I would have putten zero/no star if it were a possibility...
Didn't know I would need to get an app to get my tickets. Now I'm being inundated with emails.
So far it good just a little confused of how I get my tickets? Do I have to print them or go to box office with my order #
I have not received my tickets yet and my event is March 22/2925
It was a very nice and easy experience. Everything was very simple and I had no issues whatsoever. My tickets were delivered immediately to my email.
It was easy to purchase tickets for the concert. There is no need for you to keep sending me this email. Thank you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members