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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I ordered a parking pass for $61 then was billed $95 and some cents.
Not sure where the $34 came from... A $7.50 service fee was shown but that still leaves $25+ dollars unaccounted for. As you can imagine, I will be hesitant to use or recommend this service.
Easy to use site, good experience. Just enough communication from the website and no too much!
Once I see tickets in email... I'll be happy Once I see tickets in email... I'll be happy
I bought the insurance for my tickets. We couldn't go so I returned my tickets the day before the game but did not receive a refund.
Fast and smooth transaction. I don't like the idea of waiting until 4 days before the event to have a copy of my tickets on my phone, but oh well.
Bought two tickets at $240 each. I expected my total to be around $500 with taxes. After confirming my purchase, my total was close to $700 because of fees that were not disclosed until after my purchase was final. If I had known about these fees, I would have downgraded my seats to fall within my budget.
Ticket came immediately and was available when I needed it.
Paid for it and all, slow process. I suggest going through a venu instead of these guys. To many hidden fees, and on top of that i have no close of i'll get my ticket. We'll see.
Awesome and i would use the website again. Everything was pretty easy
When purchased the service was great. There was no need to contact customer service
Easy and received my email right on time. I expected a harder time. Very happy with my experience here thank you.
Purchased 2 tickets but didn't receive them nor cannot get status update. Had to rebuy 1 ticket through another site.
Too many Ads. Also I don't like how I have to ramble to meet the minimum number of characters for the review
Initial price quoted jumped by approximately 50% at checkout but there's not a lot you can do; it's a sellers market!
It was ok. I'll be much more careful next time. Tickets were more expensive than I was led to believe
Since inbound emails don't say Ticketmaster, its hard to know if they are phishing emails.
Quick to get the. Seats but waiting for the tickets. Got these for a friend
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members