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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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64,186 reviews

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Minnesota
1 review
0 helpful votes
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Average
May 1, 2025

It was a little confusing on how to transfer my tickets. I think I got it figured out now

Date of experience: April 21, 2025
Florida
1 review
0 helpful votes
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Convoluted purchase process
May 1, 2025

Would appreciate a simpler purchase process, with less steps and immediate confirmation of the purchased tickets. Please add capability to download tickets to wallet.

Date of experience: April 21, 2025
Ohio
1 review
0 helpful votes
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Pricing
May 1, 2025

Using the site was easy. Ticket selection was easy, with some fees expected (unfortunately). The amount of the fees was shocking ($43 per ticket!). What are these fees for? Some fees for the service are expected, not $43. At least show these fees up front instead of bait and switching. Be a leader in the industry, not a follower.

Date of experience: April 21, 2025
Michigan
1 review
0 helpful votes
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Confused
May 1, 2025

It put in an address that isn't my own and I never entered an address to begin with

Date of experience: April 21, 2025
Virginia
1 review
0 helpful votes
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Taken
May 1, 2025

I should of purchased them at the hockey rink with out your bogus fees, adding another $20.00 is rediculus.

Date of experience: April 21, 2025
Texas
1 review
0 helpful votes
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Easy
May 1, 2025

Easy to use. A bit pricey. I responded to this email once but apparently you cannot confirm receipt without taking a survey.

Date of experience: April 21, 2025
Connecticut
1 review
0 helpful votes
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Good
May 1, 2025

Thanks for the tickets. This was an easy process and quick. I look forward to the event.

Date of experience: April 21, 2025
Iowa
1 review
0 helpful votes
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Good
May 1, 2025

Good it was good to get the tickets and experience needed thank you

Date of experience: April 21, 2025
Mexico
1 review
0 helpful votes
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No tuve ningĂșn problema en adquirir las entradas, me llegaron a mi correo sin ningĂșn problema.

Date of experience: April 21, 2025
Pennsylvania
1 review
0 helpful votes
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Beware of hidden fees
May 1, 2025

The service charges are outrageous. I wish I could cancel my order but I have not been able to do that. Impossible to speak to anyone.

Date of experience: April 21, 2025
Missouri
1 review
0 helpful votes
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Purchase of tickets
May 1, 2025

After purchase I had some concern because I received notification that my tickets would not be available until one day before the concert. However, by the next day the tickets were transferred to TicketMaster and I was able to add them to my Apple Wallet.

Date of experience: April 21, 2025
Oregon
1 review
0 helpful votes
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So easy to order tickets
May 1, 2025

It is so easy to order tickets. I received a email with tickets in the early morning before work. I would have liked the additional reminder text message though, such that has happened in subsequent purchases. At the end of the long day, this mid-week, local event got spaced out and we did not attend. My bad, my fault. I'm just saying that the additional text message would have been a life saver. Oh well, bummer.

Date of experience: April 21, 2025
Nebraska
1 review
0 helpful votes
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EXPENSIVE
May 1, 2025

I paid way to much for these tickets. I could have gotten them for 68 dollars from another site and it was to late after I paid for these 196.00 is ridiculous.

Date of experience: April 21, 2025
Indiana
1 review
0 helpful votes
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Good
May 1, 2025

I received my confirmation email. Please send tickets once they become available. Thank you!

Date of experience: April 21, 2025
Rhode Island
1 review
0 helpful votes
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No tickets yet
May 1, 2025

The show is tomorrow and I don't have my tickets yet. I did get a detailed email ensuring me that I would receive them after an initial inquiry. I am awaiting another response at this time.

Date of experience: April 26, 2025
New Jersey
1 review
0 helpful votes
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Ok
May 1, 2025

Doing this bc they keep emailing me. I bought tickets online, got online confirmation. The end

Date of experience: April 27, 2025
Canada
1 review
0 helpful votes
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It was ok
May 1, 2025

A service fee per ticket seems excessive. It was 1 order only. All prices were USD. The show is in Canada.

Date of experience: April 24, 2025
Alabama
1 review
0 helpful votes
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Good
May 1, 2025

Fees are rediculous. There's no reason to charge 50% of the ticket price for fees which is deceiving on people for the final total. 10% fee is plenty but of course as long as you keep getting away with it, you're going to keep doing it

Date of experience: April 27, 2025
Colorado
1 review
0 helpful votes
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Easy enoygh
May 1, 2025

Easy enough to purchase tickets but fees were too much. I ended up spending way more on a baseball game than should have.

Date of experience: April 21, 2025
Canada
1 review
0 helpful votes
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Good
May 1, 2025

Good experience. Nothing further to add. Just trying to fill this up

Date of experience: April 21, 2025