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TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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After receiving my confirmation, i noticed that it said obstructed view. I immediately contacted customer service and they said that despite my not seeing it because it was essentially fine print in an area of the website that i wasn't looking at, that there was nothing that could be done to exchange my seats for different unobstructed seats, even if i had to pay more, because you are only resellers. I will definitely never do business with TicketOn Sale ever again.
Site was easy use; made my purchase simple and worry free. Would use again.
Was very easy to find the best ticket price for me, purchase and reserve my admission. Emails were quick to go out and it was simple. The only thing I can think that made me do a double take was when I checked out and paid for my tickets, the countdown timer was still running. I assumed it had to do with a deal for booking lodging near the venue but since I did not need that, it was a little unclear. Also because there was no button to click-off from the page, I was just sat there wondering what the timer was for. But! Then my confirmation email came in and I was all set, so it wasn't even an issue, just the only thing that jumped out at me (not even negative, really, just a WTF moment). 😀
Concert is end of this month and i have not received tickets yet and seller stating i will receive electronically day before concert I am not comfortable waiting till day of concert
Goodway to get tickets.No problems. Family buys tickets from them all the time.
Overall an easy process. First time to purchase online. Hope that I did it correctly.
My fault for not checking more in depth, but I didn't realize the site wasn't specific to the Canadian venue until check out was complete and they had a banner at the top.
Show is in 2 weeks and I still don't have my tickets. If the tickets are confirmed, they should be available immediately to the purchaser.
The process to buy tickets was self explanatory and easy to navigate.
There was no confirmation of our exact seats. Interaction with customer service was cumbersome and robotic.
I sincerely appreciate you sending me my tickets after the mix-up. Thanks to your patience and dedication, I was able to enjoy the show and even had the incredible experience of sitting up front and close!
I must admit, having never heard of your site before, I initially thought it might be a scam. However, after speaking with the manager and experiencing the excellent customer service you provided—along with the professionalism and courtesy of the customer relations team—I quickly realized that your company is legitimate and trustworthy.
Thank you once again for your outstanding support. I truly appreciate it!
It was a great experience using this and made it easy and fast to get whatever tickets your want for any event going on! Would definitely be buying tickets from here again
Great customer service no problems at all always will be getting tickets
Lady was calm and very patient with me Issue resolved with thanks to her
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members