On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Okay tickets were expensive but easy to understand ordering process
Easy process, service fees are only part that frustrates but same with all sites
Easy to use. Quick results. User friendly. Thank you thank you
Very pleasant walk with informed commentary. Well paced and to the point.
Wanted tickets to Whiskey Meyers and purchased them in 2 mins or less on this site!
Got kicked out several times for trying to buy tickets because I was taking too long and had to start over. I finally got it done.
I have never waited so long for parking tickets to be released to me. Makes me very nervous!
The ticket purchasing process was very easy and I will go back to them for future concert ticket purchases.
Purchasing tickets was easy. Actually claiming them was difficult. Even tho I had never used this site before, it kept saying I had & had to reset my password. One day I spent an hour and a half trying to navigate this, and kept getting stuck in a reset password loop. Finally quit in disgust. Tried 2 days later, got reset password again, but was actually able to reset & claim tickets on first try. Now it shows each ticket w elecronic code and say I just have to show at gate to get in. It had better work!
I hope to see the tickets after this confirmation of my email
I purchased on May 31 and I have made multiple attempts, but the TicketsOnSale website with little customer service options
Be hopeful. Never used this way of buying tickets. I'm hoping all works out
I ordered the tickets June 1 for a July 5th show. Rec'd confirm email of the order and the tickets will be sent by July 3. Received an email on June 4 asking if I rec'd confirmation email. Clicked that I had, but did not complete this ridiculous review page. I found it confusing that I was asked if I rec'd confirmation again today, June 8th. Wait... did they send the tickets and they're asking about that? Or are they asking me to confirm again solely for the purpose of forcing me to review their system? Suggestion: When someone orders tickets, send the confirmation email. Great. Then send the tickets by the date you said in your confirmation email (why wait until 2 days before the event, BTW?). Send the tickets... THEN have an email asking if we've received... include review of the system on THAT email. OR at least be clear in your request for confirmation that the tickets have not been sent yet but will be by the date that was on the initial confirmation email. Otherwise... it was very simple to order the tickets initially.
Great! No issue with electronic delivery. Received tickets in only a few minutes after purchase.
The process was efficient from the beginning to entering the stadium.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members