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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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64,362 reviews

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Connecticut
1 review
0 helpful votes
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Tickets
May 27, 2024

I bought my tickets in april, my credit card was charged, yet you give no indication of when I'll receive them other than before the day of the show. In September. Then you spam me with emails that don't contain my tickets. I'm paranoid I accidentally deleted them, but the "contact us" button on your original email doesn't work.

Date of experience: May 17, 2024
Canada
1 review
0 helpful votes
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Late reception of the ticket
May 27, 2024

I missed the first part of the show because I hadn't received the ticket and at the entrance of L'Olympia, they told me it was a fraudulous site, so I came back home very sad and angry, And finally at 8pm my ticket got into my emails, so I had to come back to L'Olympia and i missed the first part of Zucchero,

Date of experience: May 17, 2024
Pennsylvania
4 reviews
0 helpful votes
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Guitars and stars show
May 27, 2024

Was easy and fast. Will use again.quick and easy nothing more to say

Date of experience: May 17, 2024
Canada
1 review
0 helpful votes
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My experience was bull$#*! and a scam for that matter

Date of experience: May 17, 2024
Canada
1 review
0 helpful votes
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Tickets quick and easy
May 27, 2024

It was quick and easy to book and obtain the tickets.
Electronic tickets are sent quickly to your email.

Date of experience: May 17, 2024
Canada
1 review
0 helpful votes
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Fast service
May 27, 2024

Easy way to buy tickets I've use tickets master a few times never had any problem

Date of experience: May 16, 2024
Canada
2 reviews
0 helpful votes
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Maybe not set up for iPhones?
May 27, 2024

To complete the order, I had to read the Terms & Conditions and Privacy policy for 2 separate vendors but the reading window was only 1cm high with no way to expand- virtually impossible to read. I was also told to save my tickets to my iPhone wallet but there is no way to do this that I could find (maybe referring to old tech?)

Date of experience: May 16, 2024
Virginia
1 review
0 helpful votes
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See above! I was cheated, there were no indication of all the excessive service charges and the changing of the ticket price.

Date of experience: May 16, 2024
Canada
1 review
0 helpful votes
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Teresa Caputo
May 27, 2024

Purchasing the tickets was fast and easy. Extracting the tickets from Ticket Master was a pain in the as?

Date of experience: May 16, 2024
District of Columbia
1 review
0 helpful votes
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Fees are ridiculous
May 26, 2024

Payed an extra 30$ for no good reason. I'm the dummy, but also mad about it

Date of experience: May 16, 2024
New York
1 review
0 helpful votes
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Terrible service.
May 26, 2024

I contacted you as I had to have unexpected surgery and your response was for me to sell my tickets on social media. Not sure how that is possible while under general anaesthetic

Date of experience: May 16, 2024
Canada
2 reviews
0 helpful votes
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Disgusting!
May 26, 2024

I am actually mortified at having found and used your site!...

Thinking that I was at the Bellagio box office I proceeded to purchase two tickets to a Cirque du Soleil show but found the going a little strange...I persisted...As I finished my transaction I realized how stupid I was being...but too late. I immediately called the Bellagio to be told that I could have paid about $600 to $650 for two tickets...instead of the $957 you charged me.

I expect to be served Champagne at my seat!

Yours very disrespectfully!
Jean Paul Cloutier.

Date of experience: May 16, 2024
Hawaii
1 review
0 helpful votes
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Quick and easy way to order parking tickets for a football game. Wish they shipped the tickets earlier, though. Only ships one week before the game and I'm traveling from out of state.

Date of experience: May 16, 2024
Idaho
1 review
0 helpful votes
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Buying tickets online
May 26, 2024

Finding the concert I wanted and buying the tickets I wanted was very easy. I just wish there was just a little more description on what the ticket itself entails. You guys are great! Thankyou so much!

Date of experience: May 16, 2024
Canada
1 review
0 helpful votes
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It sucked to have my money taken from my account and than find out the order was canceled and waiting for a refund.

Date of experience: May 16, 2024
Virginia
2 reviews
0 helpful votes
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Very Disappointed
May 26, 2024

I was very upset that your prices are double the price that Ticketmaster sold there tickets for and I had no idea that you were not the same thing that they are. We paid $545.13 and I could have paid $279 on Ticketmaster for the same area tickets. I will never ever buy from this website again!
Furious

Date of experience: May 16, 2024
Canada
1 review
0 helpful votes
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Scam
May 26, 2024

No where on this site does it say that you will be charged in USD. I was expecting to pay the amount on my receipt, not 40% more. When I asked for a refund, I was told it was not possible. Ok, so you can take my money but not give it back? When I asked where does it say on my receipt that I'd be charged in USD, the response was that there was a $ sign. Really? We use the $ in Canada too. Many countries do. The online chat is nothing more than an AI bot, and you can't call anyone from the phone number given. It's just a list of options with prerecorded messages. Absolute scam.

Date of experience: May 16, 2024
California
1 review
0 helpful votes
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Easy to find parking locations and purchase passes no issue's whatsoever

Date of experience: May 16, 2024
Illinois
1 review
0 helpful votes
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Awful scammers
May 26, 2024

I should have payed better attention that this was not ticketmaster! Awful company all together.

Date of experience: May 16, 2024
Georgia
1 review
0 helpful votes
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Unclear practices
May 26, 2024

We purchased parking for an event from your site which showed $19.00 but when we received the receipt it actually charged is $33.00. We called but your representative only explained that there were "fees" for this service... VERY Expensive fees almost twice the cost of the parking. We would have purchased something different had we known of you hidden fees.

Thanks!

Date of experience: May 16, 2024