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TicketsOnSale

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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63,402 reviews

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Cyprus
1 review
0 helpful votes
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I feel I have been scammed
November 25, 2024

The tickets I bought I thought were from the venue directly. They were 3 times what the current tickets go for, and I still have not received tickets

Date of experience: November 15, 2024
Oregon
2 reviews
0 helpful votes
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Misleading
November 25, 2024
Updated review

When I went to make the purchase the price was stated as $65. When I paid, it said my card was charged $93.

Also the site said parking was almost sold out to get me to purchase. When I got to the parking garage it was pretty empty.

Additionally, the normal cost to enter the parking garage is only $34.

Thus, I believe I got misled and ripped off by TicketsOnSale.

I would like to be refunded since the information on your site is false and deceiving!

Date of experience: November 15, 2024

Very Easy to do
November 21, 2024
Previous review

Very Easy to do

Date of experience: November 11, 2024
Mississippi
1 review
0 helpful votes
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I haven't received my tickets nor an update and you're asking for a review. I can't even track the status of my tickets.

Date of experience: November 15, 2024
Montana
1 review
0 helpful votes
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You people are thieves!
November 25, 2024

Grossly over charged. The price of tickets was 5 times more then from vendor.

Date of experience: November 15, 2024
Canada
1 review
0 helpful votes
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Still waiting to see my tickets and if I have them

Date of experience: November 15, 2024
Indiana
1 review
0 helpful votes
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Web site was not particularly user friendly
November 25, 2024
Updated review

Web site was not particularly user friendly and difficult to navigate

Date of experience: November 15, 2024

Web site was not particularly user friendly
November 24, 2024
Previous review

Web site was not particularly user friendly

Date of experience: November 13, 2024
California
1 review
0 helpful votes
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Parking Pass Purchase
November 25, 2024

Excellent service. Received parking pass quickly after purchase.

Date of experience: November 15, 2024
California
1 review
0 helpful votes
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Not helpful
November 25, 2024

Ordered 9 tickets. Paid for all 9 tickets. Only received 6. When contacted they said it was my fault for not downloading them all. There were only 6 available to download!

Date of experience: November 15, 2024
Minnesota
1 review
0 helpful votes
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Cooper Allan Tickets
November 25, 2024

Not great as I don't know why I got connected to this web site and tickets ended up being twice the cost of their face value. I was charged $230.00 for 3 tickets. Why?

Date of experience: November 15, 2024
California
1 review
0 helpful votes
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Knowing that tickets were going fast I clicked on the first link to buy. This a third party reseller and does not give refunds. I paid extra without knowing. The no refund policy is hidden but pop ups urging you to buy are plenty. I regret this purchase and can't even relist them so that someone else can enjoy the show. So disappointed, never again!

Date of experience: November 15, 2024
Washington
1 review
0 helpful votes
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Bait and switch
November 25, 2024

Tickets were unexpectedly marked up nearly 50% from the stated price. When I immediately reached out to make this right, customer service told me there was no help they could offer.

Date of experience: November 15, 2024
Canada
1 review
0 helpful votes
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Buying Tickets
November 25, 2024

I don't know yet, I haven't
Completed my ticket order.
But am finding it difficult
To do.

Date of experience: November 15, 2024
Florida
1 review
0 helpful votes
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You guys are crooks
November 25, 2024

I paid $322 dollars for 2, $37 Dollar Tickets. I will Spread The Word, Every Day On Every Social Media Site Until I Get My Satisfaction. The seats are general seating, not 2nd row as promised.

Date of experience: November 15, 2024
Illinois
1 review
0 helpful votes
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Hamilton
November 25, 2024

Easy to navigate and very simply to use. Efficient and worry-free.

Date of experience: November 15, 2024
Illinois
1 review
0 helpful votes
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Order cancelling
November 25, 2024

Make sure you are 100% on your order before hitting submit. Even if you do it on accident they will not refund your purchase even if you just hit the confirm button and it hasn't been processed yet.

Date of experience: November 15, 2024
Utah
1 review
0 helpful votes
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Very overpriced
November 25, 2024

They lie telling you the venue is almost sold out, then charge twice as much as the tickets that went on sale the next day.
They disguise themselves as a Live Nation / TicketMaster type company and rip off those of us foolish enought to try it and zero refund option.

Date of experience: November 15, 2024
North Carolina
1 review
0 helpful votes
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SCAM
November 25, 2024

This website is a SCAM!
DO NOT BUY TUCKETS FROM THEM!
They will sell ypu tickets for the worst seats in the house fie.more than they would typically sell for!

Date of experience: November 15, 2024
Kansas
1 review
0 helpful votes
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I was directed to a completely different parking garage and had to pay for that ticket in addition to the $53 i wasted on an imaginary garage i want my money back and i will never ever buy parking ahead of time again this is just a big scam not real.

Date of experience: November 15, 2024
Ohio
1 review
0 helpful votes
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You are a scam!
November 25, 2024

Checkout said $65 on a $35 ticket. Actual bill $94. Scam.

Date of experience: November 15, 2024
Arizona
1 review
0 helpful votes
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Misleading Quantity Count
November 25, 2024

I selected "2" tickets and no where in the check out did the prices double despite the fact that i was apparently buying two sets of tickets. The price did not update and double as it should have before charging me. I only realized this ordeal when I was charged double and it showed up on my bank account. Your representatives talked to me unprofessionally about how "fans try to dispute with their banks all the time and never get their way. Good luck." I want a refund and you guys gridlock people in.

Date of experience: November 15, 2024