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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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The process to buy tickets was smooth. Would recommend using the service again.
The site was easy to navigate and use, and purchasing the tickets was simple. My only concern is that I didn't get physical seat assignments, even though it said they would be purchased. That makes me a little nervous,+- but we'll see.
Fast, reliable and efficient service. I am very satisfied.
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At this point it probably wouldn't rate you very well because I'd like to have my tickets where I know that I have them not waiting until March.
This website confused me very much. Hard to use. I don't really recommend this site.
Your website was great! This will be a concert of a lifetime.
Friendly and easy to book online fast and easy. I will do it again
It was a good experience I guess. It took a little time for me to understand it all but it was good.
They don't really care and after looking at reviews they have not good customer experience in general. Don't buy from here I was only offered half my money back IF MY TICKETS SOLD
Seamless like buying directly from the venue. Not sure what else I can say.
It was okay of and experience. Very communicable and they kept in contact.
Quick and easy. Im a first time buyer and I think it went as well as it could have. I got my seats paid the money and tickets were transferred to my account. Great experience
Got my confirmation immediately. Good services. Cannot wait for the experience.
It has not been clear how I will receive my tickets. I tried to download my them, but was given a notice saying something had gone wrong! I have tried several times and get the same results. My credit card has been charged and I have printed out the receipt but no tickets yet.
It was helpful to pinpoint a section and get seats desired. Hopefully, I'll be able to use system again in the future.
No comments. I have nothing to comment on. Service as expected.
Very surprised how easy it was to receive my tickets. The follow up emails were very descriptive with the instructions on how to receive my tickets. The process was very easy.
It was easy to find and buy my tickets, and I got my tickets quickly.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members