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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Website does not mention, in any prominent manner, that the handling charge is almost as expensive as the tickets with no way to change your mind and delete the sale. SHAME on you!
Super Easy to use for online ordering. No issues with the process or concerns with payment.
I purchased concert tickets with ease and with a very protected system.
Email said I wouldn't receive my tickets until the day before the concert which is crazy. Needs to be faster.
Very quick and easy, always nervous when you don't receive the tickets right away but confident I will receive them.
I'm not good at on line stuff but this was easy. Any you are making this difficult with having to answer with 50 words. Hope I made you laugh. Is this 50 words yet? I'm not going to count them.
Searching & reviewing seating areas for concert was easy. Navigating site was seamless when it came to choosing & ordering our tickets for our upcoming concert reservation.
A breakdown of charges would be nice. And total amount due, before credit card charge
The purchase of tickets for a show was very easy, no issues, received tickets very quickly.
Finding ticket were really simple.
I can't wait to go to my concert thank to the site and there acceptable prices
The ticketing platform is functional and serves its purpose well. The website provides a straightforward way to browse events and purchase tickets. The search functionality works adequatelly
Awesome……………………………,.,…………………………………………………………………. Zzzzz
Good service. I was able to receive a confirmation email. The card went through and I was given details of when I would receive my ticket
Everything about this experience feels off. The site doesn't do a good job of making sure you know it is a reseller site before you purchase. Then you can't cancel. It's also super weird you don't get your tickets until the day before. This whole thing feels like a scam. If I get my tickets I'll change my rating to a 3. Still feels sketchy
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members