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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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It was easy to get through and purchase the tickets just wish we would get the tickets sooner than later
Interesting, that the USD is only mentioned at the very end. Not made very obvious. It's a production in Canada.
I had to contact customer service because some emails were going to my inbox and some to my junk. It took a while to find my tickets.
The fees are enormous, and it is easy to order by mistake. We will never use this site again.
No contact to resolve my problem. All voice is prerecorded and requires an order #.
I entered my order # and the response was invalid order number and then the AI attendant hung up on me.
No response with the chat all fields entered then start chat no response. Perhaps this is Thanksgiving Day and no one is home.
Very time consuming
Hard process
Confusing instructions
Contradictory instructions: the email states use your laptop and the representative on the phone said you can use use your iPhone
I was tricked to buy the ticket BECAUSE IT DID NIT STSTE THAT IT IS FROM A THIRD PARTY
I lost money fir the Beach Boys performance because I did not get my tickets
It is not worth it to use your services. I ALWAYS get my purchased tickets right away with an email showing the barcodes
It is a hassle to download AXS app
They refused to refund my Mooney for the Beach Boys tickets last year.
I feel uneasy about whether my tickets will be available and what will be assigned seats. I have no clue and it is a week away.
Good good good Good good good Good good good Good good good Good good good
There were surprise fees at checkout. The posted price was $20 and ended up at $33.50. I feel this is dishonest. I would like the full price to begin with.
There were surprise fees at checkout. The cost was $20 and ended up at $33.50. I feel this is dishonest.
The price was higher than expected and found out when I received the tickets they were not for the section that was advertised and confirmed in my email. Tickets in area that is more expensive than the ones I thought I was buying. Be aware the prices are in US dollars.
All worked out well! Tickets are received. Looking forward to event!
It was easy purchasing Wicked tickets last minute. I will recommend this site to my friends.
I got the tickets in only a few days and the information was detailed.
I got an email that said my tickets were confirmed and they would be sent electronically 2 days before the event. I'm concerned got scammed.
Easy to use and purchase the tickets. Glad I got to experience this with my family.
Straightforward procedure. I took one star off only because PayPal did not work through and the total amount did not show up until card was charged.
Quick and easy, app was user friendly and quick on the confirmation email.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members