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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I thought I was using a known website. I did not realize this was a resale site.
Great service loved the experience would purchase again from them
Experience has been good overall. Emails have been coming in to keep me informed
This promoted affordable ticket pricing but ended up charging us $20 more than expected (over $60) with added "fees" and raised the price last minute. Then when we got to the garage they were offering $30 parking spots! We won't be using this again.
The parking garage did not recognize my credit card or paid ticket to be able to exit garage. I am not happy with my experience. It didn't work and I would like a refund!
I'm not sure what to think, I purchased the tickets but I haven't received them yet. I got a confirmation that I purchased them, but says it takes up to the day of the event to get them. Not sure why I can't get them now like other ticket venues
A bit confusing when it comes to actually getting the tickets - which I haven't yet.
I clicked on the purchase tickets and it looked like the Blue Note site. I did not realize that I was on a secondary sales site and ended up paying double the price. I tried to cancel but the automated customer response would not allow me to cancel. Feeling deceived
I'm not comfortable paying for something that is only promised.
More so when the promised date is 1 day before the concert.
Quick and easy check out. I just hope everything goes through for the tickets. When it said I would received my tickets 2 days before event, I kind of thought something was up. I should have read reviews before hand.
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The wrestling was great our seats were pretty good we had fun
It's a great place to purchase the tickets. It's quick and convenient. The tickets price is expensive but once in a lifetime worth it.
First time user. No issues with the service. Would have to wait and see if there are any once we arrive at the event.
I tried to cancel the transaction seconds after putting it through by mistake and was told it was impossible. Now I'm stuck with tickets that cost DOUBLE face value that I can't afford or even use.
Not a huge fan of all the fees per ticket but looking forward to the event.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members