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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I won't be using this service again. My concert is next week and I haven't received the tickets.
Tix purchased on the 16th showed up on the 23rd. So much for overnight delivery. Had to sign for them within a four hour window; they showed up 90 minutes late. What a waste of a day. Way overpaid for tix; service fee was $260. No…
My tickets didn't come through, I had to contact customer service and the rep urgently sent them to me. I pretty much panicked thinking I may have been scammed.
This time every thing went smoothly. I hope my next purchase is that easy.
Fairly simple
Fees are too expensive
Maybe see what you can do to lower them for future concerts
Tickets bought and received as I would expect. It makes zero sence to have to fill out a survey on a service I expect to work.
Excellent. Please do not cause to go away, I will review them right now. I plan on buying new ones right now
Horrible interface for the selecting the location of tickets purchases.
Great way to get tickets at a cheap price! I would use them again.
The site was very fast and helpful. I would use again for the next time I go an event at Loan Depot.
Easy and simple they help a lot on the app and have good deals customer service very helpful
I want to make sure I get my tickets! And that they are transferred which they haven't been!
Got the tickets the next day. I spoke to friends who bought tickets to same event in same seating area, actually worse seats than me, and found out how much more I paid.
Fine service so far but waiting for completion of transaction for final grade
Good experience good great wonderful best excellent customer service and support
Very straightforward experience. Walks you through the procedure and gives you time to organize.
A little confused cause I haven't gotten the tickets themselves yet but I'm sure I will get them sooner to the date
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members