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Tickets.Expert Reviews Summary
The company has garnered mixed feedback, with notable strengths in the ease of the purchasing process and user-friendly website navigation. Customers appreciate the ability to select specific seats and the quick transaction experience. However, significant concerns arise regarding high and often hidden service fees, leading to feelings of frustration and dissatisfaction. Many customers report issues with receiving tickets on time, lack of responsive customer service, and inadequate communication regarding order status. Overall, while the purchasing experience is generally straightforward, transparency and customer support need substantial improvement to enhance overall satisfaction and trust.
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Seemed easy to me but not a cheap service charge, almost $70 for two tickets, maybe $10-15/ticket.?
Great so far, will update once tickets are actually in hand...
Why is there a download fee? This should be FREE! I would understand a fee if you are mailing the tickets or hand delivering them to my door or overnighting them, but a FEE -for DOWNLOAD? Ridiculous! This is a rip off. I probably won't use this service again just due to the high fee, and sending me 5 emails afterward to confirm I got my tickets with junk mail too even though I opted out.
Good easy fast and I enjoy my experience and I will be return for future busy I just love how easy the process emails was coming fast
Not good service. I could download tickets but I could not print them. If you don't want us to print them out right away you need to tell us that you will send the tickets later.
Very Good service... Very Good Service is promoting companies which offer a good customer service. verygoodservice.com is a website bringing together companies which have won awards for their products and...
Although expensive service charge my only real concern is that we can't access the tickets until 2 days before the concert which doesn't leave much time to deal with any problems that may arise with ticketing
Printing tickets via email is standard practice, charging a convenience fee is prehistoric. Charging a maintenance fee of 24 bucks is just plain highway robbery. Oh you want to purchase this 68 dollar ticket? I guess you can, but only if you give us almost half the ticket price over that.
Calculate out how many seats there are and it becomes mind boggling. Quite the racket, I'm in the wrong industry, and I work at a bank so that's saying something.
All good
No complaints
Would recommend to all
This review is too long holding me up from getting my tickets
Easy process to order tickets but not so easy to use the tickets did not receive an email with directions on how to use the tickets
The site was easy to navigate but the service fees are very high! Also it seems like a very long time to wait for printing e-tickets (over a month).
I think you fees are a bit high for this show. I will write an official review when I receive the tickets.
I am very pleased with the way this website has worked with me. I am new to buying tickets for anything and to feel like I actually knew what I was doing was awesome.
I'm told to write a review. Haven't actually one to my concert yet so I'm not positive if this is a reliable site or not
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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