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Tickets.Expert Reviews Summary
The company has garnered mixed feedback, with notable strengths in the ease of the purchasing process and user-friendly website navigation. Customers appreciate the ability to select specific seats and the quick transaction experience. However, significant concerns arise regarding high and often hidden service fees, leading to feelings of frustration and dissatisfaction. Many customers report issues with receiving tickets on time, lack of responsive customer service, and inadequate communication regarding order status. Overall, while the purchasing experience is generally straightforward, transparency and customer support need substantial improvement to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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It was easy enough to book my tickets, but I'm concerned of the legitimacy of the site. The device charge was I felt to be too high. And I'm concerned that this could be a scam because of all of the stipulations, as well as the fact that I entered my home address but they do not mail me my tickets and instead I have to find them somewhere around the venue itself.
I will definately order from here again, the tickets were easy to purchase and get the tickets. I will definately will order from here next time I need tickets.
Quick and easy to use- hidden service fees, which sucked. Almost 100 bucks for 2 tickets. Overall, the process was easy. Next time we will do more research so we don't get screwed over with the extra hidden fees.
Bought some hockey tickets from the site. Received them immediately via email. The event was actually sold out so tickets were hard to find. The service fees on this site are pretty standard to any site like this. No complaints here!
How can you review a service that has not been completed yet? I have not received tickets, just bought a couple hours ago.
It was so easy to purchase our basketball tickets at such a great price! I will use this site again and again to buy my event tickets!
This is not a bad site overall, it is easy to navigate, but the hidden fees will bump your price up alot.
You guys are so annoying. Because you ask me to fill out questions for tickets. I am tired of typing this is absolutely bull$#*!.
Got tickets promptly
But the ticket fees are very high. Easy to use website. Easy access and availability.
I think the service fee is way too high per ticket 25.00 per ticket is very high it would not be so bad for both tickets
Easy to use, simple and direct. Great website to use, would recommend it. Can't wait to go to game. Thanks for the tickets
Wonderful website so easy to navigate and order will definitely recommend to my friends and family. All sites Should be so easy
Why do you have to pay for service, when its not like you are face to face with the people? It seems as if there is a catch to it, but it might not be. Im just glad that I got to get the tickets.
The process was easy and the tickets were cheap! I'm so excited to go to the concert. Great site and was very easy to navigate
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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