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TicketNetwork Reviews Summary
TicketNetwork has a rating of 3.4 stars from 2,319 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TicketNetwork most frequently mention great time, purchase tickets and last night. TicketNetwork ranks 6th among Tickets sites.
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So, I bought Springsteen tickets when they were first sold, months before the show. However, the day before the show I still didn't have my tickets. So, I tried to call to find out where my tickets were. It took hours to get hold of someone and only then they emailed me telling me that I would have to pick up my tickets even though I had paid over $106 for a "service" fee and $15 for a delivery fee. Naturally, I was upset so I asked why I have to pick them up when I paid so much extra to get my tickets delivered to me. Any legitimate company would just waive the delivery fee but not this company. They cancelled my order the day before the show. I spent close to six hours fighting with two different people through email and on the phone and the only thing they would do was to offer me tickets at an additional $220. I finally gave up and was able to get comparable tickets through a reputable company at $100 less. My friend was able to get better tickets than me and he paid almost $200 less by going through another ticket agency.
My whole experience felt like a complete scam. As best I can figure, this is what they do. They sell you tickets but don't send them to you. Then when you complain, If they can get more money from some other sucker, they cancel your order and sell your tickets to them. If not, they waive the delivery fee and make you pick them up. I don't have proof of this but that's what my gut tells me happened. I will never use this company again.
I waited days to get tickets for this concert even though I paid for them in December. It said I would have them by February 5th... That didn't happen... I spent hours on the phone with people telling me they would download tickets... Finally I get an email that after 5pm. The night of the concert... I can find TicketWorld and pick them up! Now I am waiting for shipping charges to be refunded...
Hello Annette! I am sorry to hear about the delay you received in the delivery of the tickets. We reached out to you a bit ago to check up and make sure everything is all set, but don't see that you responded yet. Could you please take a moment and email us at [email protected] with an update, it would be very much appreciated.
Ticket delivery was a bit nerve wracking, but in the end seats were upgraded and perfect! Better than original seats, Excellent customer service
Would definitely use again.!
Thank you, Lynn! We appreciate the time you spent to share your feedback! We’re happy to hear we were able to provide you tickets to your big event!
I can't tell you how the concert was because the tickets were not delivered to us. They were ordered and paid for on 12/11... almost 2 months ahead of the show. But Monday 2/8 the tickets had not been shipped. After numerous calls and emails about when and how they would be shipped we finally received a call back stating (on 2/8) that they had not been shipped yet. Therefore we requested a refund. Additionally the "track my tickets" link stated that the tickets would be shipped by 2/10/2016 at 12 am... which was the actual date of the show. This was a (very expensive) Christmas present for my husband. Unfortunately he never saw the show. I will not use this service ever again. There is no excuse for the lack of communication or for the fact that the tickets were not even shipped 2 days before the show. I just cannot wrap my head around this.
Hello PME. We are sorry to hear about the concerns with your order. It would look as if we attempted to reach out to your but didn't receive any updates. Could you please email us at [email protected] so that we can address this matter with you directly? We look forward to your response.
Was a night that never forget. Diana Ross is in the Diva Category. She was spectacular. What a singer and a class lady. I love it every second, that include the Hard Rock Cafe preparation for the event. Everything was ten, from parking the car to come back home. Thank's guys.
Great feedback, Carlos! We genuinely appreciate it and we’re glad to hear that you’re happy with your order with us!
They sent me the wrong seats and wrong section of tickets that I purchased. Instead of saying sorry and trying to fix it. I was told to send them back because they are selling for a lot more now. So if I send them back for a refund I'm gonna have to pay even more for worse seats then what my original seats were suppose to be... Per--- John Herring
I bought the tickets for my sister for Christmas! She's a huge Wizard of Oz fan. Wicked was phenomenal! We so enjoyed it! The performances we spectacular! Awesome play! Thank you so much'
Thank you, Becky! We appreciate the time you spent to share your feedback! We’re happy to hear we were able to provide you tickets to your big event!
Utterly disappointed and we felt duped and cheated with the absence of the tigers and zebras as advertised. As a matter of fact we need our money back. We feel like seeking a legal redress with you people.
Wonderful but found out after a friend paid only $15.00 for the same seats we were in.
The experience was awesome... my first major musical like this... what an awesome evening. Got upgraded to front row stage left... wow... I could almost touch the performers... spoiled... and the KING AND I is one terrific production... must see when in NYC.
We appreciate your feedback, Roge! We aim to provide the best possible service for each of our customer!
First no where did we see that if the child can sit on our laps we did not have to purchase an additional ticket. Second to my knowledge e tickets where to be used as actual tickets. But we had such a difficult time at the event that we missed 45 mins of the show trying to print the tickets back and forth. The staff was not knowledgeable enough to help us. We spent $186 and did not get our moneys worth, it was our first time at disney on Ice and it was a dissapointment not only for us but our kids.
Hello Sherman. We are sorry to hear about your disappointment with your order. We attempted to reach out to you about this matter with no response at this time. Could you please email us at [email protected] so that we can address this matter with you directly? We look forward to your response.
I thought the show itself was really great. I was disappointed to learn upon arrival that our seats in row AA were not front row. My Three year old Granddaughter had some difficulty seeing from our seats and for the money I spent on 3 tickets I was sure AA was front row. I was never able to find a seating map on the website that showed rows, only sections.
Hello Marleen! We are sorry to hear about the confusion with your seat location. Each venue has its own way of labeling rows in their section and what number or letter they would want to start with. Sometimes it is AA at the bottom while other times AA is at the top. We are sorry that for this venue, AA was higher than expected. We reached out to you to see if we can apologize for the confusion, however we didn’t get a response. Could you please email us at [email protected] so that we can address this matter with you directly? We look forward to your response.
We had a wonderful experience. I love Disney and am amazed at what Broadway has done to present the shows in a stage act.
Will continue to treat myself to these magnificent shows.
Thank you, Allison! We appreciate the time you spent to share your feedback! We’re happy to hear we were able to provide you tickets to your big event!
WHAT A GREAT PERFORMANCE. AT TIMES IT WAS A LITTLE HARD TO MAKE OUT WHAT WAS BEING SAID BUT THE CAPTIONS WERE A GREAT HELP
Thank you, Chuck! We appreciate the time you spent to share your feedback! We’re happy to hear we were able to provide you tickets to your big event!
I bought tickets for my brother for Christmas and purchased the insurance in case of sickness or something else. He was ill and could not make it. I am extremely dissappointed in the insurance, as it requires a document from a medical professional. I don't know who goes to the doctor every single time they're sick. My brother is hopefully going to be able to get a document, but they should make it easier. I just want him to be able to go on a different date, not a refund.
Hello Lillian! We are sorry that there was an illness that prevented your brother from attending the event. We attempted to reach out to you in regards to this and have not received a response back. The insurance is actually ran by a different company and we here at TicketNetwork would not have control over their requirements. I am sorry we are not able to assist further with this matter.
Too short sound bad. Tv screen too small Billy Joel geat. This was a waste
Great feedback, Anita! We genuinely appreciate it and we’re glad to hear that you’re happy with your order with us!
Had a great time. Only wish you could see the view from the seats you are picking before you buy them.
Thank you, Nanette! We appreciate the time you spent to share your feedback! We’re happy to hear we were able to provide you tickets to your big event!
This show was everything and more than I thought it would be! From being on stage before the show, watching the cast play and dance and chat to watch an amazing show to walking out of the Schuster... this was a wonderful, exciting experience! If there were more than 5 stars I would definitely add them.
I had will call tickets and was able to walk right up and pick them up within about 5 seconds... great service.
Martha, we’re delighted to read your feedback about our site! Thank you for taking time to share your positive experience. We aim to provide the best possible service for each of our customer!
This concert is amazing! Bruce and his band have the most amazing energy from start to end, and then even through an amazing encore series! Wow!
Thank you, Judy! We appreciate the time you spent to share your feedback! We’re happy to hear we were able to provide you tickets to your big event!
From the business
TicketNetwork.com is the signature retail website of TicketNetwork, Inc. Founded in 2002, this Connecticut-based ticket software company developed the pathways necessary to create our massive online marketplace.
Since launching in 2007, our website has helped connect thousands of live entertainment fans to the vast network of independent sellers that list tickets on the TicketNetwork® Online Exchange. These sellers—from fans with extra or unwanted tickets, to professional ticket brokers—offer more than 7.5 Million event tickets on our exchange every day.
Our purpose is simple: provide fans (like you!) with access to this huge selection of quality event tickets, even when they are sold out elsewhere.
We have a dedicated team of professionals working hard to make sure that you have the most up-to-date information about upcoming live events and real-time access to the largest ticket exchange on the web. Most importantly, we pride ourselves on providing personalized cust...
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Hello Fred! I am sorry to hear about the situation with your tickets. We have attempted to reach out to you so that we can address these concerns and come to an arrangement that would help resolve your concerns. Unfortunately, we have not received a response yet. If you could, please email us at [email protected] so that we can resolve this matter for you.