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Ticketmaster France Reviews Summary
Ticketmaster France has 3 customer reviews and ranks 229th in the Concert Tickets category.
I sold my tickets on their fan-to-fan platform. Only after the tickets were sold, I was made aware that they do not refund customers with a bank account in USA, Canada and UK. For over two months now, I have tried working something out, but they have been giving me inconsistent instructions and sending me pointless followup emails, which have not helped solve the problem to date. Their customer service blows my mind with their lack of professionalism and care. Would have given them 0 start if the option is available.
Have been waiting for a refund for 6 months, have sent 10 emails and no response to any of them. Order reference number *******
On May 17th 2021 I have purchased two tickets to Lady Gaga concert and it got cancelled on June 6th.
I expected to get a refund but haven't received any and on June 30th I've submitted a refund request.
Ever since, I received excuses as replies to the ticket. What's even worse is that on each meaningless reply they closed the ticket as "Solved".
I kept reopening the ticket by adding comments until July 19th when they closed the ticket again, but this time they closed the comments as well so I can't reopen it.
DO NOT trust this site. They keep saying that they only act as sellers on behalf of the organizer, but this is irrelevant since they are the "merchant" that shows up on on my billing account and they should be the ones issuing the refund.
