On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Ticketmaster France Reviews Summary
The company faces significant challenges regarding its customer service and refund processes, as numerous customers express frustration over delayed refunds and unresponsive support. Common themes include a lack of professionalism and consistency in communication, which has led to feelings of distrust among users. While some customers appreciate the platform's functionality for selling tickets, the overall sentiment indicates that the company struggles to fulfill its responsibilities as a merchant, particularly in handling cancellations and refunds. Addressing these service shortcomings could enhance customer satisfaction and improve the company's reputation.
This summary is generated by AI, based on text from customer reviews
I sold my tickets on their fan-to-fan platform. Only after the tickets were sold, I was made aware that they do not refund customers with a bank account in USA, Canada and UK. For over two months now, I have tried working something out, but they have been giving me inconsistent instructions and sending me pointless followup emails, which have not helped solve the problem to date. Their customer service blows my mind with their lack of professionalism and care. Would have given them 0 start if the option is available.
On May 17th 2021 I have purchased two tickets to Lady Gaga concert and it got cancelled on June 6th.
I expected to get a refund but haven't received any and on June 30th I've submitted a refund request.
Ever since, I received excuses as replies to the ticket. What's even worse is that on each meaningless reply they closed the ticket as "Solved".
I kept reopening the ticket by adding comments until July 19th when they closed the ticket again, but this time they closed the comments as well so I can't reopen it.
DO NOT trust this site. They keep saying that they only act as sellers on behalf of the organizer, but this is irrelevant since they are the "merchant" that shows up on on my billing account and they should be the ones issuing the refund.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account