TicketmasterReviews 458

I ordered tickets for Bruno Mars concert and requested to have the tickets mailed to my address. After waiting the designated 7 - 10 business days per the email, I waited a few more days. I then called in an attempt to have either the tickets resent or emailed to me. The representative I spoke with simply told me to keep waiting. When I asked for a time period they just said keep waiting and if it does not come I can get it to will call. I paid $500+ for the tickets and would feel more comfortable if I had the tickets in advance. After requesting to speak to a supervisor, I was placed on hold for 20 minutes before they hung up on me. I will purchase any tickets through Ticketmaster again. I was astounded by the customer service provided by such a company.

Ticketmaster is a massive company, makes billions of dollars and is not accountable to anyone but their stockholders. Being a near-monopoly, they feel as though they do not have to address customers' problems that pop up. Their refusal to to negotiate consumer concerns will eventually be their undoing. Enough is enough for me. They provided a chart to choose seats but after I purchased the seats, they changed the configuration so that I am no longer in the front row. Because of bad knees I can only sit in the front row. I would not have purchased the tickets. They not only refused to give me a refund or change seats, they would not let me re-sell them (even at face value) because it is a ticketless event. I spend thousands a year on tickets and have finally reached the final straw. I urge everyone to either buy tickets at the box office if available or simply not go to the concert. There will be other concerts. Unless the public takes a stand, Ticketmaster will not change.

Have spent hours unsuccessfully trying to buy tickets for Donny and Marie in Las Vegas. The site security which tries to make sure you are not a robot simply does not work. I keep getting the message saying that the map is acting up. Nor can you buy tickets over the phone as they are too busy presumably dealing with hundreds of dissatisfied customers. When you finally get to buy your ticket you are then charged another 20 percent for extra charges. Suggest you buy your tickets elsewhere.

My complaints are simple. If the price says $42.50 then I expect maybe $5 of additional fees but by the time I entered my payment information the price was $63.00. The site is just full of questionable and aggressive marketing tactics. As soon as you submit payment you are redirected to pages of other aggressive marketing schemes offering FREE cruises, magazines, etc. I was just expecting better from a company that is so widely recognizable and used by so many entertainers and organizations. I know better for next time I guess!

Tried to purchase Coldplay tickets through Ticketmaster's web site during presale... chose seats, went to pay for them, and received message "Sorry, we cannot complete this transaction at this time." End result: tickets disappeared. Tried again... same result. Tried a third time... same message. A week later, during regular ticket sale, SAME THING! Contacted customer support... got a "canned" email apology with an 800 number for assistance. Worthless... no human answered. Will NEVER purchase tickets through this joke-of-a-business. They don't give a rat's a** about customer service.

I bought four online tickets ($500) by mistake to the wrong copa America game taking place at Soldier Field, Chicago. A simple wrong click of mouse.

This is one month ahead of the event. I called them right away to explain it was the wrong purchase and they said they would have to check with the venue (client). They called back saying they can't refund or exchange. I asked to speak with the supervisor but no help.

I have worked in retail and have been a client myself for over 30 years and have never experienced worse customer service. I'm stuck having to go to a game I don't want to watch... Never again dealing with their bs! Oh and if I try to resell the tickets through them, there's a total fee of $200.

Just outrageous. Stay away people...

I bought tickets to a show in Durham NC for May the 7th, 2016. To see DWELE perform. I bought the tickets in MARCH. We got to the show and sat through the first half and no DWELE! Then people in the audience started asking where is DWELE. So, I went out to the box office and they told me he pulled out the show five months ago. So, ticket master was still selling tickets for DWELE to perform when I bought my ticket. Now there telling me its nothing they can do! TICKET MASTER IS DOING FALSE ADVERTISEMENT TO SELL TICKETS! This is not the end of this matter. And the ART OF COOL FESTIVAL WILL NOT RETURN MY CALLS. I HAVE BEEN CALLING FOR 3 DAYS. They are the organization that had the show!