TicketmasterReviews 458

I chatted with a representative by the name of Alma to get a refund for my tickets. The tickets are for a performance on April 22nd in New York. I requested a refund as the President of the United States extended his Stay at Home policy to extend through the end of April. Ticket Master said they have their own policies and that the policies of the President do not matter. It is not okay if we the general public do what is asked of us to Stay Home and Stay Safe and places like Ticket Master do not follow the procedures implemented by the Government of the United States!

Ordered tickets from Ticketmaster and BEFORE CHECKOUT was prompted to buy insurance to prevent loss of money/cost spent on tickets if coronavirus resulted in cancellation of event. Paid $23+ for insurance that only pays if I can prove I am too sick to attend the cancelled event. NO coverage the Allianz insurance paperwork tells you, AFTER you pay for insurance, to refund $300+ spent for tickets! Of course, trusting the misleading and false advertisement on Ticketmaster promising 100% coverage, I only read the fine print deep in the insurance paperwork when the ticketed event was cancelled. NO REFUND IF EVENT CANCELLED BY VENUE OR PROMOTER. False and misleading advertising.

I placed a order online for the LIT AF Tour: Martin Lawrence Performing & Hosting Live in Memphis but after reading that there have been case where Coronavirus: 7th COVID-19 case confirmed in Tennessee
WATE 6 staff
I got that off goggle so I been trying to reach them for a refund call 10 time phone number they give don't work emailed them for 3 straight days and no response to my email so if I have to attend to to keep from losing my if got proof of that ticket master will not respond or refund my money just cause I have concerns about this Coronavirus: 7th COVID-19 case confirmed in Tennessee
WATE 6 staff

Waited in queue for 15 minutes. Got to queue. Spent 15 minutes selecting 3 tickets, only to be told AFTER being showed tickets and selecting the 20 times and going through CC process that 3 is too many, because this dumb site didn't know that when I asked for three. Can I change the number requested? Of course not, that wouldn't be stupid and everything about ticketmaster is dumb. Kicked out of my place, back in queue and of course now there are no tickets available. Screw you ticketmaster you suck almost as bad as Donald Trump.

The other Trust Pilot site sponsored by Ticketmaster is a joke. 4* plus rating? Disgraceful.
This Page is full of the real reviews!
Ticket master have not mastered the delivery of tickets! Or anything else. Terrible service and BS fob off's
Shame on you and I will never order off you again.

We go to the theatre in London 6 times a year and Brighton about the same. We buy theatre tickets for friends and family as birthday gifts and Christmas.

We will continue to do so but not through Ticketmaster.
My wife ordered tickets on the 18th November and we were told they were dispatched on 20th Nov. Now 20th Dec and no tickets, just a thread of poor service emails from GRAYSON.

He said we should have ordered tracked postage. We paid extra international postage and the option for tracking was not available.

We ordered tickets for Chicago in Melbourne for our son and his girlfriend, we are in the UK and we are flying them back for a family Christmas and the tickets are one of their gifts from us.

We are being told that to pick physical tickets up at the theatre is possible at a charge of 7.5 dollars each but the purchaser has to be there to pick them up with card used and photo ID?

So Ticketmaster think we are going to fly out to Australia to pick up the tickets? Morons!

Firstly our son who the tickets are for should be able to pick them up.
Secondly why should we pay extra? Did we lose the tickets?

We took out insurance but reading through that not sure how it will help.

DO NOT USE TICKETMASTER! Read the real reviews here and look at the rating. They are an absolute disgrace.

Went to purchase tickets for a child's show, I could have bought another ticket and a half if I had paid their "fees!" Why do venues use these thieves!? As you can see in the photos, the FEES are ALL Ticketmaster! Even the "facility fee." I paid 69.50 per ticket X 4, the face value at the Venue! There was no facility fee, processing fee or service fee. NONE. Isn't processing and service the same thing? Ticket master are crooks! I went to the venue and saved almost a 100$ in FEES! Well worth the drive. The only way I can not pay these ridiculous fees is by going in person. Venues should just set up online purchasing through them, do $5 a ticket flat fee and would still make money. Everywhere, except "paid" endorsements does TM have more than a 1 star rating! Wake up venues and stop allowing Ticketmaster to rob your guests! LETS PUT THEM OUT OF BUSINESS! DO not use them! Go to the venue whenever possible and do not hand over your hard earned money!

I purchased tickets from Ticketmaster for Jerry Seinfeld at The Reno Event Center on June 6,2019. I purchased the tickets for my husbands birthday. As the date of the event approached, Saturday October 9,2019, I received a few emails from Ticketmaster about the event.
On the date of the event I attempted to download the tickets to my cell phone. The link came up but when I clicked on it I got a message that said "You have no upcoming events at this time." I tried several times with no success. When we got to the venue we went to the box office with the order number. They told me that the number was not a Ticketmaster number, so they checked the seat numbers and told us that the tickets were in someone else's name. I asked them if they could check to see if someone was sitting in those seats they would not do that. All the employees in the box office were trying to help, they even took my phone to try to download the tickets but were unsuccessful. I tried to call Ticketmaster customer service but of course they were closed. Feeling very unset and frustrated all we could do was leave. I was in tears.
The next day I called Ticketmaster customer service to get a refund. They explained to me that I had purchased resale tickets from someone else selling their tickets on the Ticketmaster website. I was totally confused and had no idea that anyone with tickets could resell them using the Ticketmaster website. After a Long conversation with customer service the conclusion was the name on the original tickets was not transferred into my name by Ticketmaster. The associate I talked to told me that an investigation would have to be done and they would contact me with the results.
I called Ticketmaster once a week for three weeks with no answer about my refund. Finally I called again on Thursday November 14,2019 and was told I would not be receiving a refund. Can you imagine how I felt? My husband and I are below poverty level, I had to sell some of my dead mothers jewelry to be able to even buy these tickets for my husband. I paid $438.84 for a service that we didn't get, and it was out of my control. It was a Ticketmaster error yet we are being punished.

This company has deliberately been set up to scam people and then use fine print to try and justify their behaviour.
I recently sold tickets to a concert that I would not be able to attend. It was confirmed to me that the tickets had sold and that I would be receiving my payment for them in due course.
The day after the concert I received a rather rude email saying that I had failed to provide the tickets (which is not true) and therefore I would not be paid for them. + I had to pay listing fees + I had to pay a $100 administration fee. Garbage!
I happen to know for a fact that the people who purchased my tickets had successfully entered the venue and enjoyed the concert!

What this company did is the following;
* They charged me for the price of the tickets by lying and saying they had refunded the price of them to the buyer because they couldn't gain entry to the concert.
* Then they charged me listing fees for the sale of the the tickets (even though according to them the sale didn't happen)
* They also charged me $100 administration fee (for what?!)
* In total they unlawfully took all this money from my credit card and pocketed the money as well from the ticket buyer.

I'm currently taking the matter further with the ACCC.
Stay away from this company!

Purchase tickets for Joe Bonamassa through Ticketmaster for October 29,2019 at Chesapeake Arena, Oklahoma City. They were never delivered. After reaching out to Ticketmaster, they shifted blame to me. But, they said they would open a investigation, and call me back in 2 to 3 days. They never did. So I call them back again a week later, and got the same treatment. Its odd that I gave Ticketmaster my Credit Card information, paid for the ticket in advance, and dealt with them in good faith, and yet it was my fault they did not deliver the tickets as agreed. Unfortunately for Ticketmaster, I know how to deal with corrupt, incompetent, dishonest companies.

So do not deal with TICKETMASTER. Its a Scam and a Fraud...

... which supposedly guaranteed a refund if I was unable to attend the event I purchased tickets for (Dane Cook Tell it Like it Is). This insurance was $16 through a company called Allianz. As luck would have it I got sick and was unable to go (heard it was a horrible show anyway) do had to file a claim to get a refund. Claim was denied, why? Because I didn't have any documentation stating that I went to a doc-n-the-box or saw a doctor! Not everyone runs off to see their GP because they're feeling sick! All further attempts to contact have been ignored (you HAVE to enter your insurance policy number that is issued to you) and there is no option whatsoever on the Tickmaster web site for a refund (the 'help' screen tells you how to navigate to a refund web page but the link is conveniently missing). DO NOT USE THIS SITE OR THEIR FALSE INSURANCE.

I opened a dispute with Discover Card and that's the only reason I got my money back. They sold me resale seats for $256.00 each to a hockey game that said first row with a map showing a normal section. Luckily, I used virtual venue to see these seats were foldable chairs in the handicapped section with no arm rests and ground level with a view almost below the boards. They told me to just sell them again if there was an issue but wouldn't help with their fees. $80.00 per ticket in fees alone to purchase and then sell again!

I must say the customer service is really poor. I had to call three times to deal with the exchange tickets and to be informed by the last representative that all the other work the previous two employees was useless. Three times I had to call regarding my tickets that were not emailed to my email. One rep said give it 24 hours, second rep said give it 15 minutes and last rep said oh sorry there was an error in our system that does not allow us to email them to you. You would have to pick them up at the event. That so inconvenient when I have to deal with a 5 year old and 1 year old and the amount of people on that day. Plus I will not be able to surprise my daughter with an actual ticket to hold till the day of the event. This will be the last time I'm buying tickets through your company. There was no other option provided but a plain sorry. Sorry will not give me back the time I have to spend making line to obtain the tickets.