TicketmasterUK

I just got scammed by Ticketmaster. They sent me an e-ticket, underneath it said "I will scan the barcodes at the entrance". There are no barcodes on the tickets! I emailed them but of course no response. Beware of this fraudulent company! I do not recommend.

Never again will we book with Ticketmaster. Absolutely shocking.
Had our matinee cancelled 1.5 hours before hand and still waiting for a refund. 8 weeks later and still going round in circles. You cannot speak to literally anyone. The telephone numbers advertised no longer exist. Constantly emailing and sending a screenshot of the booking confirmation along with the booking reference number. Just getting nowhere. I don't know how they can get away with this. They certainly won't be having our custom again.

The worst experience ever...
Ordered several tickets here for the concert of Coldplay. I have never received any ticket on my account. Some tickets were sent by e-mail, others not. Zero customer service. Continuously receiving meaningless e-mails written by AI... No refund for missing tickets. No attempt to find the reason of missing tickets. They do not consider any responsibility for what is happened. It's a lottery: either you attend the concert, or you lose your money... Shame on you!

After waiting 3 weeks for a refund on a ticket that I never received, the customer service rep told me I had to email the venue and figure it out for myself. Again, I had to wait three weeks of emailing these people back in forth with them continuously telling me they "are working on it" or "looking into it". Any message I would receive would essentially be scripted with a line or two of grammatically error-ridden text from the "customer service rep" I was supposedly working with. Insane

Scammers. I paid nearly £200 for Barry Manilow tickets which never arrived and I've had no delivery confirmation. There is absolutely no customer service and I can't place in a claim for the money back.

A complete mess on our installment payments for Download 22. Unable to contact them directly to resolve despite chasing them for 3 months. Unable to change the payment card (it had expired) and there was one outstanding payment which we kept telling them.
After being told we could get the tickets at the Box office... they then forfeited them on the day of the event! We were stood in a field with all our camping gear and our 7yr old, 200 miles from home. £700 out of pocket! An utter joke!

Ticketmaster are shocking! You cannot speak to anyone, only email, then you receive a standard response. They're happy to take your money and then do nothing to resolve a problem or inquiry. I'll never use them again!

I attempted to sell my tickets through their fan to fan resale, subsequently received an acknowledgement they had sold only to be informed days before the event this had been an error and that unfortunately the time to relist had expired due to the closeness of the event. Customer Service impossible to contact me other than email, eventually recognised their error but we're "unable" to do anything about it. Disgusting company, do not use, definitely not what it used to be

I had to send 16 emails over the course of two months to get access to the tickets I purchased in Feb 2020 (Gig was re-scheduled due to COVID and they never sent me revised tickets for the new date). Finally I got the tickets today - for a show that was yesterday. Have sent several more emails asking that my tickets are refunded or valid for a later date. No response yet. £200 wasted and I miss a show I have been waiting over 2 years for (I've actually waited 9 years for this show if you count how long MCR have been disbanded for)

Ticketmaster have stolen my money are refusing to refund me. This has been going on for 3 months with excuses made everytime. Their customer service is disgusting and if your event is cancelled you will never see your money again.

I have not received my tickets! I've been emailing them for weeks and never got any response or help! Can't believe they treat their customers like that! NEVER AGAIN!

WHERE'S MY REFUND?

Let me actually talk to someone, not just a ridiculous bot that doesn't provide me with enough options to deal with my query!

No-one's interested in talking to a bot.

Get some contact numbers published and let your customers actually talk to someone!

When I take the time to write a message to you, take the time to respond in person.

Don't tell me that you've send money to my account and will be in my account within 3-5 days and then send me an automated response to my enquiry telling me that the money will be refunded 10 days after the event has taken place!

Mixed messages don't help...

GIVE ME MY MOENY BACK!

Been waitign for responses to my messages.
You've taken my money, told me that you've sent you a refund and the money still hasn't arrived.

CROOKS!

Still waiting!

Not only did they sell me the wrong tickets, meaning I had to purchase more on the promise of a refund. A refund I'd get "within two weeks" it's been over a month and I keep getting the same generic copied and pasted email about "extraordinary circumstances" with no sign of my money. Absolute shambles of a company with no idea about customer service.

Ordered tickets for Wicked in London for 27th December, event was cancelled on the 24th December due to covid which is fair enough.

15 days later no communication around refund and even worse there is no way to contact them via phone, email or live chat.

There website is specifically designed to restrict your ability to contact them around cancellations.

Even a standard email to explain how long a refund would take would be useful.

Totally unacceptable to blank customers who are waiting for refunds amounting to hundreds of pounds

Absolute disgrace

If you can avoid it at all, DO NOT purchase concert tickets through Ticketmaster. We are supposed to be going to a long-awaited concert tonight, and though I purchased tickets more than a year ago, Ticketmaster only sent them out 8 days ago (no option of e-tickets at time of purchase). They have since sat in a sorting centre in Manchester, which can plainly be seen on the tracking info. Neither TM or the venue will re-issue tickets, in case 4 people go in instead of two and their capacity limit is breached, even though they can plainly see that I DON'T HAVE THE TICKETS. They flatly refuse to help in any way, or offer compensation.
So now it seems I have lost the ticket cost, the chance to see one of my favourite bands, and several hours of my life (so far, this isn't over) in disputes with them. Absolutely useless.

Spent £100 on tickets for an event on 26 June 2020, which was just canceled due to the pandemic and rescheduled to FEBRUARY 2021. We can no longer attend on the new date and due to their policy we can not get a refund for the tickets, but instead this scammy company says to sell them on a marketplace so they don't lose a dime. That would be fine if the rules didn't state that you get your money AFTER THE SHOW, which in our case is now in Feb. What if the tickets don't sell? Even if they do sell we won't get the money for ELEVEN MONTHS. Absolute rubbish business model especially dealing with events effected due to the pandemic; we'll never give them a cent again and will be telling everyone we know to do the same.