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ThumbtackReviews 1,534

1.8

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Thumbtack Reviews Summary

Thumbtack has a rating of 1.8 stars from 1,534 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Thumbtack most frequently mention customer service, credit card and phone number. Thumbtack ranks 98th among Local Reviews sites.

service
282
value
274
shipping
109
returns
154
quality
246

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Pennsylvania
1 review
0 helpful votes
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Great service
August 31, 2015

I never had a person that I truth and leave my home home alone, to go out and do my things and come back and everything look great and he is the one I will hired

Date of experience: August 30, 2015
California
1 review
6 helpful votes
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Thumbtack gets an "F"
August 27, 2015

I needed to move about 12 medium to large cartons of clothing/personal items from the NYC area to SF area. Thumbtack gave only 1 referral, Reginald Tonge with Movers-For-A-Cause in Harrison NJ, who emailed asking for more info. After sending the info, I never heard from him again.

Thumbtack was unable to provide a mover of for 12 ordinary cartons.

I called North American Moving, and they referred me to ShipSmart, who is handling my move. Thumbtack has left a bad impression, don't know if I would ever (try to) use them again. For moving referrals, they clearly are not well connected.

Date of experience: August 27, 2015
Virginia
1 review
6 helpful votes
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They take your money whether the lead is viable or not. Even when the season is "at rest", for: example dead of winter, and July (vacation month). The leads keep flying - but no one seems to be serious. People type in while drunk at night thinking about doing a kitchen or bath remodel, then wake-up and change their mind. You get what you pay for. It allows people to shop for home and commercial improvements to real property the same as you would shop for a 12 pack of toilet paper at the big box. They are not screening consumers correctly. Also, they are screening contractors for EPA RRP rule certification, which means they may be enabling breaking of federal law. HELLO FEDS, WHERE ARE YOU?!

Date of experience: August 22, 2015
Illinois
1 review
0 helpful votes
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I had an amazing experience with the Elliot's Boys Painting. They provided the best estimate for the job I wanted them to do. When I hired them to do the job they came on time and did exactly what they said they were going to do plus more in a very timely manner. The guys and girls always greeted me with a smile and they where pleasant. They did additional work that other painters where not willing to do without an additional cost. They are true professionals in my book and I am very pleased with their work and so are my neighbors.

Date of experience: August 18, 2015
Illinois
1 review
4 helpful votes
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Asked for quotes on carpet installation. Talked to 3 vendors. Decided on local guy who shall remain nameless. All seemed great till communication stopped, was very detailed about what I wanted in Thumbtack request and when he came to house and he told me no problem and he had all these connections he had for great carpet pricing, etc. we even discussed future work I wanted done! Then had trouble getting return calls, a contract, then no calls returned at all! Been 6 weeks since last contact and in meantime I went with someone not on Thumbtack and walls are painted, carpet is done and I'm happy as hell it turned out this way. HE will get more work in spring from me and family members! You get what you pay for and not every responding vendor is NOT who he seems to be. No offense to the honest ones!

Date of experience: August 18, 2015
New York
1 review
5 helpful votes
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Random people looking for maybe taking a music lesson send a request and we-teachers have to pay to respond them.
It'd be better if we-teachers just pay one amount for year and students can see our profiles and decide if contact us or not.
This methodology of marketing is not convenient for us.

Date of experience: August 18, 2015
California
1 review
1 helpful vote
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Satisfied Customer
August 13, 2015

After getting the run around from several handymen I finally go my job done with Jorge Bailon. He took the job, showed up when promised and my deck looks fabulous. I am extremely satisfied with his work and would highly recommend him. I will call him again for other jobs that I may need. He is very professional and a hard worker. Thanks to the Revol Painting and More company.

Date of experience: August 12, 2015
California
1 review
1 helpful vote
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Great Work!
August 10, 2015

I recently had Staff Flooring put in new laminate flooring in my house and both bathrooms and the rooms turned out beautiful. I would highly recommend him to anybody. He was efficient and didn't leave until he knew I was completely satisfied.

Date of experience: August 10, 2015
Illinois
1 review
3 helpful votes
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Follow through
August 10, 2015

I hired a person to remodel my bathroom through Thumbtack list. The contractor assured me he was qualitied to do the job. Once he started the job it became evident that he was not qualified to do the job. Thumbtack was extremely helpful in working to help correct the problem. My hats off to Thumbtack for their follow through and doing everything in their power to make the contractor be responsible.

Date of experience: August 10, 2015
New Hampshire
4 reviews
13 helpful votes
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Thumbtack was a good solid way to get leads. Now that the market is flooded with so called contractors there are not enough work to go around.so to keep thumbtack going someone thought up a great idea lets create virtual customers and let the poor saps bid on them. This might be a job for the Attorney Generals office.

Date of experience: August 10, 2015
Texas
1 review
1 helpful vote
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Not really proffesionals. I am dissapointed the way they did my splash back. I will never used this site again.

Date of experience: August 7, 2015
Illinois
1 review
0 helpful votes
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Chris is very repectful and honest on jobs he did for us... could not of asked for a better person to work with. Hope and best wishes john

Date of experience: August 6, 2015
Massachusetts
3 reviews
9 helpful votes
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If you are a service company and they have convince you to advertise with them prepare to chase fake leads and /or drop your price by 50% if you want to get any jobs. If you are a consumer be ready to get bids from people that are not qualify to do their job and some of them with criminal records. Thanks but not thanks.

Date of experience: July 31, 2015
North Carolina
1 review
3 helpful votes
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Thumbtack referred gutterscrubbers.com to clean gutters. They were a no show! But they charged the client!

Date of experience: July 31, 2015
North Carolina
1 review
1 helpful vote
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PROFESSIONAL, EFFICIENT, AND PUNCTUAL are just a few of the words I would use to describe Anthony Watson's moving service. At a very affordable rate they removed the stress of moving my furniture from off my shoulders which afforded me the extra time needed to focus on the many other details regarding my move. No hourly charges or fees here! The owner came to my residence and assessed a FLAT & AFFORDABLE FEE despite the length of time involved. There was constant communication and transparency via email, they anticipated & addressed all needs both current and those that could potentially arise, and they even provided an extra boost of confidence by securing and padding my furniture! I would recommend this company to anyone! Sincerely, Terry S in NC.

Date of experience: July 23, 2015
Colorado
1 review
1 helpful vote
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Home Project
July 18, 2015

I recently had work done by JPS Service LLC to remove tree and stumps, remove grass and dirt next driveway and install a concrete pad with rebar. Joel Ramirez and his crew did a great job which met all my expectations and was completed in the time promised. Highly recommended.

Loveland, Colorado

Date of experience: July 18, 2015
Texas
1 review
1 helpful vote
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Over the last 18 months, I have had three small home improvement projects which were presented to Thumbtack for bids and completion. On two of those three projects, Thumbtack claimed they could not provide a professional to complete the work. That is a failure rate of 67%. As such, I will not waste my future time waiting on Thumbtack to deliver...

Date of experience: July 16, 2015
Illinois
3 reviews
6 helpful votes
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If you find in Google search a thumbtack link that does not go to the content in the link, then report it. Thumtack will often use local business names in their description, then when the consumer clicks on the links, they are led to a bid page, not to the business they advertised. This is called rich snippet spam. If you find it, report it.

https://support.google.com/webmasters/contact/rich_snippets_spam

Date of experience: July 13, 2015
California
2 reviews
8 helpful votes
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Unless you're one of the 5 that sit on their cell phones and monitor it every second -- unless you respond to and of the ACTUALLY worth while posts within NANO-SECONDS --prepare to waste a LOT of money for constant disappointment.

Even IF you get in and are able to land a quote unless you literally low ball yourself and services you're not going to land a project. After the first couple attempts when it became clear I had to respond instantly and I got no reply to a quote I cut my professional services to about $10 an hour just to see if I would land something --NOTHING! Which also tells me this service is probably catering to kids / people that can work for peanuts. OR -- MORE LIKELY--they're fake posts generated BY THUMBTACK

Oh yeah -- and the positive reviews? Chances are very good that's their happy money-stuffing staff stacking the reviews ala Amazon-esk.

Date of experience: July 9, 2015
New Jersey
1 review
4 helpful votes
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Hired a long distance mover and they took my money and my stuff
Had good reviews but 8 weeks later my stuff did not arrive
Company called local
Logistics never ever use them we will see if thumbtack helps

Date of experience: July 2, 2015

From the business

Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, people can effortlessly care for their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. The company’s investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others.


thumbtack.com
Founded in 2009
San Francisco, CA, United States