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Thumbtack

1.8

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Thumbtack Reviews Summary

Thumbtack has a rating of 1.8 stars from 1,534 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Thumbtack most frequently mention customer service, credit card and phone number. Thumbtack ranks 98th among Local Reviews sites.

service
282
value
274
shipping
109
returns
154
quality
246

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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MY wife and I selected K. N. E. Solutions, LLC from a list of contractors on Thumbtack site for the Jacksonville area. It was the first time that we have utilized an on-line referral service and we were pleasantly surprised with the results. Ed Capps, his wife and crew did a great job on the window-washing, inside and out and tracks; cleaning of the tile floors in kitchen and bathrooms as well as the hardwood floors, floors look like brand new. They then cleaned the carpet in our sun-room which had several deep stains that were created by our pets and moved all of the furniture to be sure all of the carpet was cleaned properly. We will definitely have them back again and highly recommend their services to anyone in our area. John & Nancy

Date of experience: April 25, 2016
Arizona
2 reviews
0 helpful votes
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Fabulous!
April 25, 2016

I recently hired Helen Gain of Aunty Helen's Kitchen for my sons rehearsal dinner. The food was fabulous and Helen was wonderful to work with. She took the time to set up a beautiful spot for the serving dishes. I highly recommend her for any catering needs you may have. Btw her garlic mashed potatoes are beyond belief! If you choose her for your catering needs you won't be disappointed..

Date of experience: April 24, 2016
Washington
1 review
12 helpful votes
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Thumbtack is a ripoff
April 20, 2016

I believe this business is a ripoff. We are a cover band and have been playing for years with good response from other booking sites. I get about 10 times as many request for bids from Thumbtack than all the others put together. The problem is I have yet to get one reply on a bid, request for more information or a contract. In that you have to pay a fee up front to get leads and they deduct different amounts depending on the lead, just does not ring well with us. Yesterday, a Tuesday, I got 8, yes 8, leads for a wedding band in the same day. I passed on all as my experience in the pass is it is a waste of time and money. We are a seasoned group that get many gigs playing and always looking for ways to get more. Which got us to try Thumbtack. Most leads we get have questionable information about them and errors. We have received many with the same information or errors in the request. Just can't believe so many different people make the same errors or ask the same questions. Besides with other sites we use, about half request more information or respond one way or the other. Not going so far to say this is a scam but do believe they send out false leads just to get you to use up your funds and have to deposit more.

Date of experience: April 20, 2016
California
1 review
0 helpful votes
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Charlene Chartier is a great massage therapist. She really knows what she is doing. You can tell she is very knoweledgable and experienced. Great experience.

Date of experience: April 19, 2016
Mississippi
1 review
1 helpful vote
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Beyond Clean is a company that I would highly recommend for cleaning your carpet. The best choice package is worth the value. Daryl is very professiona, courteous, outstanding at what he does. He worked quickly and did a wonderful job on my carpet. His work was thorough and detailed. My carpet was a mess with stains, on stairs and landings and high traffic areas. I am well pleases their work and would recommend Beyond Clean to all my friends and family. KUDO's to to your staff and your efforts to go the extra mile. Outstanding job! 5 STARS for you!

Date of experience: April 16, 2016
Alabama
2 reviews
0 helpful votes
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Brothers Lawn
April 16, 2016

Although I went with another landscaper as he did both types of work this company was very kind about me changing my lawn service... I am sure they would do great work

Date of experience: April 15, 2016
New York
1 review
12 helpful votes
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Thief
April 15, 2016

I have been a part of thumbtack sense early 2015, I have gotten 10 jobs from the site, now I have put in 65 quotes ranging from 3 credits to 9 credits have only got ten, now the funny thing is thumbtack made a big mistake by sending me a monthly review, now on this review they show you how many bids that I was the lowest bidder hmm I didn't get any of the jobs, I have now called the Albany ny BBB they have officially taken 950.00 in bids from me and the big mistake thumbtacks is making is they answer your quotes and ask if I can come take a free quote at there house, I said yes I can the funny thing is the text talking stops 3 minutes later the quote has been taken down because customer is waiting for a better time you are scumbags thumbtack you should be in jail stealing thief I am shutting this down I went to an attorney I am asking any other contractors have had same issue my lawyer is willing to add you to this law suit I am about ready to serve to them. I will not stand for my hard earned money to be taken from me

Date of experience: April 15, 2016
New York
1 review
6 helpful votes
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Doesn't work
April 14, 2016

I am a wedding officiant. I can say this: out of many, many requests for quotes, I've quote on about 18, never gotten a job out of it. I can't say whether the requests are valid or phony; I can say it was a waste of money.

Date of experience: April 14, 2016
Pennsylvania
1 review
0 helpful votes
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Excellent job very detail oriented and meticulous work! Very pleased with the services will highly recommend them to everyone!

Date of experience: April 11, 2016
California
1 review
1 helpful vote
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Horrible Painting
April 12, 2016

Brandon painted my house and never finished.He did little prep, bad workers and did a sloppy job. Now I have to hire someone else for a few thousand more. What a total ripoff. Even got paint on my brand new roof. I complained and Thumbtack never helped me get him or my money back.

Date of experience: April 11, 2016
Florida
1 review
0 helpful votes
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No customer service
April 11, 2016

As a follow up on my review of interstate electric I was contacted by sitejabber (?) To discuss my horrible experience. After calling their number and being left on hold for 45 minutes both times I left a mesaage as well as replied to tbe e mail they sent me. No follow through by any customer rep. Thumbtack is as bad as the people they advertise on their site. I will never use tbumbtack or anyone they recommend.

Date of experience: April 11, 2016
Texas
1 review
0 helpful votes
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Excellent job!
April 11, 2016

Love your work, my home every time you come is wonderful! You work very well! For this reason have you to 3 years cleaning my house... love your work, cleaning and excellent and you are trustworthy! Thanks

Date of experience: April 10, 2016
California
1 review
5 helpful votes
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Horrible and fake
April 6, 2016

Thumbtack is fake and there should be a class action lawsuit against this company. Leads are bogus.

Date of experience: April 6, 2016
Minnesota
2 reviews
7 helpful votes
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Please don't spend any money on this. You will not receive any leads from it. You are better off investing somewhere else. PLEASE BELIEVE ME - If you look at ALL of their public pages -they have removed the reviews sections - because they are not HELPFUL.
There customer service was also a disaster - but you can always give them a try and see for yourself - I don't normally leave negative reviews- I just don't have time for that. But I think this is worth letting people know about it. I'm not sure if it is based on fake profiles, but we did not receive ONE lead from 20 quotes we sent out.

Date of experience: April 6, 2016
Georgia
1 review
8 helpful votes
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The clients on this sight are price hounds, and don't want quality work, they'll keep withdrawing and re-submitting requests tile they find some unlicensed, untrained, inexperienced side gig hustler to do the job for the price of lunch at McDonald's instead of paying a real professional. I suggested to thumbtack several times to also charge the potential client credits as well to filter out the frivolous inquiries.

Date of experience: April 6, 2016
Texas
1 review
10 helpful votes
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This site is a financial nightmare for a service provider. My company wasted some money and moreover, time communicating with leads who were evidently not serious. Professionals, beware of this company, as well as all others like it designed to drain small businesses.

Date of experience: April 5, 2016
New Jersey
1 review
0 helpful votes
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Hebert from H&M painting was exceptional. Fair price and did more than I asked for. Very clean and professional. I will hire him to do my next painting job.

Date of experience: April 1, 2016
Florida
1 review
0 helpful votes
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Best movers
March 31, 2016

I used Best rate moving for a local move. Best thing I ever did. They were great! Thank you Bam, Willie, Jhon and Kenny! I'd use them again in heartbeat.

John Harrison

Date of experience: March 31, 2016
New Jersey
1 review
0 helpful votes
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Had three professional, nice guys come out to move a couch. Climb outdoor stairs with ease, careful with not scratching couch. Friendly and good natured. Fabulous job guys!

Date of experience: March 29, 2016
Minnesota
1 review
1 helpful vote
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Awesome results
March 29, 2016

Dupage Home Services of Aurora, IL, quoted on and was chosen for our bathroom and powder room remodel. Very reasonable and has been in business a long time. My only disappointment was in the lack of a consistent crew to start the job. The two craftsmen who completed the job were great, both professionally and personally. What started as a two week job ended up taking a total of six weeks, not all their fault as we had to wait on some backordered materials.The outcome was beautiful and met our expectations. Very happy!

Date of experience: March 29, 2016

From the business

Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, people can effortlessly care for their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. The company’s investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others.


thumbtack.com
Founded in 2009
San Francisco, CA, United States