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Thumbtack has a rating of 1.8 stars from 1,534 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Thumbtack most frequently mention customer service, credit card and phone number. Thumbtack ranks 98th among Local Reviews sites.
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MY wife and I selected K. N. E. Solutions, LLC from a list of contractors on Thumbtack site for the Jacksonville area. It was the first time that we have utilized an on-line referral service and we were pleasantly surprised with the results. Ed Capps, his wife and crew did a great job on the window-washing, inside and out and tracks; cleaning of the tile floors in kitchen and bathrooms as well as the hardwood floors, floors look like brand new. They then cleaned the carpet in our sun-room which had several deep stains that were created by our pets and moved all of the furniture to be sure all of the carpet was cleaned properly. We will definitely have them back again and highly recommend their services to anyone in our area. John & Nancy
I recently hired Helen Gain of Aunty Helen's Kitchen for my sons rehearsal dinner. The food was fabulous and Helen was wonderful to work with. She took the time to set up a beautiful spot for the serving dishes. I highly recommend her for any catering needs you may have. Btw her garlic mashed potatoes are beyond belief! If you choose her for your catering needs you won't be disappointed..
I believe this business is a ripoff. We are a cover band and have been playing for years with good response from other booking sites. I get about 10 times as many request for bids from Thumbtack than all the others put together. The problem is I have yet to get one reply on a bid, request for more information or a contract. In that you have to pay a fee up front to get leads and they deduct different amounts depending on the lead, just does not ring well with us. Yesterday, a Tuesday, I got 8, yes 8, leads for a wedding band in the same day. I passed on all as my experience in the pass is it is a waste of time and money. We are a seasoned group that get many gigs playing and always looking for ways to get more. Which got us to try Thumbtack. Most leads we get have questionable information about them and errors. We have received many with the same information or errors in the request. Just can't believe so many different people make the same errors or ask the same questions. Besides with other sites we use, about half request more information or respond one way or the other. Not going so far to say this is a scam but do believe they send out false leads just to get you to use up your funds and have to deposit more.
Charlene Chartier is a great massage therapist. She really knows what she is doing. You can tell she is very knoweledgable and experienced. Great experience.
Beyond Clean is a company that I would highly recommend for cleaning your carpet. The best choice package is worth the value. Daryl is very professiona, courteous, outstanding at what he does. He worked quickly and did a wonderful job on my carpet. His work was thorough and detailed. My carpet was a mess with stains, on stairs and landings and high traffic areas. I am well pleases their work and would recommend Beyond Clean to all my friends and family. KUDO's to to your staff and your efforts to go the extra mile. Outstanding job! 5 STARS for you!
Although I went with another landscaper as he did both types of work this company was very kind about me changing my lawn service... I am sure they would do great work
I have been a part of thumbtack sense early 2015, I have gotten 10 jobs from the site, now I have put in 65 quotes ranging from 3 credits to 9 credits have only got ten, now the funny thing is thumbtack made a big mistake by sending me a monthly review, now on this review they show you how many bids that I was the lowest bidder hmm I didn't get any of the jobs, I have now called the Albany ny BBB they have officially taken 950.00 in bids from me and the big mistake thumbtacks is making is they answer your quotes and ask if I can come take a free quote at there house, I said yes I can the funny thing is the text talking stops 3 minutes later the quote has been taken down because customer is waiting for a better time you are scumbags thumbtack you should be in jail stealing thief I am shutting this down I went to an attorney I am asking any other contractors have had same issue my lawyer is willing to add you to this law suit I am about ready to serve to them. I will not stand for my hard earned money to be taken from me
I am a wedding officiant. I can say this: out of many, many requests for quotes, I've quote on about 18, never gotten a job out of it. I can't say whether the requests are valid or phony; I can say it was a waste of money.
Excellent job very detail oriented and meticulous work! Very pleased with the services will highly recommend them to everyone!
Brandon painted my house and never finished.He did little prep, bad workers and did a sloppy job. Now I have to hire someone else for a few thousand more. What a total ripoff. Even got paint on my brand new roof. I complained and Thumbtack never helped me get him or my money back.
As a follow up on my review of interstate electric I was contacted by sitejabber (?) To discuss my horrible experience. After calling their number and being left on hold for 45 minutes both times I left a mesaage as well as replied to tbe e mail they sent me. No follow through by any customer rep. Thumbtack is as bad as the people they advertise on their site. I will never use tbumbtack or anyone they recommend.
Love your work, my home every time you come is wonderful! You work very well! For this reason have you to 3 years cleaning my house... love your work, cleaning and excellent and you are trustworthy! Thanks
Thumbtack is fake and there should be a class action lawsuit against this company. Leads are bogus.
Please don't spend any money on this. You will not receive any leads from it. You are better off investing somewhere else. PLEASE BELIEVE ME - If you look at ALL of their public pages -they have removed the reviews sections - because they are not HELPFUL.
There customer service was also a disaster - but you can always give them a try and see for yourself - I don't normally leave negative reviews- I just don't have time for that. But I think this is worth letting people know about it. I'm not sure if it is based on fake profiles, but we did not receive ONE lead from 20 quotes we sent out.
The clients on this sight are price hounds, and don't want quality work, they'll keep withdrawing and re-submitting requests tile they find some unlicensed, untrained, inexperienced side gig hustler to do the job for the price of lunch at McDonald's instead of paying a real professional. I suggested to thumbtack several times to also charge the potential client credits as well to filter out the frivolous inquiries.
This site is a financial nightmare for a service provider. My company wasted some money and moreover, time communicating with leads who were evidently not serious. Professionals, beware of this company, as well as all others like it designed to drain small businesses.
Hebert from H&M painting was exceptional. Fair price and did more than I asked for. Very clean and professional. I will hire him to do my next painting job.
I used Best rate moving for a local move. Best thing I ever did. They were great! Thank you Bam, Willie, Jhon and Kenny! I'd use them again in heartbeat.
John Harrison
Had three professional, nice guys come out to move a couch. Climb outdoor stairs with ease, careful with not scratching couch. Friendly and good natured. Fabulous job guys!
Dupage Home Services of Aurora, IL, quoted on and was chosen for our bathroom and powder room remodel. Very reasonable and has been in business a long time. My only disappointment was in the lack of a consistent crew to start the job. The two craftsmen who completed the job were great, both professionally and personally. What started as a two week job ended up taking a total of six weeks, not all their fault as we had to wait on some backordered materials.The outcome was beautiful and met our expectations. Very happy!
Answer: Thumbtack does not generate fake requests. When our professionals come to Thumbtack to meet new customers, we know how important it is to receive requests that can help them expand their clientele. We have a lot of customers that come to Thumbtack and hire professionals to help them complete their personal projects. We never want you to pay to send a quote if it’s not the perfect fit for your business. This is why you can view the details of each request before you send a quote and introduce yourself to the customer. James - I’m so sorry that the concerns you’ve brought to our attention haven’t been responded to in an appropriate amount of time, this is never our intention. It's important to us to obsess about answering our customers and professionals questions and concerns within a timely manner. We are a real company that can always be improving. You can read more about our company in reputable sources such as Forbes and the New York Times. If anyone has specific concerns about certain requests you’re receiving, we’d be happy to review them and see how we can help. Feel free to give us a call at (800) 343-1710, we have an amazing support team that is just waiting to talk to you.
Answer: Hi Kay, I’d be happy to answer your questions. When we initially started Thumbtack in 2009, we tried multiple business models. This included a commission based model, but there were some concerns. When professionals didn’t pay for each quote they sent out, there was nothing to stop pros from quoting as much as possible, regardless of if they were the right fit for the job. Paying for each quote encourages better quality quotes and creates a much better experience for customers. Like you mentioned, it’s important for us to get customers to try our site and continue to hire professionals. In the end, pros are paying to promote and advertise themselves to customers that are already actively looking for that particular service. S. G has an amazing point, and Thumbtack is a great introduction site. There’s a lot of potential to expand your clientele, but sometimes it takes some tweaking to your profile and quotes to increase your response rate. The goal is to create a connection through your profile and quote message, and we’re here to help you do this. It’s kind of like sending the customer a virtual portfolio of your experience, achievements, and reviews. I do want to clarify that Thumbtack does not create fake requests, and it goes against everything we value as a company. While Thumbtack may not be the perfect fit for every business, we strongly believe that we can help connect businesses with new customers and foster growth. If you’d like to give us a call at (800) 343-1710, we’d love to give you more personalized help or answer any other concerns you may have.
Answer: We love to see that you’re interested in joining Thumbtack, Grace! Your party planning business sounds like it will be a blast. When it comes to having a license, it's up to each professional to determine what licenses are necessary and follow their local, state and federal laws. I recommend checking with your state to see if a business license is needed for your service. Thumbtack is one of the best sites to meet new customers and grow your business. Robert S. Gave a really good explanation of how we work. You can sign up and receive requests for free, and you only pay us when you send the customer a quote. Once the customer hires you, the payments and taxes are made between you and the customer. This is a great way to connect with the customer and build an extensive referral network. We wish you the best of luck with growing your business. Have an amazing day!
Answer: The reason you had a lull in leads we because thumbtack had a manual action penalty levied against them. If you are not sure what that is you should google search it. The letter you received from Thumbtack regarding this was (as usual) not fully truthful. The letter does not detail the slimy tactics thumbtack used ti enhance google rankings in organic search returns. Do yourself a favor and search this phrase "thumbtack manual action penalty"
Answer: With our recent changes, you're only charged when a customer responds to your quote with interest in working with you. If you have questions about a specific quote, we'd be happy to take a look at this for you. Just send us a message on Facebook with your email address and the customer's name.
Answer: We want to make sure you get the most out of our site and see a return on the investment you've made with us. Please give us a call at (800) 948-2034 when you have time so we can go over your concerns with us.
Answer: We like that you're expanding your options, Rebecca. Thumbtack is a local services marketplace that connects customers with the right professionals for anything they need done. A lot of pros have met new customers off our site and you can too. You can see more information about how we work here: https://www.thumbtack.com/pros/how-thumbtack-works. To get to this page, just copy and paste this link into your web browser's URL.
Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, people can effortlessly care for their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. The company’s investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others.

