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ThumbtackReviews 1,534

1.8

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Thumbtack Reviews Summary

Thumbtack has a rating of 1.8 stars from 1,534 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Thumbtack most frequently mention customer service, credit card and phone number. Thumbtack ranks 98th among Local Reviews sites.

service
282
value
274
shipping
109
returns
154
quality
246

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Louisiana
1 review
0 helpful votes
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Fabulous Job!
May 31, 2016

We hired John Shelves from Summit Studios to photograph our warehouse and office. John and his assistant were very courteous, friendly and was able to capture the photos shots we were looking for. The photos were sharp, clear and exactly what we were looking for. I would highly recommend John Shelves from Summit Studios.

Date of experience: May 31, 2016
Texas
1 review
0 helpful votes
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I wasted $25 on stupid f****** credits that I bet it out on and I'm getting nothing back but so too much money we were looking at spending like $10 on cleaning the four winds up and down stairs the three bathrooms and mowing the front and back yard would you 5 extra dollars for painting the whole front of the house basically is what they're asking for I'm not a kidon the side street that once money for candy or something I'm a grown $#*! man doing something that you don't want to do and you're going to pay me like I'm up punk $#*! little kid homeless person $10 when am I going to do put that in gas to get to and from your house this is a f****** shame don't don't do it doesn't take your money and give you nothing all the good reviews are fake phony and this is coming from a person that is one of the members believe me

Date of experience: May 29, 2016
Tennessee
1 review
0 helpful votes
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Newman's Plumbing did a marvelous job in installing plumbing throughout the entire house. Including some more challenging jobs like the tub and shower install. Johnathan explained every job on details and made repairs and installs in a timely manner. This experience has redemmed an otherwise dismal risk of who you choose as a plumbet. Johnathon is a true professional, polite, highly education in plumbing service and very fair in pricing. I highly recommend Newman's plumbing for your next plumbing job. You will be empressed just as I was.

Date of experience: May 28, 2016
California
1 review
0 helpful votes
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They came and did a great job I will have them come 2 time a month very nice girl very well spoken and they do excellent work

Date of experience: May 26, 2016
Missouri
1 review
0 helpful votes
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OMG Angelic Cleaning Servicescleaned my house it looks and smells so good I cant find no dust no where where have you been all my life Another Satified Customer

Date of experience: May 26, 2016
New York
2 reviews
1 helpful vote
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We hired Mr Dannheiser to photograph our family at a reunion we had for nearly 100 family members. We wanted portraits, both individually and a group family photograph.
The first indication that we had picked the right person was his early arrival for the day. Once we had an opportunity to start the picture taking, he had the group well under control. He worked speedily and was very engaging with all our family members, even a couple cantankerous uncles, who he had laughing in only a few moments.
After an hours and a half, the group photo was ready to be taken and he worked quickly and with a great attitude to position everyone and the final product is spectacular.
Thank you Mr Dannheiser for creating the most memorable aspect of our reunion. We will call you again!

Date of experience: May 26, 2016
Virginia
1 review
0 helpful votes
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I've used this company several times and each time they have not disappointed me they were very professional every time and the prices are very affordable

Date of experience: May 25, 2016
Pennsylvania
1 review
1 helpful vote
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All About Roofing
May 26, 2016

Ridge vent blew half way off during the rainy season! All About Roofing came out within an hour and nailed it down. Very, very satisfied with their service!

Date of experience: May 24, 2016
Illinois
1 review
0 helpful votes
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Top Noch
May 25, 2016

First of all; let me just say that words don't come close to describing how valuable these guys have been for us. Their design and development teams are phenomenal and so creative, they're an absolute pleasure to work with and incredibly professional throughout the entire process. I was ready to give up on my website after countless just awful experiences with other companies. I was inspired by Siesta Marketing Group to give it another chance and I am so glad that I did. I couldn't be happier with the results and would recommend them to anyone I know looking for help with an e-commerce site. To sum it up; I trust them 100% with all of my online projects and the peace of mind I get is invaluable. The knowledge that my online business is secure and growing is all down to the guys at Siesta Marketing Group.

Date of experience: May 24, 2016
Florida
1 review
0 helpful votes
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I schedule my appointment for 3pm and Smart Carpet was there. Mr Moesha was very attentive with details answered every question i asked he wasm honest. My mothers in law carpet was dirty!
He proffessionalism went beyond what i expected
Happy with results

Date of experience: May 22, 2016
North Carolina
1 review
0 helpful votes
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Ace Tree Service
May 22, 2016

This crew did a great job. Due to the rain and other factors, they worked through it all and finished the job. Did a good job of cleanup. One needs to be flexible due to the distance they are traveling to get to the Charlotte and surrounding areas.

Date of experience: May 21, 2016
Virginia
1 review
0 helpful votes
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Jose was the first to call & followed up to arrange a time to check out our problem. He was on time, explained the problem & fixed it quickly. It was all done in 30 minutes at a reasonable charge. We took his number & will recommend him to our friends & neighbors. Coppell Family

Date of experience: May 19, 2016
Texas
1 review
1 helpful vote
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I sent a review to Thumbtack. It was a negative review about someone on their site selling audio video installation. They asked for backup to prove that I had done business with the person. They said I had all the time I needed. After I submitted the information, I was told it had to be done within 48 hours and they refused to post my review. Obviously, the person in question pays Thumbtack money and I do not. Thumbtack is a joke and just caters to those that pay them money.

Date of experience: May 19, 2016
Illinois
1 review
0 helpful votes
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I have had the opportunity to train with Troy Woody in the Rockford area. I am completely impressed with the professionalism he abides by and portrays to his clients.(myself). I started training as a 48 yr old woman with type 2 diabetes and a very uncomfortable 253 lbs. Troy's knowledge of physical and nutritional science has taught me how to change my physical apperance along with my internal health within a realistic time period of one year. Troy's understanding and compassion for his trade and clients have been the inspiration for my success today. I have recently been taken off all diabetic medication and now weigh 200 lbs and dropping. This transformation would not have been possible without the dedication not only of myself but the patience & education I have received from Troy. This experience has ultimately changed how I live my life today. HEALTHY.

Date of experience: May 15, 2016
New York
1 review
0 helpful votes
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I had a chance to work with a great professional Johny Pierce from J&J Construction & Conceptual Design LLC. He did the job very fast, worked very hard, created his own design, took care of all the formalities for me and built a beautiful deck for me. He is also very friendly and pleasant to have a conversation. My neighbors also loved it and say that this is the best deck in the village.

Date of experience: May 14, 2016
Arizona
1 review
0 helpful votes
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Sheila P.
Torrance, CA

I was panicking one night after dinner because the power of the electrical outlets in the kitchen area of our condo suddenly went out. Thinking that service will not be provided till the following day, I went online and submitted a service quote via Thumbtack. Literally, within minutes Tony from Shore Break Electric did not just emailed me a quote but actually called me and walked through with me over the phone on resetting the circuit breakers. I would have never known this because I am not an electrician. Not only Tony saved me time and money but he also saved our food in the fridge. Thank you Tony and rest assured that you will be my future electrician.

Date of experience: May 13, 2016
Florida
1 review
3 helpful votes
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I hired a cleaning lady through Thumbtack last year. She kept pushing me to give her a good review on Thumbtack. I told her I would after she worked for me for awhile. She did a great job cleaning so I gave her a great review on Thumbtack. Unfortunately, I made the mistake of leaving her alone in my house one time. She stole jewelry and blank checks that were cashed. I wanted to prevent anyone else from experiencing what I did so I went to change my review on Thumbtack. My plan was to just say "I will never allow this woman in my house again". Unfortunately, I wrote the review and it was rejected by Thumbtack because I had already reviewed this person once. I called Thumbtack and explained the circumstances and told them I wanted to change my review. Their policy is to not allow a change in review once it's been made. I strongly disagreed and was transferred to a supervisor who was very sympathetic and assured me that Thumbtack would review it's policy and would get back to me once it was reviewed. It's been over two month now and I've never heard back from anyone and you still can not change a review. In my opinion, I would not trust any reviews posted on Thumbtack as you have no opportunity to find out the truth about who you are contracting with through Thumbtack. I will never use them again.

Date of experience: May 13, 2016
Georgia
1 review
0 helpful votes
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John Ciancia of CSM Masonry just completed a repair of brickwork around our front porch. Really nice workmanship and a good price. A nice guy to work with

Date of experience: May 13, 2016
Illinois
1 review
5 helpful votes
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Thumbtack, while a great idea, has problems that plague both consumer and vendor.

The vendor is told that Thumbtack is an "introduction" service. Thumbtack sells the "introduction" to 5 vendors per request. The price of the "introduction to each vendor can be as low as $3 to over $20 per "introduction". It's possible that Thumbtack is collecting from multiple vendors 25,30 or even 50 percent of what the consumer is looking to pay for whatever services they want. Thumbtack doesn't want to reimburse or credit back to the vendors for people that say that they hired someone outside of Thumbtack. Better than 90% of the people that use Thumbtack do not provide contact information. Vendors can use the Thumbtack interface, but no phone numbers, business name or anything else other than a personal name is generally provided. The requests are usually very very generic and do not provide adequate information to provide pricing for the service they say they want. As such, you cannot provide a quote or need additional information from someone that you do not have contact information for. Thumbtack is also appearing to appeal to the bottom feeders of both vendor and consumer as of late. Who, as a professional, can or would provide services at a rate that would require subsidy from some other source of income? The expectation of most of the consumers that utilize Thumbtack is to find bottom of the pricing scale vendors.

Consumers wouldn't want to utilize a part time doctor or attorney, but Thumbtack allows non-professionals to buy "introductions". While the free market is a great thing, the whole premise of Thumbtack as an introduction service for vendors and consumers is fraught with issues for both sides. Vendors spend money for "introductions" that are likely never going to amount to work and consumers have no way of knowing that the vendor is really a professional. It's very easy to have a great web presence and do crap work. What's to say that what you see online is actually work or testimonials that relate to the vendor?

Bottom line: Vendor and consumer beware!

Date of experience: May 13, 2016
Florida
1 review
0 helpful votes
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Loise Sizemore
May 14, 2016

We were looking for a Pre-Algebra tutor andit is very hard to find a good one, We found Mrs. Louise Sizemore and it has been a great experience for my Daughter. She is very professional and flexible and has a lot of patience; My daughter really likes her and always says positive things about her tutorial class, she makes the lessons fun and the most important she found ways to explain difficult issues in a clear and simple way, We made a great choice. She is very talented as well and we will use her tutorial services again! We highly recommend her professional services. Edna R.

Date of experience: May 12, 2016

From the business

Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, people can effortlessly care for their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. The company’s investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others.


thumbtack.com
Founded in 2009
San Francisco, CA, United States