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Thumbtack Reviews Summary
Thumbtack has a rating of 1.8 stars from 1,534 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Thumbtack most frequently mention customer service, credit card and phone number. Thumbtack ranks 98th among Local Reviews sites.
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In February of 2015, I started the process of obtaining a Change of Use permit... I thought it would be an easy process but I had no idea how challenging it would be dealing with Building and Safety and the bureaucracy I would have to go through, or the different departments I would be shifted to or the constant fees I would have to pay only to be denied in the end because of the lack of parking spaces. I was frustrated, aggravated and totally worn down, leaving in tears after my last visit... I was almost ready to give up... Instead, I decided to hire a professional to help me obtain the permit... I came across Thumtack and explained my project, within minutes I was contacted by building designer, Reza Nasr. From the beginning of our conversation, he seemed knowledgeable, professional and genuinely empathetic about my situation. He explained the process and encouraged me not to give up... This made me feel comfortable and confident that he was the person that could help me... From the time I handed him all the paperwork, blueprints and information I had accumulated over the past year, he took the reins. He came out to our property, re-did our blueprints, booked appointments with planners, dealt with Building and Safety on my behalf, all while and keeping me informed in each step of the process Finally, after 3 months, he did what I had been trying to do for over year... And now with my permit in hand, I couldn't be happier! I will use Reza in all my future projects and refer him to anyone that needs a trustworthy, professional, knowledgeable building designer that can get the job done!
D. Dixon, Administrator
Ella's Foundation
Los Angeles, CA
So happy with the service we got from this company. They did everything they were paid to do and did a great job. Easy to deal with. Yes I would recommend them.
My patio furniture was completely worn out after ten year. Jacks Custom interior restored it and it looks better than it did 10 years ago. Excellent Job
We've worked with Jeff Young from Renew Crew for several years. He uses biodegradable wash and turned our gray-looking fence into a looking like new fence. Neighbors were impressed. He's very professional. He also re-stained our deck and has kept it looking nice over the years.
Sam And Toni of S & T Home Improvement did a great job painting our rental house
They were flexible with hours and did a nice job sanding and patching cracks and holes. They painted walls, ceilings, doors, baseboards and door trim. They were priced very reasonably and cleaned up the mess.
Yes I need to cancel my account the 4 choices available to describe my business is causing an influx of undesirable quote requests. I want to shut it down. I have asked to add my field to the list but they could not promise me that it would change.
I had some large trees topped and trimmed that havent ever been trimmed in 23 years. They did a great job, cleaned up the mess and was very timely and easy to work with. Would recommend to anyone!
I tried the first time to get gardening service and this vendor called and responded and promised to come onsite at, and guess what they didn't show up. What kind of service is this and there is no rating or review for the vendor on the site, waste of time and garbage. Will not use again. Horrible business model.
I used Thumbtack.com to find a hardwood floor refinisher.
I located a 11 times 5 star reviewed company called DLS flooring on Thumbtacks website. Thumbtack says theyve been background checked and vetted, licensed and insured. I found DLS Flooring at 110 East 177th street apt -1-F Bronx, NY ******* *******727.
I paid $1000 out of $1500 to Albert Ramos to refinish hardwood floors.
DLS Flooring came and destroyed my hardwood floors. The damage he caused will cost $6870 to repair, because he buffed away the wood stain of the wood, and it needs to be resanded and stained.
In text exchanges, Albert Ramos of DLS says hes not insured. I could not locate a license in NYC Dept. of Consumer Affairs. Thumbtack represented this company as background checked, and claimed 5 star rating 11 times.
The company wont refund the money paid, or pay for damages.
Thumbtack. Coms business model does not work and your audience need to know about it to protect themselves in the future.
See pictures at thumbtackreview.weebly.com
Hired them to do deep cleaning, I wish I could post pictures to show you how terrible they did, I barely heard the water run. Would NEVER use them or refer them to anyone.
The concept is brilliant and the website looks great, but in reality- they do not check the background, licenses and qualifications of the service providers. Some people present themselves as professionals, do shoddy work, cause damage, rip off and disappear. They don't even check if the business really exists. Thumbtack takes no responsibility for that. They also have a class action law suit waiver. I would stay away from that website, better check reviews on real business on Yelp.
I was very very satisfied with " Inner sanctum Movers" They got the job done in a timely manner, The grew were very respectfully, I thought I would need Two Storages, but was told, to hold out, they would make it work and They came through that was a Tremendous Saving for me! Planning on calling INNERSANCTUM MOVERS... In the near future once I move into my New Home. GREAT Service!
I contacted Thumbtack when I was looking for someone to power wash my house etc.
I was contact by four or five companies.I went with Elite Property Services Group, Gary Harvey. I found Mr.Harvey to be an outstanding individual and their work was outstanding.
I would not hesitate to contact them again and would high recommend them.
I hired Harris Grounds Management from Thumbtack. Ryan Frawley is so full of BS. He has not finished the deck job, taken down all the fence around my pool and left the job. He was "overwhelmed", had a tree fall on his truck, broke two ribs, has mononucleosis, had a crew quit on him, and on on - He does not answer phone calls, responds with a text of excuses. I am suing him in court. We have been forced to put up snow fence around our pool for safety until another fencing company can fit us into their schedule. We have been unable to entertain or use our backyard because of this company's ineptitude! Thumbtack needs to remove this company don't sent anymore unsuspecting people to him.
He did an excellent job on the remodeling of my bathroom everything was to my liking and I was completed satisfied. I would definitely recommend this company to my family friends.
Thumbtack sucks I was running a great honest low income DJ business until they suspended my account for my age although everything I handle for my age is proper and legal.
I was in search of someone to repair my desk top computer. I used Thumbtack to assist me in locating that someone. Thumbtack referred me to Jun Kim, who did an excellent job. He repaired my computer in a reasonable amount of time at a very reasonable price. Alma
I highly recommend Masons Plumbing. I needed to have my water heater replaced, they came out within a few hours, were very reasonable and fair. Will and Wes were very professional and personable and did great work. I will absolutely call them for future plumbing needs!
Grateful Plumber was prompt, knowledgeable and very reasonable. I would absolutely recommend it.
Hired his company to paint, flooring installation and miscellaneous repairs. Did sub-standard work and never finished after he was paid. He promised at least 6 times to come back to finish, but never showed up. Seems like a nice guy, but can't be trusted to do what he says he will do.
From the business
Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, people can effortlessly care for their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. The company’s investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members