ThumbtackReviews 1,534

So far we are a little uneasy with this site. We have had a few quotes out and some no shows to the job. Recently we have had a new quote come in and well the gc's license number is non existent with the state. I thought we were protected by this site and people are screened? Another thing is the gc wanted $35k up front. How legit is this site and are we truly protected? Aside from possibly being scammed we don't know who we are letting into our home if they are not being screened. Thank you.

I am a professional caterer. I started my business recently. I had no idea how to get jobs and I 'd seen the Thumbtack commercial in Facebook. I signed in and finished my profile with tons of pictures I bought credits many times and got hired only once because I had to put the price down of my service ridiculously just in order to get hired and have a review.
After that never again. I had many people asking me questions and sent pictures and estimates over and over and the clients just don; t follow up or they just changed their minds,,, The clients don't care because we are the ones who pay to get jobs. And that is not fair. How do we know these clients are for real and they are not just fooling around? The clients get five estimates for services and they have the luxury to choose from these five service providers. But we get nothing. THUMBTACK A RIP OFF.

We used a business In Spring Lake MI called Pure Renewal for an interior painter. The people he referred us to did a horrible job. We contacted Pure Renewal in Spring Lake and he said he would take care of the problem, he hasn't and has not returned messages. My husband will have to spend more money and a lot of time trying to repair and finish the job and they have our money. Please stay away from Pure Renewal in Spring Lake, MI.

I requested some movers in the southern Indiana area through Thumbtack and very quickly got a response from Tim Taylor with SaveMoneyMoving.com. His prices were better than anyone else's in the area and he was willing to be flexible in working with us since the closing date on our home kept changing. He never charged us any fees for having to reschedule. This team of movers is located in Louisville, Kentucky and services the surrounding areas. Tim and 2 other movers arrived on time and within 3 hours had completely unloaded our 2 full PODS, put together all furniture, and even set it all up for us where we wanted it. The only thing we had left to do was unpack our boxes! They only took one short 5 minute break in between unloading the first and second POD. Their work and manner was extremely professional. They were kind, considerate and very careful with our items. Hands down they were the best movers we've ever worked with and we've moved a lot!

I have a painting business in Adairsville Ga. I have been on Thumbtack for several months, HOW STUPID AM I? Your lucky to get 1 job a month. I get several request a day and respond to almost every one. The way it works is when you get a request it costs you to reply and in my line of work you need to look at the job on order to give a proper quote and when the customer views your quote you loose your money, I might have one person a month actually respond with an address or phone #. They are 3 men who own this company in San Francisco and they don't have a phone # to reach them. I wish the BBB would investigate them because I fell they are sending out fake requests or they are viewing them their self or just flat out making the requests up. I know whoever is doing this is getting rich just off myself alone. If anyone wants to call me about this, feel free to do so, *******714.

In many ways, Thumbtack is like taking your money to the casino. They give you just enough hope to keep throwing money down with anticipation that your next bet is a win. I gave myself a test budget of $100 and have found that either the users on Thumbtack are just casual shoppers trying to gather a "price range" for the services they are loosely considering or Thumbtack is sending false leads. You see, with Thumbtack you purchase credits upfront. Each job bid varies from 3-6 credits (at least it does for wedding planning services) to send over a quote. Most are 5 to 6 credits with credit purchase prices changing as you need them. For example a starter pack of 30 credits was $30, then 6 credits was $10, then 1 credit was $1.66. Once you've bid, and the quote is viewed, the money is gone. Out of $100 I've sent about 17 quotes. Of those 17 Thumbtack claims 15 were viewed, 2 went to my website, 1 physical contacted me as a result of my bid and 0 hires. The lead that I had was really only looking to validate whether her planning process was on the right track and didn't even have planning in her budget at all! Thumbtack takes your money up front, provides instant gratification with slightly room temperature leads and takes your money even if all five bidders (that's the max) go un hired.