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Thumbtack has a rating of 1.8 stars from 1,535 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Thumbtack most frequently mention customer service, credit card and phone number. Thumbtack ranks 98th among Local Reviews sites.
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Mike Kops, who is a Personal Trainer I found on your website is outstanding. I was looking for several things in the selection process. First, I needed to find someone that could not only get me in shape but deal with a long term injury that I have had. Second, I needed someone that I could trust in developing a program that would help me meet my goals and third, a good personality. Working out is hard but if you can do it with someone that has a good sense of humor, it helps take the edge off. I would recommend Mike Kops to anyone who wants to get back in shape or is currently working out but wants to achieve a higher of fitness.
Hired P & P Painting (Victor Pina) to do painting of exterior trim on my home. He did such a good job, I hired him to paint a commercial steel building. Wow, what an awesome job - both projects. Would hire him again, should another project come up. I did not have him do any interior painting but he does that as well. Great job and very reasonable price for the project.
I hired 2 pro from this website and I had a horrible experience with each; the first ruined my apartment carpet and burn my bedroom carpet and the second insulted me in a private message and didn't do what we agreed to although we have been settled all in the same conversation! When tried to contact customer support, they didn't get back to me for 4 workings days and until I contacted them again. After that, They replied to my email with typical sentences to calm any customer not one his whole carpet ruined! After a thread of emails, they asked me if I want to move forward with the dispute for carpet and they will see. I really lost a lot of money just because I trust them. They didn't save my back with the pro they are dealing with and there is no guarantee for the service you take from them. It took 2 months with back and forth and a lot of humiliation and lies claims from an unprofessional pro with nothing in return. They told me they will not do anything else for me (they already did nothing) and I have to deal with pro by myself!
Arrived on time. His work was exceptional. His prices were more than fair. Went out of his way to help with a personal project. He is highly professional. I would recommend him to anyone. I wouldn't consider calling anyone else for plumbing problems.
Bobbie O. Beck
Thumbtack has proven to me after initially paying 39.00 for a handful of quote credits only to get one booking.
I started to see a pattern with the profiles well/ I think something fishy is going on and Im going to monitor it.
Recently since I had not taken up to quoting on all of the incessant amount of requests for quotes that I began to realize I saw repeat names. And since I had not paid money for more credits all of a sudden this past week I got like 9 or ten "Free quotes" for services.
Something is very fishy with this so Im going to monitor its patterns some more!
Im on to you thumbtack!
The main issue with thumbtack, is that for vendors - it's a price game. Whoever gives the lowest price, wins the bet. Thumbtack does not ask people to even prove that they are professionals, therefore puts both, the consumer and provider, at risk. I am a professional photographer and I had a potential client ask if I will match a quote from thumbtack (6 hours coverage, 2 photographers for $250), which is absolutely crazy. Then she was upset because 2 "professionals" from thumbtack shot her wedding with their PHONES. Thumbtack is not a service that helps you find professionals, it's the same thing as looking for someone to do the job on Craigslist. No licenses, no contracts, no background checks - just a price bidding war with a bunch hobbyists.
WE HAD MAJOR WOODCRAFT COME IN AND PUT UP NEW FENCING (OVER 600 FEET) AND TRASH ENCLOSURES. THE FIRST THING THAT IMPRESSED US WAS HE WAS HERE WHEN HE SAID HE WOULD BE AND DID NOT LEAVE THE JOB UNTIL IT WAS FINISHED. THE CRAFTSMANSHIP WAS OLD SCHOOL AND VERY IMPRESSIVE. WE STRONGLY RECOMMEND AND WOULD REHIRE. THANKS NICK AND THANKS THUMBTACK!
Robbie Turner of Turner solutions was very professional and very honest. He was on time. I would recommend to anyone who need Electrical work. He fixed two outside sensors, put fan in bathroom, fixed fan in front room, changed 5 plugs, and fixed light in dinning room. He and his assistant were awesome. Would hire them again.
Darlene vest
I needed a plumber immediately for a serious leak in my bathtub. I contacted Thumbtack and received a call from Bruce of Rooter Guy Plumbing, Inc. I told Bruce the problem. He quoted me a price and amazingly the cost was not increased when he saw the job. Bruce was courteous and professional and I will definitely be using his service again.
I initially signed up for the service, as a professional and had NO luck. That was BEFORE the price increase. Then, when I needed a moving company and a plumber, I turned to Thumbtack in hopes of finding a reasonably priced, local professional to hire for these services. As a consumer, I was disappointed in the responses I got, they were WAY overpriced. As a provider, with 5 star reviews and a longstanding history of excellent services, I wasted time and money on Thumbtack for finding new clients, I have never gotten a single response from the quotes I have sent. I am pretty convinced that there is something shady about this company and I don't think that my quotes are even being sent. I won't use Thumbtack again, because there is no way to even track or confirm that the quotes are being sent/received and that doesn't make sense. Food me once, shame on you... fool me twice, shame on me!
They make you pay for credits per customer looking at your quote, even if the customer doesn't hire any professional from the site. This means people can simply be price shopping or even be another professional scouting rates of other professionals and this costs your money. This site never generated a dime of business for me. Then, they refused to refund my money when I did not agree with how they were doing business.
I started working with thumbtack a year ago at the biggining when the bids were cheap I was getting work after the bids went up the work dropped as well. Every quotes I submitted the clients always changed there mind getting it done by a friend or family members. How is that fare to us that the clients as the free dome to change there mind but we don't have the free dome to get our money back. I have had people posting reviews on my page that I have never spoken to or met how is that possible. At angies list the client pay for the pro. Which makes it more likely to be real. Thumbstack isnt good for the pro time to let them go.
Thank goodness theres VIP CATERING... I USED THEM FOR MY SONS PART AND THEY DELIVERED. I WAS HAPPY WITH THE SERVICE, FOOD AND CONSIDERATION THAT WAS GIVEN TO ME AND THE FAMILY GATHERING. VIP WAS ALWAYS CONCERNED ABOUT OUR FEELINGS AND SATISFACTION WITH THERE SERVICE. THE FOOD WAS GREAT AND VERY TASTEFUL. THEY VIP WERE ON TIME AND TOOK CARE F US... I WOULD RECOMEND THEM TO ANY CATERING NEEDS. IM SURE WE WILL USE THEM AGAIN... THANKS VIP JOB WELL DONE!
Last month, I couldn't decide on anything when it came to my house. I was desperate for an Interior Designer
I found Athena Ezell through Thumbtack, and WOW!
Everything looked fabulouse, new color pallet, reused furniture that looked brand new!
I couldn't have been more pleased!
I reccommend A. E. Designs, and Thumbtack to anyone!
SHAME ON ALL OF YOU AT THUMBTACK FOR CONTINUING TO SUPPORT A DECEPTIVE "HANDYMAN" TAKING ADVANTAGE OF A SIGHT IMPAIRED HANDICAPPED DISABLED MAN" YOU HAVE NO SHAME.
I PAID HIM NOT ONLY FOR THE WORK, BUT 40 DOLLARS FOR HIS CHILDREN TO REMAIN IN CHILDCARE LONGER, AND ADDED TAX TO THE BILL HE GAVE ME FOR SUPPLIES THA THE FORGOT. NO ACT OF HONESTY OR KINDNESS GOES UNPUNISHED FOREVER APPARENTLY. AND THE STAFF AT THUMBTACK HIDES WITH HIM FROM ETHICS & RESOLUTION.
I AM SIGHT IMPAIRED AND HE KNEW IT - HE SAID I APPROVED A BACKSPLASH WALL I NEVER APPROVED - AND THEN HE LIED AND SAID I DID. THE LEFT AND THE CENTER MATCH - THE CENTER AND THE RIGHT DO NOT MATCH - STAND BEHIND YOUR WORK!
SHAME ON BOTH HIM & THUMBTACK.
Since I've been connected with Thumbtack for several months, I must say the "batting average" is rather disappointing. Maybe 10 to 15% of those I subut bids to respond and in one case, for instance, although she stated she wanted to reschedule after a last minute cancellation, didn't respond to my text message so as to reschedule. I've cut my rates to be more competitive, have six positive reviews and a very attractive website. So my intention is to henceforth ignore more of the offerings they pitch to me for quote submissions. And being in this business for 42 years, I'm not slashing my rates out of a desperate need to get more clients.
Last month having putting patches on our tile roof for years, I finally decided to replace it. I found Guardian Exteriors on thumbtack.com. They were professional from the start. After the free estimate, Mr. Cole and his crew removed my old roof and replaced it with a new 30 yr. Roof. Professional and fair are 2 words that come to mind when describing this company. I would recommend Guardian Exteriors to anyone. L. M. Mesquite, Tx
Larry has done many jobs for me. He has built me a porch, electrical work. Plumbing, lawn care etc. Larry is very dependable and trustworthy. I will use him again when the need arises. M. Morris
Had a surprise party on September 17,2016 and found him on thumbtack. JP THE DJ. Was remarkable. He was fun, funny, blend rite in with the family. I would hire him each and every event my family has... don't forget the music was great and LOUD LIKE WE LIKE IT! THANKS JP
Michael Rodriguez owner of Trailside Handyman and Remodeling is the real Deal great work fair price. But most importantly honest values of years long forgotten. He is punctual and meticulous. His work shows he cares. So do your self a favor and hire him you won't regret it. I certainly didn't.
Answer: Thumbtack does not generate fake requests. When our professionals come to Thumbtack to meet new customers, we know how important it is to receive requests that can help them expand their clientele. We have a lot of customers that come to Thumbtack and hire professionals to help them complete their personal projects. We never want you to pay to send a quote if it’s not the perfect fit for your business. This is why you can view the details of each request before you send a quote and introduce yourself to the customer. James - I’m so sorry that the concerns you’ve brought to our attention haven’t been responded to in an appropriate amount of time, this is never our intention. It's important to us to obsess about answering our customers and professionals questions and concerns within a timely manner. We are a real company that can always be improving. You can read more about our company in reputable sources such as Forbes and the New York Times. If anyone has specific concerns about certain requests you’re receiving, we’d be happy to review them and see how we can help. Feel free to give us a call at (800) 343-1710, we have an amazing support team that is just waiting to talk to you.
Answer: Hi Kay, I’d be happy to answer your questions. When we initially started Thumbtack in 2009, we tried multiple business models. This included a commission based model, but there were some concerns. When professionals didn’t pay for each quote they sent out, there was nothing to stop pros from quoting as much as possible, regardless of if they were the right fit for the job. Paying for each quote encourages better quality quotes and creates a much better experience for customers. Like you mentioned, it’s important for us to get customers to try our site and continue to hire professionals. In the end, pros are paying to promote and advertise themselves to customers that are already actively looking for that particular service. S. G has an amazing point, and Thumbtack is a great introduction site. There’s a lot of potential to expand your clientele, but sometimes it takes some tweaking to your profile and quotes to increase your response rate. The goal is to create a connection through your profile and quote message, and we’re here to help you do this. It’s kind of like sending the customer a virtual portfolio of your experience, achievements, and reviews. I do want to clarify that Thumbtack does not create fake requests, and it goes against everything we value as a company. While Thumbtack may not be the perfect fit for every business, we strongly believe that we can help connect businesses with new customers and foster growth. If you’d like to give us a call at (800) 343-1710, we’d love to give you more personalized help or answer any other concerns you may have.
Answer: We love to see that you’re interested in joining Thumbtack, Grace! Your party planning business sounds like it will be a blast. When it comes to having a license, it's up to each professional to determine what licenses are necessary and follow their local, state and federal laws. I recommend checking with your state to see if a business license is needed for your service. Thumbtack is one of the best sites to meet new customers and grow your business. Robert S. Gave a really good explanation of how we work. You can sign up and receive requests for free, and you only pay us when you send the customer a quote. Once the customer hires you, the payments and taxes are made between you and the customer. This is a great way to connect with the customer and build an extensive referral network. We wish you the best of luck with growing your business. Have an amazing day!
Answer: The reason you had a lull in leads we because thumbtack had a manual action penalty levied against them. If you are not sure what that is you should google search it. The letter you received from Thumbtack regarding this was (as usual) not fully truthful. The letter does not detail the slimy tactics thumbtack used ti enhance google rankings in organic search returns. Do yourself a favor and search this phrase "thumbtack manual action penalty"
Answer: With our recent changes, you're only charged when a customer responds to your quote with interest in working with you. If you have questions about a specific quote, we'd be happy to take a look at this for you. Just send us a message on Facebook with your email address and the customer's name.
Answer: We want to make sure you get the most out of our site and see a return on the investment you've made with us. Please give us a call at (800) 948-2034 when you have time so we can go over your concerns with us.
Answer: We like that you're expanding your options, Rebecca. Thumbtack is a local services marketplace that connects customers with the right professionals for anything they need done. A lot of pros have met new customers off our site and you can too. You can see more information about how we work here: https://www.thumbtack.com/pros/how-thumbtack-works. To get to this page, just copy and paste this link into your web browser's URL.
Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, people can effortlessly care for their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. The company’s investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others.

