ThumbtackReviews 1,535

Just started using thumbtack about a week ago! This site does not even have a call center that you can call in and ask questions they talk to you via text only and chatting on Internet, extremely unprofessional! Can't get my questions answered never got a job hadmore than 10 job quotes in less than a week. The credits jumped from two credits to 14 credit I've spent around 40.00 bucks for nothing... it's extremely frustrating to deal with your business through texting this company at this time I would not recommend some te it's extremely frustrating to deal with your business through texting this company at this time I would not recommend Thumbtack

From Mike to his installation team, Radon Mitigation Services by GMD Construction, Inc out of Lisbon, MD are the best in the business. They are passionate, diligent, professional, and true subject matter experts around the dangers of Radon Gas. I strongly recommend this team... and please have your home tested for Radon Gas... 21,000 people die a year from Radon Gas... shocking.

Do not trust thumbtack! Again do not trust the people who put there company on thumbtack. Steve Wood reported to thumbtack that SK Design was a company ran by a con artist Kennth Keever. Steve Wood was taken for $3000. 00 by Keever. Steve reported the con artist to thumbtack on sept 1,2016. Thumbtack refused to let Steve Wood know what action was taken against Ken Keever, some so called privacy laws. In less than 2 weeks, ken Keever has another company on thumbtack called American design. I get caught up in his con for $11,550.00 on Sept 16,2016. I contacted thumbtack to complain about Ken Keever and what do I get. Another story about how they will take care of it and I have no right to know what action was being taken! Thats because thumbtack is in on it with these con artist. Here's a link to a KENS5 news report on Ken Keever and how he has scammed more people out of money ranging from $3000 to $40,000.00 and again thumbtack does not care. When I complain about how there not vetting these so called qualified professionals there putting us in contact with! All I can get out of thumbtack is we are taking care of it, yeah by getting kick back from the scams!

http://www.kens5.com/news/investigations/eyewitness-wants-to-know/id-like-to-get-my-3k-back-says-customer-after-contracting-job/*******

I tried to explain that I was a disabled veteran and was trying to remodel my bathroom, because of the physical disability I received serving my country. Thumbtack could careless and does not support veterans. They basically said its my fault and my disabilities are my problem. Wow, I feel so good after sacrificing my body for my country. I have also posted a waring to all service members and veterans on veteran boards and blogs, that thumbtacks professionals are not to be trusted, due to improper vetting of the so called qualified professionals..

I have been a member of thumbtack for over a year now. I have bid on a lot of jobs that I did not get. But, and this is a big but, the ones that I did get paid for all that I did not plus led to referrals. Thumbtack is the only lead service that I have tried that truly works. Thank you Thumbtack. You get the leads and it is up to us at business owners to decide which ones to bid on and how to convert them into paying clients. I am still a loyal thumbtack client and have told others about you. It is a win, win for me and my new clients!

Alana McCurdy aka Wilma H Jackson (Double A Cleaning of Brewton AL) a supposed Thumbtack Pro, quoted me a price for the repair of windows on a house.

Based on the quote given she asked for and received 50% down, she received the payment and I have not talked to or seen her again.

Now my house has 6 windows, or holes in the wall with not windows that allow me to secure the house. (See attached photos)

Thumbtack then told me they will NOT honor their Pro with their $1M property protection because no damage was done to the property, really. I'm missing 6 windows in my house.

Additionally, the Thumbtack pro was out on bond for drug charges when they used the site to respond to my project.

http://www.atmorenews.com/2016/05/11/ecso-arrests-10-drug-sweep-runs-across-county/

"Wilma Alana Jackson, 40, Brewton, arrested May 5, charged with drug paraphernalia, unlawful possession of controlled substance x 2 (meth and hydrocodone), possession marijuana 2nd; Jackson released $5,000 bond."

http://www.northescambia.com/2016/05/10-arrested-during-undercover-alabama-drug-sweep

Thumbtack does not do a continual check of screening pro's for licenses and pending arrests. Checks every 3,6, or 12 months would help to keep track of situations like this in the future.

A consumer, Teresa, used thumbtack to hire me for wedding photography. Teresa the consumer, did not contact me to tell me she wanted to hire me. Therefore, her date was still available. I did not send Teresa a contract nor did she pay me a deposit because there was no communication about her hiring me. Teresa called me 2 weeks before the wedding and sadly I had already booked a wedding for her date. Teresa left a nasty one-star review about me. Thumbtack would not do anything about this. Teresa even said that Thumbtack was at fault.

My Mom is 80 and has lived in 2 homes during this time. This move on 10-27-16 was not her choice, but a real blessing as it released her from a variety of stressors. Me, I was stressed and concerned about everything - my Mom, the move, the movers and the list goes on ---She's my Mom! So, I reached Johnny On The Move Inc. through Thumbtack and what a wonderful group of people they were. Mrs. Jackie set everything up, she was professional, kind, thorough and assuring. On moving day, Antonio plus 1 was nothing short of extraordinary! Antonio plus 1 was kind, respectful, prompt and efficient. My Mom and I were pleased with the expert services and how reasonabl fees were assessed. Johnny On The Move Inc. is genuine and they really do care about people.
Happy to spread this word about Johnny!
Brenda

Thumbtack is a cost-ineffective time drain. On Craigslist I have over 100% new client contact rate and an nearly 100% hire rate. For every Craigslist add I post, I get more than one new client. With Thumbtack, I have a zero percent hire rate. It makes no sense. With Craigslist, people can see my work, shop my packages, know the prices and call me if they want to hire me. With Thumbtack, I have to spend much of my day reading requests, submitting quotes, and spending money for people who don't even know if they want to hire me yet. That's ridiculous. I have work to do.
I know what you're going to say. "But you can save templates!" Templates are useless in a creative and infinitely variable business like mine. They can sometimes get me close, but I need to be able to converse with a client to make them a quote. And Thumbtack makes me pay to even let a potential client know I exist. It is a poor system full of poor processes.

I hired All American lawn maintenance for some yard work that I needed done right away on a rental property. The owner came to look at it for an estimate and ended up doing the job right then for a great price. Also, after that I hired two of his guys to do a paint job on the same house and they started right away, again for a great price. I would hire them again with no questions asked. They show on time and do a super job.

Those who claim they "hire" you are given only a very short time to review and many of those I dealt with (tax preparation issues) come in for a free consultation and never really hire you at all. No money is paid to the pro! Especially when I tell them that there is nothing they can do about their IRS tax problem except make arrangements to pay it. I then get a bad review. For not charging them and for telling them the truth. Review process is one sided and if people don't pay you when truly hiring you there is no way to let the community know they did not pay you. I would not waste my money with this company!