ThumbtackReviews 1,535

I was looking for a handyman. I have several rentals and needed one or 2 handymen to take care of my properties. When you go in and type what you want you do get responses but I think are automatic. I think the people that go on thumbtack can't get any other work. It's obvious that they don't vet the people which would help out a great deal. I actually met up with one contractor and he seemed ok but when I called his references they said he doesn't complete his work. Also, the first time I tried to call/text him, his phone was disconnected.

I'll never use them again.

Hi all,

My husband and I used this website to accumulate some more customers for our Construction business. We had some disappointments with the constructors that we used, therefore, some customers had to wait longer than they should. Thumbtack, without contacting us or warning us, decided to give them refund that they supposedly deserve, and without saying anything or asking us- what happened - just took the money out of the account that we used to pay for credits on the website. BE CAUTIOS AND DO NOT USE THIS WEBSITE. THEY WILL SCREW YOU OVER WITHOUT ANY WARNING OR A CHANCE FOR US TO FIX IT.

These folk present them selves as generating customers. I was charged $26 for one quote. The customer chose another provider. I've spend nearly$100 and I have one customer that has not paid me yet. I am doing better on Craigslist.

I spoke with customer service and all they could do was blame me. I get better value with the local paper, craigslist and word of mouth.

There are just a lot of "shoppers" who click off all the providers of service look at the quotes, Many never ask additional questions.

I cant say enough good things about this company. The cost was reasonable and the job was done swiftly as promised. They did a totally professional job, working long hours to complete my project. When finished they cleaned up after themselves and left me with a beautiful backyard. Since moving to GA 4 years ago, I have struggled to find honest, professional workers for my many projects so finding Victors Landscapes and Tree Service has been an absolute blessing. Could not be happier with the job they have done and look forward to our next project!

Joanie Keough Photography provides creative and professional shots! Joanie Keough not only made us feel comfortable during the Photography session, she offered expert guidance and direction while capturing amazing images of my husband and I. She selected a beautiful location for our pictures and orchestrated a series of candid poses that depicted our love story perfectly! I highly recommend Joanie Keough Photography and am overjoyed with the high-quality, digital images she provided. Joanie Keough is an extremely talented photographer, whose artistic eye is matched by her professionalism.

I WAS a thumbtack pro for the last 2 years, I have spent thousands of dollars on leads and had over 20 different businesses join to them as well. I have over 160 positive reviews and only one review that was not 5 stars and even that one called thumbtack to tell them that it was a mistake, they were informed that it could not be taken down and that I would be shut down because of it. Now thumbtack has completely shut me down without even contacting me first. After talking to one of the phone reps I was told nothing can be done to reactivate it. I had my attorney look through all the thumbtack rules and guidelines and it does state that they can shut you down ONLY with probable cause in a written explanation. Well I never received one. That is a very very unprofessional way to run any company. I will stop at nothing to contact as many business that I know to make sure they give no more money to these scammers.

I am a Thumbtack professional and I've been using it to get jobs for about 8 months. All in all its been a break even endeavor. As a professional, I have to pay to bid on Thumbtack jobs. They also did a background check of some kind on me. It has generated new leads for me. I think that's great. Thumbtack does work to an extent. I think I'll stick with it for now.
That being said, it is also not a miracle. Some professionals aren't very professional. I've found the same difficulties with bidding on jobs through Thumbtack that are found through any other method of bidding on jobs. Potential clients are often "kicking tires." It can be frustrating to bid on jobs and not recieve a response because it costs money to bid. This is the case with any business. I was lucky in that the cost of bidding on jobs has made it a break even endeavor. All of my reviews are 5 star reviews. That is great. I do appreciate the service, I just found it to be frustrating to not recieve responses or indications of being not hired. More often than not I bid on a job and the client views the bid and does not respond. That means I just lost the money (credits) it costs to bid. Thankfully if the client doesn't view the bid then I get my money back.
I'm still in my first year of using Thumbtack, so I expect that in time I'll be able to advance beyond the break even stage. For now I view it more as advertising and marketing than a surefire way to get work.
My advice to other pros: It's a good way to build business and get you name/business out there, but it's not a magic pill.

BEWARE my experience with a Thumbtack referral has been a total nightmare. The "professional" they referred cost me $620. In losses commuting multiple illegal actions. He appears to be unstable and possibly dangerous. None of the claims made by their "professionals" in their profiles are verified by Thumbtack. Their definition of a "professional" to Thumbtack is anyone who wil pay their fees, no questions asked. When costumer service reps. Are contacted they have no authority to do anything other than offering patronizing empathy and offer to mediate between victim's and their victimizing "professional". No one will respond to my questions. No one at the company deputies my accusations or attempts to defend their clients obvious indisputable illegal actions. The " professional " stole my money and refuses to reimburse me. Considering their " professional " claimed to be a LLC and a trained mechanical engineer on his Thumbtack profile it was a surprise to learn he lives in a camping trailer at a local county park campground. The California secretary of state has no listing of the claimed LLC in their database. I'm certain this "professional" doesn't have the money to refund and may be violent if angered. I had a reasonable expectation that "hire with confidence" as Thumbtack promotes would be more than promotional empty lies.

I very much needed my gutters cleaned, especially on my aluminum patio cover. To my benefit Thumbtack came up in my search on line. Three people contacted me within an hour. The first to call was from George Barrett. He came the same morning, did a fantastic job, left nothing for me to pick up or throw away. He even had answers and suggestions for me to fix another problem I had. Don't believe I've ever had a better experience with calling and getting a repair professional, which he certainly was. Kathleen Tritschler