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Thumbtack has a rating of 1.8 stars from 1,534 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Thumbtack most frequently mention customer service, credit card and phone number. Thumbtack ranks 98th among Local Reviews sites.
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First you have to pay and then find out that the info is fake. Don't waste your time with this site.
As a professional we have a moving company and all leads are fake leads from people In order to place a quote you need to by credits.
Not one lead worked out and I am pretty sure the leads Thumbtack was sending were fake.
Don't waste your money.
Thumbtack is the worst.
I took a chance like most contractors. I bought $20 in credits, since most requested quotes are only 3 or 4 dollars. I actually sold my first one! I thought "this is going to be great" Not so fast my friend! I have used almost all of the rest of my credits and have not sold 1! I only had 1 other that requested a quote for gutters and guards. Of course, the customer wants you to just go by, take a look and leave a quote in the mailbox! So, not only a waste of money, but a huge waste of my time. I will not be buying any more credits. I'm done
I hired Long Bay Lawn Service to cut in new beds and buy and plant two trees for me. He was always on time and very professional. He did a beautiful job with the front and back of my house (which had no landscaping at all). Actually, while he was working in my front yard, two people stopped to get his card. Wonderful to work, with and I would highly recommend his service.
Don't waste your time with this site if your a professional. I own a house Painting company and was bombarded with fake leads fron people looking for work don on their homes. In order to place a quote you need to by credits. Not one lead worked out and I am pretty sure the leads Thumbtack was sending were fake. Don't waste your money buying "credits". I'd recommend sticking with basics to promote your company. Site signs, and good old fashioned word of mouth. If your any good, people will call. Thumbtack is the worst.
I'm new to AZ and AARP couldn't do an out of state income tax return, so I googled the top 10 tax preparers and THUMBTACK came up. I selected one of two in this area and was completed thrilled with David's experience, honest demeanor, knowledge and ability to offer me options regarding my return. The price was so reasonable ($100 less than the other 'corporate office') and I will return to him for as long as I live in the Oro Valley. His office is in a building next to the Fire Station.
P
I contacted thumbtack and received a very quick reply from Leo Kirk he arrived in a timely matter and was very helpful.
Thank you Leo
The website looks good, the idea isn't bad, but the execution? Whoever came up with it should be executed. Those of us who are in business get to spend money to send out quotes. $1.67 per credit - I thought that meant $1.67 per quote - fair enough, even $3 might be okay, but NO I've seen listings asking for 8, 10, 12 and even 14 credits just to send a number to a client (that's $23.38). Really?
Why would anyone spend $23 to send a blind quote to someone whom they don't know anything about? Thumbtack is a joke. 168 one-star reviews isn't a good thing, considering that employees and the owner and their family usually post a lot of the good reviews.
I tried to unsubscribe and it went to a page that said "welcome back" Seriously! Couldn't make this stuff up. I emailed them to no reply of course.
STAY AWAY, STAY FAR AWAY
Still haven't received any money back from Natalie Pyles for non existent personal training sessions. She wrote me an email asking where she could refund my money in two payments, (6 weeks ago), still nothing. So... I repeat, STAY AWAY FROM NATALIE PYLES. She also works out of Fitness Elements. You will regret it.
We had two sessions With Anna with our puppy. He had taught our puppy to sit, Stay comma come when her name is called. I would recommend her to anybody who wants a professional dog obedience trainer.
When I saw my son do his first professional show I was sweating like bullets, afraid for him and kept thinking myself, "Would if they don't laugh?" what I say to him if his performance bombed.
All of sudden the MC introduces my son Woodi Bruce on stage. He gets a well received reception. And then like magic, he makes his little friend Tony Francisco come alive. He was hilarious, he had impeccable timing, he made the audience believe that Tony was a real person. At that point, I was very proud of my son. I knew he was truly an artist at his craft.
Geraldine Woodford
Very very proud of Woodi Bruce
I am a licensed contractor. And I was with TT for over a year. I have had many customers tell me their horror stories about other contractors recommended by TT who were not licensed and did a horrible job. I submitted suggestions after suggestions recommending they clean up their list of non licensed contractors with no results. One week I decided to take a vacation. I put our account on hold for a week. When I got back TT turned off our account and told us it was due to not getting our back ground checked. We have been with TT over a year and did or back ground check when we first signed up, not to mentin I am a California licensed contractor already back ground checked by the state and Feds. I did the back ground check again and they still have my account closed. Try to reach them by phone and they got rid of the numbers to talk with them. You can only send in emails. What a joke. A year of paying their high fees and this is were you end up. Lots of children who think they are god. Thank goodness there are other companies out there.
One of the first things Joe said to me "I don't require any money until the project is finished". That sold me on hiring him for our living room renovation. His workers are so trustworthy and nice. We actually had some fun while they renovated our living room. They sheetrocked, painted, and put in my new hardwood floor and the price was very reasonable. They came on time every day and will stay until the project is completed. In fact, I won't hire anyone else I just need to call Joe for future handyman jobs around my home.
This is a fake site. I waisted money on this site and now I can't remove it. I responded to so many people and never got one job. Save your time and money.
Melissa does really nice color and styles. She has a great personality and you will love what she can do with your hair.
Dom Manasi was highly recommended to me and after 5 lessons, I can say without hesitation, I am very lucky to be studying with such an extraordinary musician and guitar player. When Dom said he could teach me to read music in a few months I was not convinced, as anyone with dyslexia, such as myself, would be. 5 years of lessons, as a kid, gave me a life long appreciation for playing along with few illusions about my very limited musicianship. In Doms case his musicianship and creativity are so inspiring as to be contagious. I am seeing, after a short time, significant progress in my playing ability and understanding of concepts that for years I thought were far beyond me. So instead of being intimidated by Doms vast knowledge and talent I just feel grateful to have found a committed teacher who cares about imparting his knowledge, experience and enthusiasm to his students. That enthusiasm fuels my commitment and who knows what I will be able to accomplish over the next year, in which time I will post another review.
Our experience with CBE general contractors was excellent. Rick came to our home to view the pre project, game us some added ideas and options which we used! His
Expertice and Pete's was exceptional. The remodel included tiling the master bedroom and bathroom total remodel. Everything went according to plan and was finished at the projected time. My husband broke his ankle before the job was completed so we had to add and few things like more grab bars--for handicapped. They installed them immediately. Even brought his scooter for my husband to use. I would not hesitate to rehire them for future projects nor would I hesitate to refer them to our friends. Our special THANK YOU to CBE for their courtesies and a job well done. I am very proud of our bathroom now and LOVE the shower!
The Gumps
Wow was Tyler ever a godsend, got his company Temecula Drain Surgeon off of Thumbtack. Needed him to clear out a couple of outside drains before the recent big rains. He gave me a very fair fixed price and even though the job ended up being a lot more labor intensive then I thought and took more then one visit, he just kept coming back till he got it right. Once he was here from 4:30pm until almost midnight the night before our 1st big rain and even there was more to do, he got me through that one. He was courteous, professional and above all he knew what he was doing with over 20 years experience and he had the right equipment to do it with and a get it done whatever it takes, attitude. Even though by the time he was finished, he did not ever even bring up addl. Charges and I was more then happy to pay him more and probably not enough. Anything you need for plumbing, give Tyler a call, you won't regret it and I can't give him a higher recommendation!
I would like to refer the services of Sharif Stephenson.
He is an awesome instructor, pushing us to reach our goaland very committed.
I´m impressed!
M. J. Housekeeping did an excellent job of scrubbing our workplace until every area was fresh and clean. Julian is a pleasure to work with.
I would highly recommend Joe Austin with Anytime Restoration to do any home projects or remodeling. He is dependable, reliable & very competitive with his bids. His work is impeccable. Thanks Joe!
Sincerely, Cindy S.
Answer: Thumbtack does not generate fake requests. When our professionals come to Thumbtack to meet new customers, we know how important it is to receive requests that can help them expand their clientele. We have a lot of customers that come to Thumbtack and hire professionals to help them complete their personal projects. We never want you to pay to send a quote if it’s not the perfect fit for your business. This is why you can view the details of each request before you send a quote and introduce yourself to the customer. James - I’m so sorry that the concerns you’ve brought to our attention haven’t been responded to in an appropriate amount of time, this is never our intention. It's important to us to obsess about answering our customers and professionals questions and concerns within a timely manner. We are a real company that can always be improving. You can read more about our company in reputable sources such as Forbes and the New York Times. If anyone has specific concerns about certain requests you’re receiving, we’d be happy to review them and see how we can help. Feel free to give us a call at (800) 343-1710, we have an amazing support team that is just waiting to talk to you.
Answer: Hi Kay, I’d be happy to answer your questions. When we initially started Thumbtack in 2009, we tried multiple business models. This included a commission based model, but there were some concerns. When professionals didn’t pay for each quote they sent out, there was nothing to stop pros from quoting as much as possible, regardless of if they were the right fit for the job. Paying for each quote encourages better quality quotes and creates a much better experience for customers. Like you mentioned, it’s important for us to get customers to try our site and continue to hire professionals. In the end, pros are paying to promote and advertise themselves to customers that are already actively looking for that particular service. S. G has an amazing point, and Thumbtack is a great introduction site. There’s a lot of potential to expand your clientele, but sometimes it takes some tweaking to your profile and quotes to increase your response rate. The goal is to create a connection through your profile and quote message, and we’re here to help you do this. It’s kind of like sending the customer a virtual portfolio of your experience, achievements, and reviews. I do want to clarify that Thumbtack does not create fake requests, and it goes against everything we value as a company. While Thumbtack may not be the perfect fit for every business, we strongly believe that we can help connect businesses with new customers and foster growth. If you’d like to give us a call at (800) 343-1710, we’d love to give you more personalized help or answer any other concerns you may have.
Answer: We love to see that you’re interested in joining Thumbtack, Grace! Your party planning business sounds like it will be a blast. When it comes to having a license, it's up to each professional to determine what licenses are necessary and follow their local, state and federal laws. I recommend checking with your state to see if a business license is needed for your service. Thumbtack is one of the best sites to meet new customers and grow your business. Robert S. Gave a really good explanation of how we work. You can sign up and receive requests for free, and you only pay us when you send the customer a quote. Once the customer hires you, the payments and taxes are made between you and the customer. This is a great way to connect with the customer and build an extensive referral network. We wish you the best of luck with growing your business. Have an amazing day!
Answer: The reason you had a lull in leads we because thumbtack had a manual action penalty levied against them. If you are not sure what that is you should google search it. The letter you received from Thumbtack regarding this was (as usual) not fully truthful. The letter does not detail the slimy tactics thumbtack used ti enhance google rankings in organic search returns. Do yourself a favor and search this phrase "thumbtack manual action penalty"
Answer: With our recent changes, you're only charged when a customer responds to your quote with interest in working with you. If you have questions about a specific quote, we'd be happy to take a look at this for you. Just send us a message on Facebook with your email address and the customer's name.
Answer: We want to make sure you get the most out of our site and see a return on the investment you've made with us. Please give us a call at (800) 948-2034 when you have time so we can go over your concerns with us.
Answer: We like that you're expanding your options, Rebecca. Thumbtack is a local services marketplace that connects customers with the right professionals for anything they need done. A lot of pros have met new customers off our site and you can too. You can see more information about how we work here: https://www.thumbtack.com/pros/how-thumbtack-works. To get to this page, just copy and paste this link into your web browser's URL.
Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, people can effortlessly care for their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. The company’s investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others.
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