ThumbtackReviews 1,535

I petitioned to have people come remove trees, another for electrical work and another for lawn and flower bed work.

Here is the culmination of what transpired...

1. First contractor was 2x the price of who I hired on the outside to do tree work. I hired my own at 1/2 the price.

2. Second contractor was to come and do an estimate. He sent a sub contractor out who rolled my lawn when I was not home and left a bill in my he mailbox. When I called the contractor I was told that he was to come out and estimate it. He wrecked my lawn to the tune of over $2k. I called thumbtack and was told that their "1 million dollar guarantee did not cover lawns." What a crock of $#*!!
The police were called, a report was filed and the two contractors are not allowed within 1000 feet of my property.

3. Contractor came out to give me an estimate to repair a fence and fix the yard work that the previous contractor $#*!ed up. This contractor asked me for 50% up front to whom I said "not gonna happen, I give you my money and you skip." I signed the contract on March 31st and it's one excuse after another and as of today it's still not completed." In the words of our president..."YOUR FIRED!"

2 police reports are now on file for scams... run away RUN FARRRRR AWAY FROM THIS COMPANY!

While I have hired a few pros from Thumbtack that did a great job, they are not truthful in saying that all of their pros are licensed and insured. I actually had a cabinet refinisher that I interviewed tell me that he had neither. It was a waste of my time and his. The pro that I hired does have a license and insurance, however I am going into the third week of having my cabinets painted in a mid-sized kitchen which I feel is way too long for someone who is supposed to be a professional. I could have done it myself in that amount of time. It may not have been as good of a job (I can't even tell yet how good this job is going to turn out) but it would be done. My point is, be very careful when hiring someone on Thumbtack, ask a lot of questions and get a timeline in the contract. It seems that any pro can be on there and claim that they can do the job.

I used Thumbtack.com to find a mover, that turned out to be a company from hell (Toda Moving & Storage in Atlanta, GA - DO NOT do business with this mover). I subsequently wrote a candid review about the company... and Thumbtack.com DEACTIVATED my account! They claimed it was deactivated for "unprofessional behavior"... whatever that means. I hired a shady, inefficient company through your website and I can't even post a review about my AWFUL experience!?!? Their leads are substandard and unqualified businesses, they allow those businesses to post their own FAKE REVIEWS... but they censor and deactivate customer accounts that leave legitimate correspondence! I'm considering a negligence lawsuit as we speak... but in the meantime, stay away from Thumbtack.com!

I have been using Thumbtack as a professional (licensed nutritionist) and this morning they raised the price AGAIN to bid on a lead. This is very frustrating when it costs $6+ dollars to be one of 4 other bids, thus making Thumbtack $30 for every potential job. I would recommend only use Thumbtack if you are serious about getting a job done, because if you view any or all quotes, that professional is out of money, even if you never end up getting the job done. I am unsure at this time if I will continue to use Thumbtack.

I found the site via Google due to an home A/C issue I found I had when I got home from work at 6pm. I went through their questionnaire stating I wanted a service call "now" and was of course told I would be contacted with contact information and estimates. Knowing there would be no way to give an accurate estimate on such a repair without going through diagnostics on my A/C unit personally I became very curious as to what response I would get. I immediately began getting bombarded with text messages (stupid me for agreeing to text notifications) then emails from potential A/C repair companies in my area. When you open the email you get an introductory statement from that company and usually someone's name that either owns the company or works for it. You will have a button that you click on to "review quote & reply". I received the same basic answer on all 7 or 8 of the companies that were suggested. A quote for anywhere from free to $49 for a service call then an estimated "best time for them" to contact or do the service call. Every one of them suggested the same "tomorrow at 9:00:9: 30; 10:00 etc" which due to my need wasn't helpful at all. It's the next day now. I received another suggested repair company late morning with the same "cookie-cutter" response. I'm guessing that it would be up to me to pick one of these people or have them all come out for an estimate. For what it's worth, none of the responses were a personal response, they were all automated. 18 hours later and still no personal contact or even an attempt at personal contact from any of the companies I received an auto-response from. As an fyi, I went back to Google to search for myself after I realized the lack of content from this website, I had an A/C company there within the hour. A/C fixed, a couple extra bucks for the evening call, and the wife is happy. That means I'm happy.

The leads are NOT qualified leads at all. Anyone can fill out a quote request and have you waste your time and money sending a quote. This site just takes your money like it's going out of style!
I even get the impression that they have people filling out quote requests and engage you in a conversation just to keep you interested. That's the impression I get based on my experience. The very first day I signed up I had 2 people respond to my quote only to tell me later that they hired someone else. After the first day I got no responses at all and I know that I gave excellent prices and I have some good reviews.
I feel TOTALLY ripped off!

If you're a Pro - save your money. They will take it. They're motto is to provide you with leads. You pay for credits - I paid $40.00. However, if you don't get any qualified leads your basically out of luck.

For a week, I was only able to bid on 3 projects. Nothing cam from it and in the coming days, I didn't get ANY projects requests. So tell me, with 33 credits and nothing to bid on, how is this fair? How is this a return on investment?

This is a really bad company. Save your money.

Being a professional on Thumbtack is very difficult. You are totally at liberty of reviews which gives customers control to dictate how you do business regardless of your legal rights you have running your business. There should be a process that if you reimburse a company or show evidence of resolution the review should be removed if documentation can be submitted. I was extorted by a customer as well. Still stuck with a bad review.

My business had a horrible experience with a customer trying to extort us for a small amount of money. Upon that customer following through with his threats we called Thumbtack to try and get a review removed. The woman I spoke to prior, Priscilla, had told me she didn't have a manager available for 24 hours. When she realized I wasn't going to hang up her manager suddenly became available. I had to wait 45 minutes to speak to JEFF, the "Manager" at the Thumbtack Support Center. Upon speaking to him he tried to offer me many chastising resolutions (including just "giving the customer what they want so they are happy"). I told him that I didn't feel as thought they were following through with their business standards listed on their website. It details how they do not tolerate reviews for the sake of extortion. After telling him that I did exactly as they did and offered many different resolutions for our customer he told me that he was as "High as it goes in this business" and that he wasn't going to help me any further. I could not have been more dissatisfied with the low level of customer service and unprofessionalism exhibited by this company. Needless to say I will be taking MY business elsewhere.

-Emily, MME

We paid over $2000 for a 6ft fence and paid additional for lattice to match a previously put up portion of fence. During some light wind the lattice all fell apart and when asked to come out and stand by their 3 year warranty the owner cussed at both my husband and I and refused to come out. These are her words below.
AS I STATED HE WAS NOT INJURED BUT HE DID GET BIT REGARDLESS ITS THE PRINCIPLE! YOU MAY KNOW NOTHING ABOUT THAT PRINCIPLES
NO ONES CRYING IM SICK OF $#*!ING TALKING TO A BRICK WALL.
THE FENCE WAS PUT UP CORRECTLY
Right Harassing cause I can keep playing along but don't think you want that so it's better you stop while your ahead what the $#*! the point in talking about something that I said NO too.