ThumbtackReviews 1,535

I am a professional mover. A lot of people told me to try thumbtack to get jobs close to home. I set it up, paid for credits and starting bidding on jobs. My mistake. I went through the first set of credits, received one job. Paid $99.00 for 50 more credits received another job. The 2 jobs I did no where paid for the credits and the blind bidding really stinks. One bid was a studio apartment move. The first load I did for the guy was a studio apartment. The second load he had was two storage areas in the basement of the apartment building. Another full load. I lost money in both bids due to not being able to ask questions before I bid the job. There are a lot of reviewing quotes, meaning the site is making millions off of good hard working people. I am deleting this site from my phone and will never use it again. This site sucks.

My wife and I run a mobile photo booth for weddings and other events in our area. We thought this would be a good way to get our name out beyond regular advertising which we do. A ton of leads have come in but nothing has ever come through! PLUS, I put in our description before I send the quote that "please contact us via phone or email to discuss any details personally".
It would save "credits, right? Why can't we just pay for the lead and then deal with the people directly? Something tells me this whole thing is a scam

Revising my previously negative review, after speaking with someone on staff who actually listened to my concerns. I found that it was just the work of a shady professional in the area, not the company. I still don't like how easy it is for people to scam the system with no consequences (or at least none yet). I have loved all the customers I have met on there, but I will be much more careful about who I quote to in the future.

We hired T&S Tiling through Thumbtack, who said he has 15 years experience remodeling bathroom. He pretty much butchered our bathroom, took our downpayment of 2,000$, and did not finish it. Our bathroom has been unusable for a month now and we are now waiting for a verified/recommended bathroom remodeler (not through thumbtack!) to put us in his schedule. We have reached out to thumbtack because they have "guaranteed PRO" but have still not heard anything back from them. This is a joke. Anybody with 15 yrs or even a decent "tile installer" would not have done such a bad job as this T&S Tiling company (Leon) did. He is pretty much a scammer and I'm surprised Thumbtack has not done anything. We have sent them pictures of the work and screen shots of communication with T&S Tiling as well as a copy of our "contract" where he said it will be done PROFESSIONALLY and within a week. https://diy.stackexchange.com/questions/*******/what-do-you-think-of-this-recent-unfinished-bathroom-tiling-work
This "professional" from thumbtack also damaged our toilet.
https://diy.stackexchange.com/questions/*******/is-grout-in-the-toilet-a-plumbing-clog-concern.

So thumbtack go me again. After feeling like they had fake requests for an entire year unfortunately I signed up for Pro. This was actually worse in this case every time a client responded it was with the same generated question what's included in your price? I must have paid for at least 10 responses to the same question from different clients what's included in your price? The pro platform allows clients to choose services that are pre priced by the pro. So the question doesn't event make sense... it includes the options you selected! I have requested my account be canceled so no ongoing charges may occur. They immediately agreed to close it but have not offered a refund. Someone will get them... i am sure of it!

I receive several bartending quote request per day and I've bid on manybut received no response from the requestor and have been charge by Thumbtack for each quote on top of that. Is this a freaking scam? Are these real people requesting quotes or does this site have a bunch of little 'thumbtack-bots' dispatching bogus requests so they can take your money? First off, 99.9% of the request are submitted during the day (between normal business hours). Hmm... sounds like behind-the-scenes 'thumbtack-bots' to me. Secondly, 90% of the bartending requests are from the same town and the request look almost exactly the same (ex. From Clark, NJ. Private residence. Birthday Party. No special services requested.) Geez... I started to wonder to myself, "Is Clark NJ party central? Why are so many people in Clark needing bartenders". And finally, I find it incredibly hard to believe that no one... and I mean NO ONE responds to my quotes. Not event to say, thank you, but no thank you! Rude or scam? I'll go with "scam". #deletingaccounttoday

I posted a project for flooring installation on Thumbtack and received several quotes. I talked with John from PDS flooring and trim molding and he as well gave me a quote. I agreed to hire them and the day of the labor was scheduled on 5-24-17. His crew showed up punctually at the time I was told. The men moved all the furniture, took up the carpeting and disposed of it and did a fantastic job with the installation. Their price was reasonable and an exceptional value for all that they performed. I would hire them again without hesitation and highly recommend their services to anyone inquiring regarding an installation. All involved were very professional. Good luck and thanks again to PDS flooring.

My company uses Thumbtack frequently to find handymen for jobs in our area and they've been pretty good up until today. My coworker is typically the one who posts the jobs but last night I posted one and this morning, I realized I inputted the wrong zip code for job location. I updated that information and no more than 5 minutes later I tried to view my account and it said it was disabled. I contacted Thumbtack and this was their response: "we have found links between your account and other accounts that was removed from Thumbtack. Please understand that the decision to remove your account from our platform is final, and cannot be circumvented through the creation of connected accounts." I asked for clarification because I'd never created an account before last night and this was their response: "Since we found links on your account that is not in line with how Thumbtack is intended to be used, and for those reasons we won't be able to reinstate the account. We can't provide any more information due to our privacy policy."

What does that even mean? How can you ban my account but not give any clarification? Such a shame. I'll never recommend them to anyone ever again.

We use several lead generation services and decided to give Thumbtack a try. We received tons of leads for services we didn't even provide. We checked to make sure we hadn't accidentally clicked on something we shouldn't have, but that was not the case. One of the categories we did select resulted in leads we couldn't bid on because the category consisted of 2 services. The problem was, in our state, a company cannot provide both the testing and the remediation. We contacted Thumbtack support and they weren't aware of this and said they would escalate our concern and see if they could separate out those 2 services. We just finally got tired of leads that still had absolutely nothing to do with the services we actually provide and deactivated our account. If you are looking for lead generation services go with Home Advisor. We receive plenty of good leads from them. Don't use Angie's List either. They are terrible. They promise leads and we received zero leads from them.

In the beginning of this year, I really loved using this site for getting my company so much business. The past two months have been the most horrible experience for me. I have noticed an increase in customer scams, faulty accounts and freudulant activity. Tonight I have witnessed someone request two wedding planning requests along with a graduation party Planning request. I didn't realize it was the same person, so I bided on two of these request. Soon after I realized it was for the same person. But for some reason this person was getting married twice this year and throwing herself a graduation party. Absolute scam and fraudulent account. So I reported it. After twenty minutes on the phone, I soon realized thumbtack support was not going to close that account and save us pros our valuable time and money. Instead we are wasting our money on fake accounts. This has happened so many times in the past two months. I have spent more money the past two months on this account and haven't gotten as much work. The only thing I have gotten is scam accounts. I can seat here all night and write a book on every scam account I have dealt with, within the past two months. But it's not about that. It's about the fact that thumbtack support isn't doing their job wth filtering out the freudlant accounts. They aren't holding up to their end with quality customer service. Thank you Jessie T with thumbtack support for showing me that you guys are absolutely fine with these freudulent accounts. With you justifying these accounts and not refunding us for the ones that are scams, has shown me that I should bring my business elsewhere. And save my money from Thumbtack scams.

Yours truly with Carismas