ThumbtackReviews 1,535

I'm also a Pro on Thumbtack been with them going on six years. When I first started pricing was reasonable. They would sell you a pack of credits and show how many you need to send a estimate. Credits 1.67 each. Then they went on and change from credits to dollars they would even show you how many you need. Estimate 12 credits = 20.04. They don't do that any more. When they change to what their doing know, I called to get a ball park pricing. The person I spoke with could not give me a figure. He said it all depends on the job size. Makes no since. And still no figure. I sent a estimate that use to be 20.04 I just checked my payment 75.00 dollars. That is F**K UP Talk about Price Gouging Thumbtack is getting away with it.

As a pro, this is the absolute worst lead company on the market! It hasn't happened yet but I'm sure this is borderline illegal! And sooner or later someone is going to make a class action lawsuit against this company and as a pro I'm glad that I will be a part of it! They're taking money out of my account for several months now they cannot explain to me why the money being taken out, I feel like most of the customers they have on their website or fake or generated by some tags to steal money from their Pros! As a licensed contractor I would like to say from me and the rest of the license contractors on Thumbtack website f**k you Thumbtack!

The prices have jumped twice in about the last 2 years, and now there is not even a set price for specific leads!

The wait time for phone support has also increased. It used to be under a minute. Now it can be 5-10 minutes.

My worst complain about Thumbtack.com in the 7 yrs I have used their service is that they charge the customer NOTHING! All the expense, and risk, is borne by the vendor. Why? Just charge the customer a small amount ($2-$5). You don't respect something you don't pay for.

I would highly recommend putting money elsewhere - either advertisement or improving tools you already have instead of giving thumbtack money. It cost me $30 to simply have someone ask me a question. I look at the insights to see that this customer spoke with SEVEN people to get some more "info" from other businesses. Which means that they made a couple hundred dollars off this one customer looking for business.

Thumbtack has lost me and a few others to their terrible platform. There are other companies (bark.com) that do the same thing for less money. Either way, I'll be spending money on advertisements and word-of-mouth to get my business out there.

Each time I complain about them, they reverse my complaint against me instead. They twist the story so they look good and THEIR CUSTOMER looks bad. What the hell is up with these people that they cannot take responsibility and apologize for what they do wrong? They are the worst bunch of jerks I have ever known. EVERYTHING (OUR WORKS) they offer, they set their pricing FOR US so we need to TAKE THEIR pricing regardless. They are the worst rip-off I have ever seen. They call all of us "beginners" but everyone has been working more than 10 years and this Thumbtack is MISSING their own intelligence. This year is my 9th complaint and they have NEVER resolved a single problem. They only twist it against the customer, again and again and again...

I'm recently a pro on this website... after reading all other reviews, this is exactly what I was going thru until I realized NOT to keep giving them hard earned money. They control most of the leads. I'll pass on about 5 leads just to see what's going on and they'll put 5 requests right back into my account. Don't get me wrong, some of these are legit. Although most of them are controlled to generate more money for thumbtack. I paid on Monday my weekly balance, only to get charge a day later for so called customers who are not real and "responding". Really on the verge of getting my business off the ground and every dollar counts. So when you try to explain that most of these guys dosent even have intention on hiring ANYONE... So it's not just me I'm complaining about, they only respond so that the pro can get charged. I'm learning now that this can be a total rip off...

Look closely at the "leads" -- the names are ridiculous, 99% of the leads are people who don't have facebook or LinkedIn profiles. Coincidence? If an executive named "Simon Z from Maui" is looking to hire a photographer via Thumbtack, don't you think chances are pretty good that "Simon Z" would have a profile SOMEWHERE on the internet? 99% of the names given as the "first names" of the "leads" are so off-the-wall that you think it would be easy to find them on the internet -- nope. And, if you do find one on LinkedIn, it's a "person" with no picture, no information, and no contacts! I can't tell you how many "fake" leads I have come across! On top of that, when I started comparing what the descriptions were for what they needed -- they were all very similar (all very vague).

DON'T put your business on Thumbtack unless you have hundreds of dollars to blow every week. If you already have your business on there, copy and save your profile (so you have it) and copy and save all your positive reviews (so you have them) -- just in case they go out of business before you had a chance to do that!

They should have the potential customers pay $10 (and reduce the fees for the pros). If a customer is SERIOUS about finding an awesome professional to help with his/her project, they won't mind paying $10 to find that contact! In addition, they should make the customer provide a legitimate phone number and email address.

It just makes no sense to pay $20-$70 per POTENTIAL lead with no guarantee of ever being able to have a conversation with the client! With their new business model, all they were doing was simply charging my credit card over and over and I never got any new clients or the opportunity to talk with potential client! Prior to that -- when I was picking and choosing the projects I wanted to respond to --and was paying to send them quotes, I was getting a new client every day! A few weeks ago I responded to about 50 projects -- just to see what responses I would get via their new model! I got lame questions like "Can I call you?" (and, of course, never got a call but got charged on my credit card $20 for that question!) or I was asked a question that was answered in my profile (and got charged for that question).

I am done with them. Their business model will NOT sustain itself if they have no pros (like me) no longer on board.

Thumbtack has changed its platform and it is a total rip off to the Pro environment. They charge $40-$70 for leads that customers dont follow up on reply. Why should I pay $43 for a customer who is shopping around to ask me what is the next step for me to reply and never hear back from the customer, when that customer never had plans on or intent on hiring someone from the beginning? Maybe you should start charging the customer a percentage instead of price gauging us!