ThumbtackReviews 1,535

I am a working DJ in the Denver market, DJMatau.com. This is my story...

http://prntscr.com/lhwrqp
http://prntscr.com/lhws0n
Wow, just wow. I received the top screenshot from Thumbtack. You can clearly see in the top blue line
"Congrats, no need to quote!
Jenna O. Has already selected you from a list of pros. Reply to seal the deal."
You can clearly see a $2600 price point.
The second screen shot shows in the line messages
"We are fun! Pick us!"
When I reached out to this client it told me I was going to be charged almost $45. Fortunately, I had hit my weekly budget, but I did not know at the time.
So, I reached out to the client. I wrote up a nice intro full of congratulations regarding her engagement and thanking her for her interest. I stated that I would need a little more info before I could draw up a contract.
Her response was,
"I have never heard of a DJ that costs more than $650. Thanks but that is just way out of our budget"
I was frustrated and I wrote back.
"Thanks, I just paid $45 for the privilege for this exchange. Next time you ask for an interaction know that the DJ is being charged. "
She then wrote back I didn't ask you to contact me. You reached out to me. We went back and forth a little more, but we remained polite. She then posted a 1 star review to my page and cut and pasted snippets of our conversation creating a narrative that was not the truth.
I contacted Thumbtack and asked for the only 1 star review I have ever received in 2.5 years to be removed. I showed them the evidence of our conversation and demonstrated with facts that what this client wrote was untruthful. Thumbtack refused to remove the review because it was about how the client "feel" regardless of the truth.
The other issue is that the client didn't understand she reached out to me. The messages I received from Thumbtack would indicate that I have a person who has been looking at my page. They are aware of the price you can see on the screenshot above. If I reply at this time it's a turn key deal. The truth is anything but that.
In the end, after spending nearly 5 hours dealing with customer service, I was forced delete my account.

MY HUSBAND AND I NEEDED TO HAVE A SOFA AND A LOVE SEAT MOVED FROM MY GARGARE TO MY LIVING ROOM WHICH IS ON THE SECOND FLOOR.THE WAY THE APARTMENT IS SET UP ITS VERY LITTLE WIGGLE ROOM FOR MANOVERING BIG FURNITURE. ALL THE HELP WE HAD ENLISTED FAILED SO WE DECIDED TO GIVE THUMBTACK A TRY AFTER READING SEVERAL REVIEWS. MARCUS REACHED OUT AND ADVISED HE WOULD BE MORE THAN HAPPY TO ASSIST. MARCUS IS THE MAN IF HE CANT DO IT NOBODY CAN, HIM AND HIS CREW ARRIVED ON TIME, THEY WERE SO NICE AND KIND AND PROFESSIONAL. THEY WERE ABLE TO MOVE BOTH PEICES WITHOUT ONE SCRATCH ON MY WALLS. IM VERY VERY PLEASE WITH HIS SERVICES WE WOULD RECOMMAND HIM TO ANYONE, HE'S YOUR GUY! OH NOT TO MENTION THEY FINISHED THE JOB IN NO TIME...

THANK YOU
MR & MRS RODGERS

Well let me tell my story with thumbtack, I had been using them for about a year and half, had great reviews, I can honestly say I've never encountered a problem with any of my clients prior to Ms Nancy, I was trying to help her out by letting her pay when she sold her flip house, which she never planned on paying in the first place, I hired an attorney and we are legal battles now, in the meantime I try signing into thumbtack and none of passwords worked, nor did my wife's, so I finally get in touch with thumbtack and they refuse to talk to me about anything, just tell me someone called and made a report against me, they refused to listen to my side, said they couldn't discuss anything with me... the end! They have yet to do so! This lady made a false complaint with the ms board of contractors against my dad, whom she has never met, she made a lot of false allegations against me and my fathers company who's never had a complaint made our whole entire life, and has been in business for 40+ years! She has ran this scam before I came along, prior contractors have had to sue her to get their money! I think it was very unprofessional the way they handled my situation, and I have a lot more work with home advisor, and they have treated me and my dad fairly, I feel they are more professional and know how to handle situations like this versus Thumbtack who would never listened, or let me tell my side of the story! I feel they have discriminated against me from the beginning, she hasn't paid them a dime, I did ever week!

I would give them zero stars if that was an option! My issue worked out, but no thanks at all to Thumbtack. They front like they will help a consumer, but really they have no power over a "Pro" to work out financial or contractual issues. They make money recommending people and are not accountable in any way. I was having a problem with a "Pro" who I found through Thumbtack. I read his reviews and they were great except one that said he never got back to them after they tried to contact him. It happens! I hired him using a signed contract and gave him a deposit. This was followed by five times that he said he was coming the next day and then never showed up. He ignored calls and most texts, except to let us know when he would be "fake" showing up again. I was already actively pursuing civil and criminal action, but decided to turn to Thumbtack for advice and assistance. I used the online chat feature because I like to have an exact transcript of the conversation. The agent took all the details and explained that this dispute would be escalated to the Thumbtack Solution Center. The agent also said that I would get a call from them - I did not - and that they would email me a copy of the transcript of our chat - they did not. I knew enough to copy the chat and was able to paste it into a blank word document. When this "Pro" got the complaint he finally showed up and did the job. Two days after the job he contacted me to ask why I made a complaint and if I was unhappy with the work. I knew he had received the complaint days before. I explained to him that I filed that to help protect myself and make a trail of evidence for court, but now I would withdraw the dispute, A few days later I received an email from Thumbtack. I asked them to get the pro to do the job or refund my deposit, HERE IS THERE BIG HELP FROM THE SOLUTION CENTER: "We have an update on your dispute in the Thumbtack Solution Center. It looks like ***** didn’t accept or counter your suggested solution by the deadline. We know this is
Disappointing, so someone from the Marketplace Trust and Safety team will reach out to you within two business days. In the meantime, we suggest looking into the resources available in your area to hold ***** responsible." So basically they said we tried to reach him and he ignored us. Good luck@. I will never use them again! And BTW they did not get back to me!

You’ll hear from us soon.

Marketplace Trust and Safety Team

Wow, where to start. They kncreased their prices immensely and then realized it sucked so only started charging for clients who hire you. They randomly changed their charges and enddd up sending me an almost $20 bill for a client who responded to a quote. Are you kidding me? I never ended up even working with the client as they were looking for someone different. Now they won't refund. Scam, scam, scam. Stay far away. They need to go out of business.

I've been with Thumbtack since 2011. I helped build this company.
They helped me build my business. I am the Kansas City Dog Whisperer. I
Have been a Thumbtack Pro for several years. I have been hired nearly
200 times. That is over now. At one time it worked well for me. Buy 2
Credits... make a bid. If I got the job great. If not, no great loss. It
Was worth $2.37 to get my name in front of someone. Not any more. Now
It may cost me $100 or more to get one $300 job. That won't work. The
Requests began drying up right around March or April 2018. I made
Adjustments and tried to continue but it ain't working for me anymore.
They are more interested in ripping off pros now than helping them build
And maintain a business. I would never recommend them to a small
Startup now. I refuse to pay for contacts for 'looky loos' that are just
Shopping and wasting my time and money. I'm
Keeping my profile up but I have added a paragraph asking potential
Clients to contact me directly and stating I will no longer respond to
Requests for bids if they contact me through Thumbtack as Thumbtack will
Charge me whether I'm hired or not and that I can no longer afford
Their fees. Basically Thumbtack has tanked my business to a large
Extent. Luckily I have built a great reputation and have over 130
Verified 5-star reviews online and no negative ones. So my run with
Thumbtack is over. Thumbtack... you have some filthy money grubbing
Scumbags running your company now! I wish I could tell you what I really
Think of you! Thanks for nothing.
UPDATE! After reading more reviews of Thumbtack I now think they have stolen several hundred dollars from me by posing as potential clients so they could solicit a response from me and charge my credit card. The only way to prevent this theft was to delete my Thumbtack profile permanently.

I am very upset. I filed a complaint about TT's possible violations of consumer protection laws and price act. The deactivated my account and recently charged me for leads. These leads were actively being worked and again PAID FOR.
No one is helping the pros. Attorneys won't take the case, the AGs office does absolutely NOTHING to research these various violations and takes TT's response a true. All they do is ask for a response and refuses to address the real issue of not notifying clients of the price change and new setup until it is too late. No will help fight for our rights. You just get screwed all the way around.

They give you fake leads. Their number of daily leads is WAY TOO HIGH. They also advertise $3-$5 leads and then charge you $40. All of sudden you owe them $100 and you don't even have any of the clients information.
THIS COMAPNY HAS BECOME A SCAM. MANY OF THE LEADS ARE FAKE. THEIR NUMBERS ARE TOO HIGH AND THEY DON'T HAVE TO ACCOUNT FOR ANY OF THEM. Meaning, they don't even give you an email address or phone number to verify that the person is real.

Tylor, from Wild Hawk Landscaping did a fantastic job putting down new sod after we killed our original lawn by over watering. Tylor, was always on time and completed the job in just a couple of days. After the sod was down Tylor would call or come by to check to see how the grass was doing. We know have a beautiful front and back yard. I would highly recommend Tylor and his Landscaping company WildHawk Landscaping to any one who needs any landscaping job done.

Mary Stimmel was excellent, not only did she do a great job on my resume, but she went the extra mile. My computer was acting up, I asked her if she would send my resume because I had a deadline and she did. I felt comfortable with her and she was patient kind trustworthy and always professional. I would recommend her in a heart beat, she's the best I ever had, and I have more work and wouldn't trust anyone else but Mary Stimmel. Believe me, you won't go anywhere once you experience working with Mary.