ThumbtackReviews 1,534

I wanted to leave an honest review about a business they promote: "Divine Dynasty K9" in Temple TX, But I have to be invited by the business and of course they will not do that, since they did a bad job. So, all you see on Thumbtack are praises from people who are happy or know the business owner. Basically the reviews are useless. I fell for a company on their site: "Divine Dynasty K9" in Temple and was horrible disappointed and lost a lot of money.

They stopped showing me the prices of how much it would cost to send a quote in my categories. When you get a customer thats interested they dont show you how much you have to pay to accept the lead until after. That is a scam i paid 22 dollars for my most recent matched quote. I had a customer message me on thumbtack that i did a job for 2 weeks before and they were trying to charge me for a new lead. Thank god i recognized the name and messaged the person outside of thumbtack.

I hired two different furniture assemblers and both times they lied that they were coming out to assemble some furniture for me and then someone else showed up who had no experience assembling furniture. The person who lies and says they are coming out thinks he can make more money if he pays someone else $7 an hour under the table and does not do the work himself. So they hire people who have no idea how to assemble furniture. The guy who showed up wasted 5 hours of my time, could not assemble the furniture, destroyed my new metal bed and then it was hard to get him out of my house. I had to have the original guy come out in the evening and assemble the furniture. He had been drinking and had to bring his young son with him, could not afford a babysitter and his son was commenting about how often his father gets drunk. In the other case the one guy showed up with another guy, told me the other guy will assemble the furniture and that he is the boss and runs many businesses. The guy he left with me had no background in assembling furniture. What they find out is the people they send out to replace them end up costing them more money than if they simply did the job themselves. And, you have no idea who is actually going to show up.

Thumbtack only will send leads to Unqualified contractors that are beginners in business.
Thumbtack will put contractors on a Black list if you have any legal history that is no worse than an unpaid parking ticket. Even if you have been black listed from Thumbtack, that means any member or relation of family or friends will be black listed also.
You may get lucky getting connected to hire a good contractor from Thumbtack however, Thumbtack did not do the work, The contractor did. Please leave your positive reviews for the contractor on Google and Not Thumbtacks website. If you cross Thumbtack, They will delete your profile and any reviews that you may have gotten.
Thumbtack has a God complex and they think that they have the right to play God as judge and jury to control the public decision making process.My daughter started her business with Thumbtack and some how they found out about our blood relationship and closed her account without warning or explanation. I had nothing to do with her business.
I am a Home inspector and she was a home improvement contractor. They are a Communists group that uses their own standard of ethics and purity that is impossible for any normal human to compete with. Thumbtack is a discrimination company that has their own standards of perfection that can not be maintained by anyone.
Home adviser has now adopted this business practice now as well so stay away from them also.

They started this new thing called promote and you have the option to accept or decline what is the point if you still have to pay if you decline the customer and never responded. If Thumbtack waves that one customer Infront of 4 professionals so to speak then Thumbtack walks away with $80 + and that customer doesn't respond I am out of my money. I want someone to start a Class Action suit against Thumbtack they are a rip off and I truly believe those leads are fake leads. I paid $100.29 for 8 customers and not one responded to me.

I kept getting cold calls and answered. It was Thumbtack sales trying to sell me a service and I told them I am not interested as I don't subscribe to paying to use online platforms seeing as I have tons of reviews and use multiple platforms therefore I don't need to chase work. They told me I wouldn't be charged, sent a disclaimer to sign via email that I signed and I was charged 300 dollars. I was told they were giving 100 dollars to the top performers to use on the site to bid or use towards job leads. I called back and they said they'd deactivate my account and that would stop the charge. Apparently that didn't work. Now I am trying to talk to sales and they aren't helpful. They are trying to avoid refunding me. Really frustrating and aside from the sales department the company isn't o bad. I won't use their services after this ordeal.

Called Adam from Gasteratos Construction. Came in and completed the job in a timely manner. This was the first time I used Adam and I highly recommend him. This past year had a horrible experience with a certain contractor and I was afraid, but thank God Adam was a professional and experienced in the work he did in my home. My son used him a few days ago and recommended Adam to me. Very thankful and will definitely call him again. After he completed the job, he cleaned up after himself which that was great. I didn't have to lift a finger!

I come at it from the professional service provider side. I used thumbtack for a year or so and in that time the policies have DRAMATICALLY changed. It used to be that if a "client" didnt respond within 48 hours, you would get a refund on the fee you paid for that lead. Now you don't worse yet is that they have multiplied the cost of leads to about 10X! It is insane!

The worst part... are you ready for this?: is that now, if you read their terms an conditions, they monitor your email and text messages for "quality" - now i am not just talking about emails you send via their app - i am talking about YOUR EMAIL and YOUR PHONE. Basically they are invading your privacy and you must allow them to do it if you want to use their "service"

Terrible experience - tons of wasted money.

STAY AWAY!

I used Thumbtack for a plumbing project. They recommended a contractor which I gave the job to. The contractor said he fixed it but ultimately it was not fixed and did a terrible job. I tried to reach out to the contractor to have him come back to fix it and he was unresponsive. I then reached out to Thumbtack who was of no help and claims they can't do anything. Thumbtack doesn't screen any of their contractors or have any way to protect it's customers. I have no idea why anyone would use Thumbtack as you're better off using Yelp or the Yellowpages. Unfortunately, I had to learn this the hard way and I hope someone can benefit from reading my review.

I contracted with Sweet Pools (Chad), *******023 to resurface (plaster) and replace all tile in a large pool in August 2018. Cost - $13,786.00. I was assured the job would be completed with full satisfaction. During the re-plastering, I learned that Mr. Sweet subcontracted the re-plaster job out to a separate company. The plaster and tile work was terrible. Plastering was uneven, had ripples and acid was applied far too much in many areas now causing surface spotting and shadowing. Tiles were upside and some tiles down side. In addition, the spa light re-installation looks like a blind man did it. If this wasn't enough, all work area was left uncleaned and his crew damaged and broke my wrought iron gate latch and I had to arrange the repair. As of this date Mr. Sweet has not paid for the damage.
The worst contractor work I've ever experienced.
The work was so bad that I requested Mr. Sweet to re-do. Mr. Sweet REFUSED. In October I threatened a legal remedy and he still REFUSED. Two separate pool companies have been called out to provided estimates and provided opinions regarding the poor sub-quality of the work. They have provided written statements of the poorest quality work they've seen, which I am providing to my attorneys. I am having my pool redone and filing suit against Sweet Pools and Chad Sweet personally for the full amount above in addition to DTPA.
In addition to the above, when it came time for payment, he insisted for another $500 over and above the written quote citing that he miscalculated his original bid. As a reasonable person, I agreed when I should not have.
I've asked for the name and contact information of the plastering company used by Mr. Sweet and so far he has REFUSED to cooperate.
I do not recommend Sweet Pools and Chad Sweet to anyone. Integrity of the owner and work performed is the worst, extremely unprofessional.
I'm available for further information and comment.

I paid off my account but my girlfriend still owed for job leads on hers. My account was deactivated and I was told it was a because a card linked to my account was also linked to a banned user. Girlfriend didn't know she was banned from the site. They won't say why and won't let me remove the card from my account and use different cards. Basically, girlfriend was "banned" (although when she tries to get her account activated, all they say is she owes money yet won't let her login to pay) and because we have a card we share, I am also banned from the site. What a joke. They are and always have been the biggest pain to deal with. Mind you, I used this site for a year, earned a high rating for my Services, and never had a complaint.