ThumbtackReviews 1,534

I talked with Zach and asked all my personal information, my credit card, all kind of question and told me that with one review that your own customer gives, we are going to open the account, ALL LIES because in couple days Zach or other people from thumbtack they put false review in order to open the account and start to charge my card, over $1,000 and when I realized in few days my card declined and they stop. If I would have one million dollars they will take all my
money with false leads and lies- now thumbtack don't want to return my money nor credit, nothing... now they block my number and don't answer. And the bank ignore also because my money it's already in thumbtack possession. And I never got no leads from thumbtack, I never did no money from this scam company.
Its not fair because I have my family and almost they throw me out of my apartment for non payment. Thumbtack and mr. Zach do not understand this my situation and now they don't want to give my money back. That it's called a robbery.

I signed up as a pro to get leads for my service business but it is a huge waste of money because they will charge you for leads who request services that you don't even offer and you still get charged even if you don't reply to the lead. Other platforms send me lead for free! What a joke!

Stay clear of this company as a Pro trying ro generate leads. Everytime sometimes clicks and contacts you, you get charged for that lead. 90 % of the leads either never contact you back and are dead ends. I believe this company is using phony bots as leads that you'll never hear back from or the site is full of scammers trying to get your personal information. When you request a refund thru the website not and actually person you're contacted back that you're request is denied because it doesn't follow the guidelines for a refund. Stay away and save yourself a lot of aggravation and money

I posted a simple job on Thumbtack and immediately started getting bombarded with spoofed numbers. I have a spam blocker on my cell phone. The telltale sign that the numbers were spoofed is that they were coming from the same area code as my number, which is an out-of-state area code I just switched to a month ago. The callers do not leave a message with a call back number so you can return the call to arrange to have the job completed. This is the worst referral service I've ever used and I have deactivated my account. I thought Home Advisor and Angi were annoying because of how they hounded you, but at least they didn't use fake numbers or block their numbers, and they left voice mails or emails so you could reach out to them to schedule your job. Unfortunately, because most scammers and sales people do not respect your privacy when you place your number on the national do not call registry, it is necessary to have a spam blocker to avoid those calls. Therefore, any business who legitimately contacts me needs to leave a message and contact number. If they are unwilling to do that, I assume they are shady. Those are the kinds of referrals you get through Thumbtack. And if a business referred by Thumbtack contacts you through email, you can't respond to them directly. They have some convoluted system that I can't figure out. It's unnecessarily burdensome. I would give Thumbtack zero stars if that was an option.

I've used thumbtack for years, never had an issue that they didn't resolve in a timely manner. Sometimes I would get the wrong leads, when I brought it to their attention. They rectified the situation. Better than yelp that charges 30.00 a lead on a 100.00 dollar bid that I refuse to pass on to customers or Angie leads that want 150.00 membership fee in addition to lead cost. If you don't know how to use the app, customer service is there to help. Success team is there everyday in your app. They're open to changes in your lead to fee ratio if you communicate. I completely recommend Thumbtack. Roods Locksmith LLC.

I signed up for their $200 program. I immediately saw that the leads sent to us were too broad, and we were unable to even perform the work requested. I contacted Thumbtack immediately and was told it would be refunded. They continued to send irrelevant leads and charge me. I had to dispute the charge with my credit card company.

First, there's very little information about how it works except that they make sure you know how to write and post info about your business. You add the hours that you're available, and the type of business that you specialize in, and you're supposed to get appropriately matched "leads." For my business, each of those leads cost me a minimum of $35, and they began sending them as soon as I pressed "submit." The leads I received would often not have even netted me $35 in commission, and they were totally not what my business overview shows I specialize in - but you pay as soon as they send them to you, whether you accept them or not. In my case, I racked up over $300 between midnight and 7 a.m. the first night I was live with them, and they just kept flying in to me, even though my calendar with them was marked as unavailable after 9 and before 9. And, there's no evident email address or phone number to reach them at; I finally had to pull my credit card to keep them from continuing to send and charge me for inappropriate leads.

I spent over two years building our thumbtack account and a small remodeling business. A customer wrote in demanding a refund which we felt was high. We offered to go to FairClaims and give them a lien on property while it was being settled. Thumbtack froze our account, and after we reached a settlement with the customer, deactivated us without any warning or explanation as to why. We were not even given the chance to get feedback on our interaction or what terms we violated if any.

Please be warned, you can spend years investing into this platform, give customers what they want, and they can still shut you down. We are now being forced to explore other platforms. Maybe it is a good thing to spend our advertising budget elsewhere.

Forget about trying to get in touch with a real person. Everything is automated. What ever you try to do no way to get in touch. Also I have been getting charged twice again for a customer that created a lead a week before which was a BS call and than charge me again for making another which should already show out of how ever many contractors they contact they don't want to go ahead with them and we get charged again.

I hired a plumber who ended up doing a horrible job, he wouldn't refund me my money, so I went to thumbtack, and they just ignored me and did nothing. They said they would be investigation and somebody would contact me, but nobody ever did. Seems to me like they just want to get the money from the contractor for the lead, and could care less if the customer was happy. Please use a different referral site, or better yet hopefully you can find your own contractor through your friends or family.

Thumbtack got it's name from standing apart from Home Advisor and Angie's List by treating Pros like actual people. Unfortunately, that has changed. Bad leads are very common now and getting a refund for a bad lead is non existent. Getting a lead with a fake job is also now common. The best part is you no longer get a refund because Thumbtack changed their refund policy to "you only pay for customers who contact you to learn more about working with you." Thumbtack used to be great at correcting bad leads. I have had 3 bad leads in the past week and have not received a single refund, even after calling. Previous policy would give you refunds if a customer never responded to your message, not the case anymore. The leads are cheaper on Thumbtack, but at least Angie's List actually gives you refunds when it's a bad lead.

Thank you for turning a great company into a utterly worthless site that takes advantage of Pros.

I hired a so called "pro", Charles "Charlie" Lavoie of CJ Office and Home Repair for what was a small project. He upsold me on repairs I didn't need, damaged some electrical that was working fine before he messed with it, started small parts of each project, then after only coming to the house that 1 time he asked for more money. When I asked him to complete at least half of the work for half of the money he didn't respond. 2 days later he texted saying he was in the hospital and would continue work 2 days later. In 1 week he had did less than a day of work on my projects, that initially was a small $300 job. He then reported to Thumbtack that he completed work and I did not pay him (this was a lie). Thumbtack disabled my account without hearing one word from me regarding the matter (I was out of town when Charlie told them I didn't pay him). I sent pictures of the incomplete work, proof of $300 payment the day before he reported that I didn't pay him, and screenshots of his text messages. Thumbtack then reactivated my account without so much as an apology saying they would review Charles's status with Thumbtack. This lying contractor is still active on their site. There was another review where he took money and never returned. Charles claims to be a man of God, and that he takes his work personally. He is a liar, do not hire him or use Thumbtack for contractors. How can Thumbtack, in good conscience, provide a platform for contractors that they've seen proof of lying and stealing from customers?

Don't waste your time. Tried to use this service twice. Got no calls for contractors just alot of calls for spam.

Not a fair site at all. I have tried to leave a feedback for excellent work done by one of contractors listed on their app just to find out that this app not even showing best contractors but only those who pay massive amounts of money for their useless services.
It should be fair and customer oriented to help customers choose best and not to allow greedy thumbtack managers force bad contractors on you.
Since private interests get on nthe way I do not recomend this app to anyone, neither customers nor contractors. Its not fair at all.

This place is a scam and send you fake leads so be careful. How you gonna charge me $72 for a lead that I responded to promptly and the supposed customer answers back with "thank you for the prompt response but my better half has it taken care of." I didn't even try to give her prices or anything my response was "I could come on any day that she requested" and got that answer back. That is a bogus lead and it isn't the first time they charged me for stuff like that for sure a rip off. Don't even bother with it the leads you do get are weak.

I used to site to contact an officiant for my wedding ceremony. The guy stated that on his profile that he accepted all methods of payment but when it was time to pay he only wanted to use Venmo. Should have been a red flag but this is my first wedding and I was excited. Live and learn. Never again. I've contacted the fraud department and even with proof they have done NOTHING. All of my proof were disregarded or justified. Save your time and money, go else where!

THUMBTACK POLICY IS SIMILAR TO A SCAM.

I pay more money to receive leads than I do earning money with Thumbtack. It is a horrible policy for example when I work Uber or Doordash they send jobs and i ONLY PAY IF I ACCEPT THE JOB but with thumbtack EVEN IF YOU DONT LAND THE JOB YOU STILL HAVE TO PAY and we are talking expensive leads that run over $100 for a lead and there is no guaranteed I will be hired. Let's say a clients reviews 5 pros 4 pros will be penalized to pay IT IS WRONG WRONG WRONG. Currently, I have a bill of $150 with Thumbtack that must be paid for in order to get more leads but what if the person doesn't have the money to pay it? This means the pro is not able to acquire customers to earn money. It is very frustrating and it makes me sooo mad.

This star rating should really be a -10. I hired Jonathon Hasselbeck, a listed Pro on thumbtack for a board and train for my German Shepherd who had developed separation anxiety. He came to my home and portrayed himself as a professional dog trainer that did board in training. He took my beautiful German shepherd, $950, all of her belongings and I never saw her again. Thumbtack did nothing to help. They said they would reimburse me the $950 and after stringing me along for a few weeks, stopped all communication. I am still traumatized and miss my beautiful girl every day. It was the worst experience of my life.