thredUPReviews 6,181

They advertised an article of clothes as being woman sized. It was child sized. They proceeded to give me a store credit upon return as opposed to refunding me (the customer service representative insisted I had chosen that method of refund which was false). I attempted to use my credit. They deducted the shipping amount from it. So basically they sent me a child sized shirt and then monetarily penalized me for having believed their description of it as an adult sized shirt.

I sent in 3 huge bags of almost completely new clothes to my daughter outgrowing clothes. Anywhere from brand new clothes still with tags on to jeans and dresses etc. The one bag they took as donations not cool but then they say that they can't accept the one bag because of a strong odor (laundry detergent etc). Wtf if you want the clothes laundered before sending them it sits in a sealed plastic bag before it's processed for months; which I'm pretty they are not stored in a climate controlled warehouse what kind of odor are you looking for? Then they'll send my items back for $9.99 or they can keep them and donate for you. I could donate on my own or sell them myself! IT'S A FARCE! DO NOT USE THEM! MORE PAIN THAN IT'S WORTH!

I was really worried after reading so many horrible reviews. I was moving so I sent in 3 very full bags. My expectations were low because I found so much negative information online (after sending the items in).
To be honest, a lot of the stuff I sent in was several years old. All of it was "brand-name," but mall brand-name, not Gucci or LV. I did send in a Rebecca Minkoff purse in okay shape and they didn't pay me for it.
They did take my 5 year old Kate Spade sunglasses, a thrifted DVF dress NWT, and a hodgepodge of other random items. My total pay out for the three bags, including the consignment items (among them, J. Crew jeggings, 5 years old), was about $60.
Honestly, I'm fine with this. I would have given everything to Goodwill anyway, because I was moving. I think that's the attitude you need to adopt with this service. Send them the stuff you would've taken $0 for and try your luck. One of my bags made $42, another made only $5. So it's definitely hit or miss.
Finally, I agree with other reviewers that making you wait 2 weeks to cash out is really ridiculous. Please let me decide if I want to spend a credit or take cash on my own. And selling to this company makes me never want to buy from them because a lot of what they accepted of mine was, like I said, 5 years old and definitely in moderately used condition. (E.g. A Free People bodycon dress I wore countless drunken nights as a college student, replete with pilling and fading).
Best of luck, to sellers and buyers both. I would try it again, when I have nothing to lose.

I've been using Poshmark for 2 years and love it! Only thing I don't like about it is taking my own pictures. So, with thredUp they do all that crap for you but at a high price. I sent in at least 30 pieces of clothing at the end of April. I didn't hear anything except that they recieved my bag until mid-June. Only to hear back that they only took 8 pieces and because of the costs of shipping I made a whopping, wait for dramatic effect, $. 98! Not even enough to buy something on the site and maybe not worth withdrawing. Thank God I requested they send everything they didn't except back to me. I'll be posting it on Poshmark.

I recently used thredup. This was feb2017 I sent in my bag to them with alittle over20 items they accepted about 16 of them. Each of my items were listed at about 12-15dollars a piece okay great right. WELL NO. I received a card from them for 14.23 for items that they sold for12-15 a piece and there were about 16 pieces so u do that math. N I got this card in June2017. This place is a rip off they take advantage urbetter off just donating the clothes u can. Feb-june2017 plus only getting 14.23 cents for clothing that was selling for a total of about 300 come on could have at least given me 80dollars.

Ive ordered women's and children's clothes eight times and the quality and prices were great. I'm an avid thrift store shopper and the prices are close and most items I have purchased still had the tags on them.
I also sent three items in my clean up bag and received $70. I was sure, after reading these other reviews, that I would be shafted but I guess people most likely think their old clothes are in better condition than they really are.

Yes, you can get some great deals on this. No, you will not make any money. Sell your stuff on eBay if you want to make more than pennies. I really don't understand how they can accept a bunch of cheap crappy Walmart and Target clothes and yet deny some like new Stuart Weitzman shoes... WTF? Well, I guess at least they donate my rejected items to charity I'm pretty disappointed, not only by the payout but with how long it took to process. It took a month just to receive my bag and it only had to travel about 120 miles to San Leandro. Then another 2 months to process it. I would definitely not recommend them to sell your stuff. Sure, it's super easy and takes little effort on your part. Sure, I didn't expect that much from them -- but more than $20. AND I sent in all new or like new items. Some even with tags, which is exactly what they say they're looking for. Oh well, it's done. I didn't want the stuff anyway, but didn't expect to be paid hardly anything. Stay away!

I have been an avid ThredUP user for years and have previously had wonderful luck as a buyer and a seller. However it seems like they have experienced some growing pains. As a seller, they seem to be being more selective and offering things more as consignment instead of outright buying. They also favor mid range brands like Loft over designer goods, which makes sense as a business since it is a faster turnaround on a smaller investment. But it is hard to ship off a designer dress and not know if they will accept it. A recent frustration has been the lengthy turnaround in processing, which can take months. As a buyer, there have been more delays in shipping, which I assume is due to large stock and an increase of orders. Though they seem selective in purchasing, it is also difficult to sort through the stock to find a stand out gem. It is pretty good for a young professional trying to build up a work wardrobe and was essential during and after my pregnancy. I'm hopeful the customer service and variety of stock will bounce back.

I wished I read these reviews before I sent in my bag. I always donate my clothes, but this time I thought i make a little money back. But I see that i was wrong. Thred up need to b ashamed of themselves. I will not shop or"sell" or sale to them again. Better business does need to b contacted it is a form of stealing. Yes we voluntarily send in clothes on intentions of getting paid. In reality no one is getting paid but pennies. Thred up wantsquality name brand good clothes. Shoes, purses But don't want to give quality money!

I've been buying from Thred Up for over a year and absolutely love them. I've never been disappointed in anything I've received from them. People are always complimenting me on my clothes and I'm proud of the fact that I can wear very nice name brand clothing and be able to afford them because of this company. My husband loves them too because they save him so much! And if they are used, you sure can't tell it! They look like new! I LOVE THRED UP!