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thredUP

2.6

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thredUP Reviews Summary

ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.

This summary is generated by AI, based on text from customer reviews

service
793
value
833
shipping
795
returns
583
quality
738
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Ohio
1 review
1 helpful vote
Follow Laura H.
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I love buying stuff from ThredUp. I've gotten so many cute pieces for great prices. Like many of the other reviewers on here, I'm not thrilled with selling to them. I've sold to them one time-a huge bag of stuff. They only accepted a handful of items and I didn't get a lot of money for it. I followed their guidelines on what they buy so I'm confused on why they didn't buy more. They do have an option to send back any clothing that they don't want, you just pay for the shipping cost to get the items mailed back to you. I wish I would've done that because I had a lot of nice things in that bag that I could've sold at a yard sale.

Still, buying from them is great. If I ever sell to them again, I will definitely choose the option to have them mail back what they don't want.

Date of experience: February 16, 2014
Pennsylvania
1 review
0 helpful votes
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I love buying from ThredUp! I can really stretch our clothing budget and get amazing brand-name clothing for so little! It is so convenient to be able to shop online when the kids are napping or playing rather than dragging them to the mall. I can even shop when I am out via the mobile app! I have been very pleased with everything that I have bought and love that they offer 30-day returns for items that do not fit! I have sold to them too and I know that I could make more elsewhere however this is by far the easiest and most convenient way to sell clothing that you no longer need. I would much rather accept what I think is a fair pay-out from ThredUp than spend hours and hours preparing items for consignment sales or selling on eBay. Not having to do anything more than package our used clothing into a bag and ship it saves me so much time that I am able to spend with my kids and hubby! The way I look at it is that they cannot offer both super-high payouts and super-low selling prices. I think what they offer is very fair and I love it!

Date of experience: February 15, 2014
Washington
1 review
2 helpful votes
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Thredup is great for shopping for gently used clothing, especially for kids. It's TERRIBLE for selling. There is something very dishonest going on over there. On more than one occasion, I have submitted bags of clothes, many of the pieces new with tags in perfect condition, only to have the entire bag rejected. Later, I found the items I submitted for sale on the site. This is fraud. I would NEVER use thredup for selling.

Date of experience: February 13, 2014
Virginia
1 review
1 helpful vote
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I love this site
February 12, 2014

I love this site. I find myself browsing it everyday for stuff either for myself or my daugter. I love the selection of clothes since I am extremely petite and the prices are great. And the quality of the clothes is good and marked well when it is less than new looking. Will continue to shop here often. Thanks.

Date of experience: February 12, 2014
Massachusetts
1 review
1 helpful vote
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Love the variety, Love the prices! I have found terrific clothes for myself and my kids on this site for fantastic prices. The condition of everything I've gotten has been amazing: I would swear they were brand new.

I've frequently sold things via this site, and, while I haven't been elated with the amount I've earned, that's not been my primary motivator for doing it, anyway. I know that's the biggest detractor for most people. The clothes you sell won't fetch you a lot. I'd suggest letting your points rack up, and SHARE SHARE SHARE with your facebook friends! I've gotten so much extra credit when my friends place orders!

It's a smart business, a good way to clean out your closet, and a great way to get practically new clothes at unbelievably good prices.

Date of experience: February 12, 2014
California
1 review
1 helpful vote
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While ordering stuff was okay, I thought I'd try sending in things instead of going to my local baby resale store. I sent loads of stuff, some with tags still attached and my payout is only $3.30?! I would have donated it if I knew they were so cheap! So disappointed, I'd never do business with them again as a seller or buyer. Waste of time and loss if money.

Date of experience: February 8, 2014
Arkansas
1 review
0 helpful votes
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I have bought many items from ThredUP and have always received the items super quickly! Always a great price & items are always in better than expected condition!
I've sent in a total of 6 bags. Now, which I'm not making tons of money by doing this, I am making SOMETHING; which is better than NOTHING. If I wasn't sending it to ThredUP, I'd be donating it to the local thrift shop (where I also send TONS of clothing, toys, and household items). So it's a win for me!

Date of experience: February 8, 2014
Illinois
3 reviews
7 helpful votes
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I have not purchase from this site, but I have sent in bags. I am suspicious of the way the bags are processed. I found something on the site from my bag that they did not list on my pay out list, and I had to contact customer service to get paid for the item. Very unethical, and I wonder how much it happens. Also takes weeks to get the bags processed and paid out.

Date of experience: February 6, 2014
Hawaii
1 review
4 helpful votes
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I was fairly pleased with my first order from Thredup and decided to place another order. However, they never shipped it and didn't answer messages I left. They answered one out of the four emails I wrote saying that it's on it's way. Well, it's been a month and I haven't received anything. I had to dispute the charge- very disappointed!

Date of experience: February 5, 2014
Virginia
1 review
0 helpful votes
Follow Laura G.
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I have only purchased clothes from thredup, and I've had a great experience in doing so. I started off just shopping for some clothes for my preschooler, but started finding steals for myself as well. Their referral program is also pretty good. As far as customer service, once I bought a pair of leggings for my daughter, and they ripped after one time use. I gave some feedback to CS and they promptly credited my account, which I was not expecting. Unless you were planning to simply donate clothes to goodwill/salvation army anyway, I wouldn't send my clothing for sale, as the payout seems to be very little.

Date of experience: February 5, 2014
North Carolina
1 review
1 helpful vote
Follow Shauna A.
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I have bought from this site several times & have been pleased with each item I have purchased. I have bought for myself & for my two younger sons.
I have also sent in clothes to be sold, & was not thrilled with the prices offered. I have sold at consignment sales & stores for years. The bag I sent was stuffed full of brand name toddler clothes in great condition, yet I recieved a $15 credit (by average, I was paid less than $1/item). I don't see myself selling to them, but I do plan on buying from them in the future!

Date of experience: February 4, 2014
Mississippi
3 reviews
3 helpful votes
Follow Rebekah G.
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I had a positive experience buying clothes from this site, but I would strongly urge you not to sell your clothes to them. I filled up one of their large bags to the brim with clothes that were only from the brands they recommended submitting. I included several new with tags items. They took nearly 8 weeks to process my payment, and then sent me only $4.65. I could have made much more than this simply selling them at a yard sale. I feel I was mislead by the estimates on their website; they are not a trustworthy buyer.

Date of experience: February 4, 2014
California
1 review
1 helpful vote
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I have ordered from this site many times and have been quite impressed with the quality of all the items I've purchased. The prices are better than what I find on Ebay for the same name brands. If it says the item is in like-new condition, it always is! This is my #1 place to order women's jeans and I love to purchase quality kid's clothing from here as well. I would recommend thredup to everyone (and I have)! :)

Date of experience: February 2, 2014
Pennsylvania
1 review
0 helpful votes
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What a wonderful website! Can not stop coming back!

Date of experience: January 25, 2014
Alabama
1 review
1 helpful vote
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I think I'm addicted to this site. I have ordered several times and have always been pleased. Excellent prices.

Date of experience: January 25, 2014
Arkansas
1 review
1 helpful vote
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I have purchased several times for my 6 year old niece. She loves the clothes and I love the prices. Recently they added women's clothes just made my first purchase for myself; NWT capri's orginally $98, I paid $24.

I love this website. It is very easy to search by gender, size, and type of item you are looking for.

Date of experience: January 22, 2014
Kansas
1 review
1 helpful vote
Follow Felicia S.
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I like buying from this site, but I will never send in clothes to sell. I sent numerous items NWT and got $15 credit. I realize they have to make money since they are running a business, but that was just not fair. The worst part is that I know a lot of people feel the same way I do, so if people quit sending clothes even purchasing isn't going to be that great.

Date of experience: January 22, 2014
California
3 reviews
10 helpful votes
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It's hard to have clothes that meet their standards for re-sell, but that's a good thing! This is the only site I use to shop for kids anymore. I understand their standards and only send items that I know are acceptable and donate the rest. My little girl plays hard and these are the greatest clothes at affordable prices to keep her looking like the princess she is.

Date of experience: January 20, 2014
North Carolina
1 review
1 helpful vote
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I would not sell again on this site because I do much better at the local consignment shop. I sent in a big bag and they only took 3 items to sell. I do love buying because the standards are so high that the product is like new when you receive it. It is worth it for clothes your kids will grow out of in a few months.

Date of experience: January 18, 2014
Pennsylvania
1 review
1 helpful vote
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Love thredup
January 18, 2014

Love thredup. I throw my clean, name brand clothes into the prepaid postage bag they send me, take it to the post office and get credit in about a month for the clothes they sell. Since I would just dump the used clothes into a clothing bin somewhere I figure at least I get something for them, they also donate the clothes they can't sell to a worthy charity, so I'm happy with that too. I find the site to be overwhelming if you don't know your size and/or brands you love. But if you set the filters and only look for the things you need or want specifically you can find great deals on very expensive name brands.

Date of experience: January 18, 2014

From the business

thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.


thredup.com
Founded in 2009
San Francisco, CA, United States
+448
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