thredUPReviews 6,181

I love thredup.com for myself and my children. Only one unpleasant experience so far. I ordered 4 items for my daughter, got the shipping confirmation a few days later. When i received my polka dot box it only had 2 items in it. On the receipt there was handwritten "unavailable" and a sticker that said refund. I checked my bank account and it was refunded. I just wish i would of gotten an email saying that i was only receiving 2/4 items. Besides that, i love this site!

I love thredUP! I have used it several times now & have been absolutely satisfied with all of my purchases. Since I cannot try the clothing on my children, I tend to stay with brands that I use or have fitted on them before. I also love that it offers free shipping & discounts. My local resale shops rarely offer such savings.

Thanks, thredUP, for all of the wonderful clothes you have outfitted my children with! I like the idea of recycling clothing while saving hundreds of dollars on items that might get worn just a handful of times!

I have both purchased and sold clothes through ThredUp - for me, the convienience is clutch. Getting paid any amount of $ for clothing I would be donating is great. The ease of dropping the clothing in a bag and dropping it off at UPS is fantastic. The payout is never consistent, and seldom makes sense to me.

I too have been given explanations that I know to be false - stains/rips/wear on clothing... that I know are not there, brands that are not accepted... when I can see on their website that they are... etc. You do have the option of paying to have your unwanted items returned to you - which is nice.

Purchase wise I have been pleased. Clothes arrive neatly pressed and laundered and wrapped nicely.

Overall - this seems to be a great little company with a fantastic idea. I enjoy getting paid any amount for items that I would be donating any way. I appreciate the ease of the process.

Honestly, I am SO pleased with my shopping experience! (I don't think I would want to sell to them though. Seems like a hassle and gamble, with not a lot of payoff.) The items were exactly as described. Shipping was prompt (received it three days after putting in the order), but I think that's because it shipped from CA to CA. The packaging was nice and clean, and I appreciated that the thredUP team placed their tags where it wouldn't ruin the clothing. I feel like I got a great deal for essentially new items that I would have purchased anyways at the store. And apparently, returns are free if you purchase the items through their app, which also helped me feel more comfortable about buying.

I enjoy buying and selling to thredup. I buy for myself and my two young children. I feel like they do their best to describe the clothing condition and color so you know what you are buying. When I send in clothing to thredup I always use their clothing calculator online so I know what to expect. That way I don't end up sending in something they will not accept. I have also had a couple friends make purchases from thredup and they give me a $10 credit for bringing them business. What a great deal!

I wonder if the people complaining about not getting enough for their clothes has sold to other cash for clothes sites. I owned a consignment store for over ten yrs and most people thought their clothes were worth more. 75% or more of the items that consignors brought in went to charity. I think if you want to try them for selling your clothes take a few to cash for clothes and then refuse their offer and mail to thredup I want to see that person's review. +++++ for recycling.

I bought several orders before I sent in my own clean up bag. I spent the time to review the guidelines for acceptable items BEFORE I sent my bag in. I was very pleased with my experience. I got approximately $75 for 3 bags of clothes that I would have just taken to Goodwill. I have found their customer service to be excellent, and most items I have received have been exactly what I thought I ordered. The only returns I have had are due to sizing issues, and those were processed quickly and correctly. The website is very easy to navigate and it makes it easy to track returns, clean out bags, and orders. I get complimented all of the time on the items I order, and I always say "I LOVE THREDUP!".

First off, after getting a coupon for 80% off first order, I can't use it.

Misleading info--"All orders ship FREE with thredup everyday!" Guess what, they don't. Though the "thredup everyday" is in the same color as the other text it's a link that takes you to a page that says if you join for a fee you can get free shipping. What a deal!

I send them an email with my concerns and get a reply "we care blah blah blah but to respond we need your email address." HELLO, IT'S IN THE "FROM" FIELD LIKE IT IS IN EVERY EMAIL.

Then, to top off my great shopping experience I don't get my package. Time for a credit card dispute.

Wouldn't be surprised if they get shut down real soon.