thredUPReviews 6,181

This site used to be good for buying clothes but it's always been terrible for consigning your clothes. I have bought and sold (mailed in my clothes) on this site. As for buying, things used to be priced well for used items and their return policy was good. This has all changed. When you place items in your cart, they will without notice jump up in price. Anywhere from. 50 per item to $1.50 per item. When you're buying 10-20 items, it really adds up. In recent orders, several of my items where in poor condition (stains, bad wash & wear, holes), even though they were listed as "practically new". Obviously, they have some employees that aren't trained right or just don't care. It's a hassle and a disappointment when I have to send back an item I was really excited about, but at least I was able to return it with no problem. This has changed. All of their items are now marked as "final sale, no returns". Are you kidding me?! This wouldn't be a problem buying at a regular store since you could examine the item before purchasing. This however, doesn't work for used items that are incorrectly labeled or poorly examined by employees. I'm definitely looking for another site to buy.
Selling: DON'T SELL ON HERE! They will literally give you $. 05-. 10 per high-end items in perfect conditions. Seriously, no joke! They are awful and terribly inconsistent. Again, poor training. You are better off selling anywhere else. Avoid at all costs.
Another thing, their customer service is hit or miss, sometimes you get acceptable service, other times you get a crappy representative that just doesn't care. Just pray that you get a good one. Or... Just avoid using this site,

I would say this is a business that is going through some major growing pains and seems a bit disjointed if you are looking at them as an avenue to make extra money selling your clothes. The only thing I now will send into thred up is if i have a bag of NEW with tags clothing, otherwise. I will NOT send in a thing. I use another company for that type of thing and they are more than fair.

As for buying, I like buying for the most part. Some prices have gone up significantly during their "growing pains" and for those reasons I have stopped buying as much as I once did, as I can find better deals at other places. Shipping to you is not bad at all. Time to process your bags I would rate as average, due to their expansion. Search function is nice. Customer service seems to be O. K.

As a whole I do not use the clean out bag function as I get better pricing and selection elsewhere. As a buyer, I am still buying a few things, but prices have gone up significantly, some to the point where I can buy the same item NEW other places for the same or lower price.

Hopefully they revise their selling model and go back to what worked for them before all of this major expansion happened.

I purchased 9 items. Most of them were described as "practically new". A couple of them were described as having "a teeny flaw - a mark that will come out in the wash."

Here's what I found: 1 blouse was faded and missing a snap in front. One of the t-shirts had deodorant stains, smelled of BO and had 2 small, but pretty noticeable holes in the mid-back. There was a jacket that I loved when I tried it on in my dimly lit room - but when I saw it in the light of day - water stains (or something) down the entire right arm, the left breast and left pocket. And the price of the jacket - $137, described as practically new.

So yeah, I have to say. ThredUp is an experiment I won't be trying again.

I love getting my clothes through thredup. And if something doesn't work it is easy to return. Plus filling a polka dot bag with my stuff is a great feeling!

Be very careful about returning items! They claim that shipping is free but in reality they are deducting part of you return. So if you paid $20 for a top, you are refunded $17. This really adds up over time. I have lost probably $50 in returns over the past year before I realized what they were doing.

I have purchased items and sold them through ThredUp. I have made close to $400. They are very particular when buying items which can be frustrating sometimes as a seller but when I am purchasing the items I am very happy they are so discriminating. Will continue to use ThredUp, especially when looking for special occasion outfits for my children.

I've been obsessed with thredup for YEARS now. It's hands down the best way to shop. You can filter down to such a specific want, that it is almost impossible to not find what you're looking for. Shipping takes a week to get to Indiana which sucks, but it arrives in a pretty box and everything is so nicely put together. Main drawback is HOW LONG it takes to get funds/credit for your cleanout bag. It's actually ridiculous. It takes about a month.

I think this website is great for bargains on great quality clothes and gives the opportunity for us to sell our own products on a huge viewed website. It's a win win, shop and sell all on the same account!

I am only giving this company 1 star because its a required field on this website. I sent a handbag to them in MINT condition (I only used it 3x) only to have them tell me it had a hole in it and some threads on it. I accepted their assessment (because I had no choice) and asked them to remove 12.99 from my account to send it back to me. It never came back. They somehow sent my bag to someone in California ( I live in Texas) and somehow could not find where my bag went. It was just 'lost'. I feel that it had no intention on coming back to me (because I could then see that it was NOT damaged), but instead went to someone in the 'friend zone', and I wouldn't know the difference. I emailed the CEO of the company 3x and talked to support 3X and I couldnt seem to make them understand this issue. The CEO - on the final (third) email that i sent him - punted my request to support who gave me (once again) the canned answer. The CEO couldnt even apologize to me - just handed it off to a minion. I feel that their practices are deceptive and dishonest.

I like it. I get the clothes I order relatively quickly. Although the last bag I sent was in the middle of a very busy time, they offered to pay a flat fee for the bag since they were unable to get to it in a reasonable time. The amount was very fair as far as I am concerned. I feel I get great deals. My only hold up is the fit for brands I don't usually buy. I usually try to stick with brands I know fit well, such as Old Navy. I recommend to friends. The inclusion of maternity clothes is a GREAT idea! I think the women's clothes is a good idea, but maybe a little over the top.

I sent in a bag crammed full of designer items- two of which I just bought from them a couple months ago and never wore. I checked and made sure they sold all of the brands/ similar items. A month later I get my payout and its 2.25! They took a belt and a tank top and chucked the rest of my clothes. I feel robbed! I will never shop there again.

I love certain things about Thredup, while quite disappointed in others. First, disappointments: I had my eye on a pair of NYDJ crop pants and had put them in my cart-- priced at $13.99, but forgot to check out with in the 24 hour period. The following day, I went to buy them, only to find that they had more than DOUBLED in price -- now $28.49. I contacted customer service to ask why, and they said that market price for that brand had changed and they had to up the price. Ok, but more than double? That seems extreme. Similar NYDJ sell on TWICE.com for about $18. If they need to raise the price, it should only be a few dollars! Second disappointment: I cleaned out my closet and very carefully selected and sent only items on their accepted list that were in perfect condition. I sent in 20 items only to have 8 accepted, with a payout of about $10. So, not quite what I expected, but I would get rid of the clothes anyways, and it is nice to at least get a few dollars out of them. Lastly, their search options and item descriptions could be better... Sometimes I've had items in my cart and haven't check out in time, and finding them again can be quite the ANNOYING task. TWICE has measurements and colors in the item descriptions, which is super helpful. I bought a 100% cotton J Crew black blazer from Thredup that I thought appeared to be corduroy. It was actually velvet, which is still nice, but not what I expected.
Now for the positives: I love finding near new cloths for a great price. It's so nice to "thrift shop" in the comfort of my own home, knowing that all the clothes are going to be in great condition. It's so much easier than hunting at goodwill or similar for clothes. I love that they also sell kids and maternity clothes. I love their packaging. I love that I get free shipping if I spend $50. I wish they would offer coupons for returning customers a bit more frequently. Overall, I'll keep shopping with Thredup, despite some frustrations.

This site is perfect for people with kids! I hate spending so much money on clothes for my kids especially during a growth spurt. $20 for a shirt they will only wear once or twice is insane. They have great clothes, at great prices and their customer service has always been amazing. The only complaint I have is that sometime clothes are improperly sized ie I bought side 9 shoes and instead they were size 6. But that's just human error, for the most part it's an amazing idea and I always tell all of my friends about it.

As a buyer, I love this site. I can get great clothes for myself or my daughter. As a seller, I do not love this site. I've sent several bags of maternity clothes and kids clothes, only for them to take literally 4 garments out of the whole bag. They say they don't take certain brands but then I see them posted on their website still. Also, I've noticed recently there hasn't been quite the selection at least in my daughters size available lately. The selection is getting to be slim because they're so picky! I've also seen pleas to send in clothes because they're in need but I've decided not to waste my time packing up and sending clothes that they'll just donate and not buy.

Selling to Thredup.com: JUST DON'T DO IT! It might seem like an easy, convenient way to get rid of your no longer used clothing, but you will most likely be disappointed. It will take thredup about a month just to process your clothing bag and let you know about your meager payout. Then you must wait an additional two weeks to claim your money minus a 2% Paypal fee. I sent in a full bag of high end designer clothing (brand names including: Salvatore Ferragamo, Miu Miu, J Crew, Theory, etc.) and just a handful were accepted. On just how ridiculous this is, the Miu Miu boots were brand new $800 (I had to get rid of because I got the wrong size and could no longer return) shoes that I figured would for sure be accepted because of their perfect high end condition... but no these classic boots were somehow out of style and donated because I had forgotten to pay $15 for the return option. I emailed Thredup support about this matter, and although they were quick in responding they basically told me I was SOL. Instead of my high end, brand new items being accepted, Thredup thought it was a good idea to accept the couple of cheap fast fashion items I threw in as an afterthought from Target and Forever 21.

I have also sold to liketwice.com, and although the payout is a little low, the overall experience was better than Thredup in every conceivable way: I don't have to wait for a 'polka dot bag' in the mail to send my stuff to Twice, they process my clothing items quickly and fairly, I can get my payout immediately without an extra fee or choose to get more money for in store credit, or I can decide AFTER seeing the offer if I want my clothing back for a fair fee. Overall, though if you have the time, ebay would be the best bet for getting the most $ for your clothing. I know that I WILL NEVER SELL OR BUY FROM THREDUP. COM EVER AGAIN.

Maybe this site is OK for buyers, but sellers STAY AWAY. This is a serious scam. I came across a recommendation for this site from a blogger, so thought I would give it a try since I had some clothes I was weeding out of my closet that were brand new or only worn once. I checked each item to make sure it was a brand and size they accepted.

They paid up front for about half the items, but did not accept the other half, including items like a new-with-tags J Jill silk blouse. I followed up with them because I assumed there was a mistake. They sent me an item-by-item reason for non-acceptance of the items they "didn't take." Each one was completely phony.

For example "not current style" … for a pair of new-with-tags slacks that were purchased within the last two years and are still sold on the LL Bean (a brand they said they accept) website. Or "not current style" for a pair of Vionic sandals that were the same (same style, same size, different color) as a pair they *did* accept (both new). The new J Jill silk blouse was allegedly rejected due to "brand not accepted" … even though it was listed as an accepted brand, and there were J Jill items for sale on the website! And so on. Their guidelines on what they accept are completely phony, and I find it very hard to believe they do not sell (somewhere) or otherwise benefit from some of the "non-accepted" items, since in my case they were the most valuable among the items I sent.

Checking around since, I see that there are tons of similar complaints from sellers. Wish I'd seen them first. I was so burned by this place that I now have no faith in on-line consignment in general. From now on, I'll just donate my clothes and let the local thrift stores benefit.

I sent a bag of items to be sold, and while some were accepted, I opted for the Return Assurance and had the rest sent back to me. SO many garments were MISSING! I was appalled.

It's fun to pick out clothes from this site. My oldest is a teenage girl, so she really enjoyed that. But sometimes items are not in the correct category. For example, I ordered several school shirts for my boys and almost half were actually for girls (they buttoned the other way). It was annoying, but ThredUp paid the return shipping on them and refunded me.
It would also be helpful if dresses and skirts had a length listed, some of them do and some of them don't so it's hard to know how they'll fit.

I have had success as a seller too. I've sent in 3 bags so far, 2 have been processed already and I'm happy with the amount they paid. You do have to be very careful to check which brands are accepted by them or you'll be disappointed. And keep in mind the actual processing of a bag takes a long time. It takes over 2 weeks to get to their warehouse (we live in NY and they're in CA) and another 2 weeks for them to go through it. So you need patience.

I have been buying and selling on ebay since 1998, but with my now-teenage son competing in ice dance, I just don't have the time anymore to list, sell and manage clothing listings, but still need to get them sold to pay for all his ice time and coaching fees. I was admittedly a bit skeptical about Thredup's cleanout bag service when I heard about it, especially since I saw quite a few negative reviews.
I have to say I was pleasantly surprised with how things worked out! They accepted almost all the items in my bag, gave me a more than fair price for them, and were meticulous in their listings. Any small flaw, no matter how microscopic, was mentioned in their listings, so if you are buying items, you really will be getting EXACTLY what is described. I'm now getting another bag ready to send with my high end designer pieces.
Thank you!

My friends and I love shopping with thredUP! We can get great deals on the brand names we love. The clothing is always in great condition, even though it is second hand. I also love, love, love the way they package the clothing. It comes in a cute box and wrapped up perfectly!