thredUPReviews 6,181

I have been using ThredUp for the last year and even has recommended my friends and co-workers to them, but as of June 1 they changed their payout structure has changed. Coincidentally the week before I had sent in 3 bags.

After them receiving my bags I received a payout of only $1 per item they chose. What a waste of my donations. Never again.

Crossroads is better. They pay a less 35 % as they always have and now they offer bags to mail in also. I will start using them again starting with my next donations.

This review after two clean out bags...
I sent items to thredup after carefully sorting through them based on brand, quality, etc. they had already stated how careful they are to only accept things in good condition, so I made sure that there were no stains, no pilling, no stretching, etc. I feel it took a long time to process the bags... It took upwards of two weeks for my last bag to be processed. They accept very little. My first bag was full, and they only took 8 items. My second bag had a few more items with the tags still on, and they accepted those... maybe 10 items?
In total, I will receive a payout credit of about $31. However, due to the high volume not accepted, I requested my items be returned to me so that I can sell and donate them locally instead of having thredup recycle them. This costs $14 per bag. My total "profit" from thredup was not even $5. It should also be noted that the payout structure is changing 6/1/2015 and for small, less expensive items (like kids items) you'll only receive 10% of what they sell it at now (per their website).
Note that the site holds your payout for about a week. If you want to spend the money on clothing from Thredup, you can immediately use the payout. If you want a check or for the funds to deposit into PayPal, you'll have to wait quite a while.
For all the effort of sorting the clothes, sending it all in, then receiving it back when they don't accept much, it really isn't worth the effort. If someone has a bunch of unused designer bags laying around maybe they'd have better luck but it isn't for moms I know.

Very poor customer-client communication via website and emails. Sellers must follow up on their own in order to find out which items were rejected and why. The payout is low and is not issued in the form of a check. Instead, you must wait 14 days and then cash out via Paypal, which charges a 2% fee. I'm wondering if you lose your earnings if you forget to cash out of Paypal after the 14th day. (14th day of what, exactly?) Also, ThredUP does not provide sellers with a receipt for the clothing that was rejected.

Good selection of clothing. Customer service and shipping is slow - couple be faster considering how large the company has gotten. Not many coupon codes and can be pricey for used items especially the kids items. Best deals I've found are the new with tags but even then seeing that it's been sitting in someone's closet untouched, it's a bit pricey. Paying a premium for sure for the convenient access through online shopping. Decent photos but sometimes the sizes on the item itself doesn't match up to the actual fit. Must know the brand you're buying what size you fit into for said brand. I've bought a med sweater and I normally am a 8/10 and it ended up going to my sister who's 0/2 or xs. Not worth the restock fee to send it back to return.

THIS COMPANY IS IN THE MIDST OF AN EFFORT TO COLLECT CLOTHING FOR A RETAIL RELATIONSHIP A LARGE RETAIL RELATIONSHIP THAT IS CHANGING THE WAY THEY MANAGE THE CLOTHING THAT YOU SEND IN TO SELL. THEY LIST YOUR ITEMS FOR A MUCH SHORTER TIMETHEREFORE THEY CLAIM THEM MORE RAPIDLY-APPARENTLY IN AN EFFORT TO BUILD UP THE MASSIVE QUANTITY OF USED CLOTHING NEEDED FOR THE RETAIL OUTLET RELATIONSHIP. I HAVE BEEN GETTING LISTS OF ITEMS THAT INDICATE I NED TO RECLAIM THEMMUCH MORE RAPIDLY THAN PREVIOUSLY. IT ALSO EXPLAINS THE MASSIVE INCREASE IN DISTRIBUTION OF AS MANY BAGS AS YOU WANT VERY RAPIDLY.
ADDED TO THE APPARENT ADDITION OF EMPLOYEES CONSIDERING HOW QUICKLY BAGS ARE LISTED. UNTIL THIS CONTRACT AND RELATIONSHIP WAS MADE PUBLIC IT TOOK AS LONG AS THREE MONTHS TO GET A BAG REVIEWED. SO THE CONCLUSION ISCONSIGNORS ARE FINDING LESS PRODUCT SOLD ON THEIR BEHALF AND MORE CLOTHING BEING CLAIMED FOR THE SITE TO SELL. FIND ANOTHER SITE. ALL YOU ARE DOING HERE IS LINING THEIR POCKETS FOR THIS USED CLOTHING RETAIL MARKET-ON A HUGE SCALE. LOOK IT UP. ALL OF THE INFORMATION IS ONLINE. THE COMPANY THEY WILL BE USING FOR A HUGE A VERY LUCRATIVE RETAIL PRESENCE FOR THREDUP. AND THEIR MAIN MAN- THE SILICON VALLEY CREEP WHO STARTED THIS RACKET. DO NOT SEND ANYTHING TO THEM
HE IS ONLY USING YOUR CLOTHING TO LINE HIS POCKETS!

I love most of the clothes I get, the only thing that upsets me is the 70.00 free shipping, it use to be 50.00 and that was doable but the new 70.00 kinda discourages me. As I am on a strick budget... so am not going to be able to buy as much. Also the slow process of going through my bags is discouraging, but over all the clothes are great I have been happy with most of them... I will recomend this and do. Please do not raise the prices to much or I will not be able to buy... thanks for a great place to shop...

I have only made one purchase I was not happy with. However they have misplaced items after I purchased them and mysteriously the item was back up a few days later. Not sure if it was just another top from the same company that was the same size or if they are that disorganized - in either event, it was very disappointing to have purchased the item, only to get an email that said they couldn't find it. Like many others my first pay out was great, the second and third was not worth my time. All in all I would only use this site only if I needed something nice for an event at a lower price and had plenty of time to find it. You might have better luck just digging through the clearance racks at your local favorite stores.

I thought I would try this site, but I didn't realize the return policy. I bought 2 items and it cost 22 bucks. The shirt gapped in the bust and the dress was skimpier than it looked online. To return it I pay the shipping and they will refund me 15.00. I won't order from again. I can probably buy these items in the store for those prices. Plus, I won't get screwed on returns.
I suggest if you want second hand go to goodwill.com I am not sure their return policy, but the prices are decent and the money raised goes to help those in need.

I agree with the other reviewers. I sent them a bag full of great clothes. No wear. Mostly like new. All the brands they wanted (White House Black Market, Ann Taylor, etc). They took seven of my items (including a very expensive cocktail dress from WHBM that I wore once) and offered me a measly $18. Less than three bucks per item?!? I could have made more at a garage sale. Ridiculous. I will never send them another piece of clothes and won't be giving them my business.

The clothes I have bought from thredup are great! But don't waste your time sending clothes to them, unless you pretty much want to donate everything. I got two clean out bags one I purchased the return service on the other one I didn't. I don't remember why I didn't purchase it on the second one but I just didn't. I put clothes in one that I thought was return service and I wanted those clothes back that they didn't keep and put the clothes I didn't want back in the other one. So needless to say I made a total of $15. - the $13 charged they send your bag back for. So really three dollars and they kept 30 pairs of jeans that they donated to someone. I don't know if they'll resolve this or if I'm just SOL. So I would be very careful with what you send to them especially if it's valuable.

Be warned, it's all true. ThredUp gives new sellers great payouts on their first bag(s). It did seem alot of items were "missing" from my first bags sent into them... but the $167 payout distracted me from that and I quickly dismissed the nagging thought.

Recently sent in a huge bag full of high-end and designer items, including a large selection of "plus" sizes, only to receive a paltry payout.

Guess what? Despite me requesting return assurance on the card which goes inside the polka-dot bag, they did not return my clothes and claim it is "impossible" to locate them.

Bottom line? Items in bags that are not selected for "return assurance" via your thredup online account are basically STOLEN by the company. They keep the good stuff and sell it on their site or sister websites without paying you for your items. In english, we call this Stealing. THIEVES!

If it helps, I've heard of peoples items that were not accepted or returned mysteriously appearing under another sellers bag on the site.

I do not reccomend them and am so upset they took advantage of my mom who was trying to clean out her closet from all her beautiful work suits. BEWARE