thredUPReviews 6,181

I sent thredUP a clean out bag this winter. It's June now. When I ordered the bag, I got an email confirming that my bag was on the way. My bag arrived in the mail at the expected time, but that was the last I heard from them. I packed the bag full of nice clothes that I probably could have sold on ebay and sent it out through USPS. The company never told me if my items were received. I never got so much as an email, let alone payment. I want to like this company. I like the idea. Unfortunately, I can't recommend a company that treats their costumers like this, and I can't risk sending them another package. With anything else, this kind of costumer service interaction would be unacceptable. I don't know if my bag got lost, or if they just never bothered to notify me. One would think that I would have been notified they had never received my package as well. With this kind of track record, I don't even want to risk buying from them. If they want to keep their costumers and not go out of business, they need to completely makeover their policy.

I have used ThredUp several times over the past three years to purchase items for myself. I have sold and bought items. I have bought a couple formal gowns from them and have been very happy with the purchases. Only thing that has been a bummer is that I have been living in Alaska and I they don't send bags for selling items. All in all I have been very happy with ThredUp. I can shop guilt free for brands that I wouldn't otherwise buy.

I have bought several items from thredUp and the items were delivered in a timely manner and packaged very nicely. There have been a few occasions the items I ordered were not what I expected or did not fit correctly, returning the items was quick and easy! Additionally, I have sold a few items to thredUp, the payout was quick and I appreciate the consistent email updates! Overall, I feel that thredUp has great customer service and would highly recommend!

In all fairness I never sold anything to TU. I only purchased a few items - several purses and some clothing for my grandchildren. I found the quality and condition of the items very good and had no complaints. My items arrived in a timely manner and were in the condition as stated on the site. I would use them again, however it is hard for them to compete with some of the discount retailers. I still browse their site and would buy from them again.

I've had a decent experience purchasing from this company but selling is a total rip off. They are practically stealing from you. I submitted a large quantity of very high end (in good condition) items (mini boden, Cakewalk, Gap, Matilda Jane, Janie and Jack, etc) and was pleased that they accepted 85% of the items I sent. What I was astonished by was the amount they offered for those items. Peanuts. I wasn't expecting a huge payout as I am familiar with how selling to consignment companies works. However, it is NOT EVEN CLOSE to a fair trade. Right after I sent in my items I got a thoughtful email from the CEO, (claiming he is a real person!) asking me to provide feedback via the support email address provided. "They really care and will provide a swift response!" I have sent 2 emails asking how I can just get my items back and decline their pathetic offer and I have not seen a single response. It's been two weeks. This was a mistake that I will not be making again.

I was so incredibly disappointed by my experience with selling to Thredup for multiple reasons. I was not expecting to get rich or even receive a substantial sum of money from the large quantity of high-end quality clothing I was sending in.
I was however hoping to purchase a couple of new pieces with the money I received from the clothing they sold which was on average 95% of what I sent in.
Unfortunately, I found the pricing and consignment system so convoluted and difficult to comprehend I found every time I made a purchase of two or three items I was spending $60-100!