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thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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I felt the value I was given for the last bag I sent in was very low, ( less than $5). I have read your pricing structure but feel that the brand new jeans I sent should have met your expectations. I had been very happy until then. And while how you disperse the clothes is at your discretion, it seems strange to me that you would separate the pieces of a wardrober suit set.
The site is easy to navigate. The items are as described and shipping is super fast. I am very happy with my purchases.
I've been losing weight, and thredUP has been my go-to site for recycling my great work clothes that no longer fit, and shopping for new-to-me clothes that DO fit. What a great resource to keep me well-dressed and not wasteful of resources. Thank you!
This time I purchased items for my three month old daughter. The selection is wonderful, I love the filters that allowed me to weed out items I wasn't looking for. Unlike physical second hand stores (which are crowded and smelly), thread up is simple and organized. The prices are fabulous, the shipping is fast, and the items are of great quality! I will continue to shop here for clothes for myself and my daughter. I'm waiting for a men's department lol!
I ordered my second purse from Thread Up, and I have to say I am kind of disappointed. The size and condition of the purse is not what I expected. The discription and pictures made it seem in better shape than upon arrival. However, that is partially my fault for not looking closer at the pictures. The price with 10% was sold me on the purse. So I cannot complain, I got a purse worth $155.00 on final sale for $41.39. I will either have to suck it up and use it or I'll re-gift it.
I'm batting 50% with ThredUp - the things I've ordered have come rapidly and been clean and as described it is just that if I am not familiar with the brand the sizing can vary so widely that what fits in Brand A may be wildly too big or too small in Brand B. If I know the label my experience has been great.
We received the jeans I ordered for my son and they look practically brand new. They look great on him and they fit him perfectly. And to top it off we paid less than $10.
Was excited to open my Bubble box and find everything I had ordered. Will be trying all on this date and, if there is a problem, will return items. It's a simple procedure to do, which is great.
Will shop again!
I was very pleased with the items I ordered. They were just as described and quickly delivered. I was however disappointed that the bag of items I sent took nearly two months to process from the time I put the bag in the mail. I was pleased with the items accepted and the credit.
Love all of the choices and the convenience of online shopping!
Ordered for the first time recently. My items came quickly and were almost brand new (as described)! They fit me perfectly! I'm so excited about using this website again!
I love thredup, but my most recent purchase just didn't fit right. I am returning them.
Everything was as described and photographed... perfect! Also received in record time and during a postal holiday -- tops 3 days! Thank you!
I love shopping on Thread Up. Quality is spot on and the package is beautifully presented. I feel like a princess when I get my spotted box.
I like Thredup. It is easy to use, and great for finding inexpensive gently used clothes. I have found some blouses, skirts and sweaters that are high end retail for my low end budget.
I have been consistently happy with all aspects of ThredUp- great, easy to navigate website, fast and affordable delivery of items, and high quality clothes- I can barely tell they are 2nd hand! I've recently recommended ThredUp to 3 of my friends and they have all made purchases too!
The items I purchased were handbags and priced decently. In my opinion the clothing is overpriced. But I sent for a Clean Out bag and sent it brimming full of mostly brand new, some with tags, items that all were on their list of accepted brands. I got $11 for the only FOUR items they deemed "good enough"?! This is a racket, folks. Also, do even "cash out" you have to jump through hoops that I think are designed to make you give up and just spend your so called profits with them. This is a great concept but the execution of it is, sadly, laughable in its obviousness to only benefit them, not the consumer/consigner.
Second order. Satisfied customer. Will definitely order again.
I haven't received this order yet, but all my other orders have been great quality! I wish the shipping was a little faster, but I love the prices and rewards for referrals!
Everything has been amazing! I get my clothes in about a week! Always love seeing my polka dot box in the mail :)
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members