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ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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I was so excited to send things to ThredUp for selling, as I had purchased a few items there and liked them. I requested a bag and filled it to the brim with good clothes, following their guidelines carefully.
They lost my bag. Sorry, FedEx must have lost it, they said.
BUT before I found out this wonderful info, I had sent in two other bags-this time, I sent in my choice giveaways, confident that this would be great and so much better than trying to sell on eBay. Coach bags, never used Kate Spade bag, Dooney and Burke, J. Crew jeans, new Gap jeans, and so much more, including one Saturday Kate Spade bag that is currently going for $350 in eBay.
They chose 7 items and I MAY get as much as $93.00. The other items they have chosen to "recycle wisely."
I think I have been majorly scammed.
DON'T DO IT.
Another great experience! Pieces arrived on time and in exactly the condition described on the site. Will and do recommend this site to friends and family.
I had a good experience with Thred up as a company, easy shopping, checkout, and quick shipping. I just did not find a dress that worked for me. Some dresses were too big, a couple fit weird (probably why the original owner chose not to keep), and one was mis-marked as One Size fits all, when it was actually a Petite Large and should not have been included in my search criteria. I did find a few shirts that worked and we're a good deal. Not thrilled about the 8.99 return fee, but I understand. Just makes it not a good deal for me to order, without knowing how items will fit.
Wish I had known about this years ago. I have 6 grandchildren and this allows me to buy things for them AND myself! Thank you so much
Have enjoyed. Clothes was just like knew. Order in the convenience from my home perfect. I will continue to shop
My thredup order arrived early and all items were in pristine condition, just as described.
ThredUp has become my daily go-to for fun and classy clothing for myself and two year old. I plan on having my husband addicted before long!
Quality clothing, very efficient ordering and return process.
I can find clothes for my teenage girls, name brands they like without breaking the bank. Also a major plus almost none of their friends have the same items which they love. I save so much on them I can afford sometimes to get myself something.
Customer service representative was very helpful and prompt with assistance.
I'm really happy with my purchase. One of the items has a stubborn zipper but I can live with it.
There are a few brands of clothes I love and ThredUP is perfect to look for the things that I can't get anymore or want in a different color! Great prices, fast shipping, fun packaging and an endless array of clothes. I like their way that you can sort and search for exactly what you're looking for!
I love how everything comes all wrapped up and special. Everything I have received is in good shape. I do wish you would sell men's clothing as well.
I got really great designer sweater for fractions of the original price. Nothing smelled. No stains or holes. Excellent condition.
I have made several purchase's through Thread Up and have been very satisfied. I took a star off because of 2 reason's.
1) my package was not shipped to me in a polka dot box. If you say your " polka dot box" is on it's way, send a polka dot box because that's what I'm looking for.
2) I bought a pair of sunglasses that came with a case per picture. The case wasn't the same brand as the sunglasses.
Otherwise, I've been satisfied! I've recommended this site to several people I know who love's to find a great deal!
This is my second order and this time everything was perfect my last order I ordered a clearance shirts I believe a route 21 and the beads were falling off of it when I received it so that was disappointing but my second experience was great
These cute ankle boots are perfect for my fairly formal job in the winter. More comfortable than heels, but more formal than flats. Fit perfectly and so fun to unwrap them from the box!
I got my teenage daughter to clean out her closet which included tags still on, never worn, in style clothing. The thredUp polka dot bag was filled with over 50 items. After waiting 6 weeks for them to process my bag, I received an e-mail stating that 5 items were accepted and that my "upfront" payout was a whopping $8.00 (of course $4.99 shipping and handling was to be deducted from that leaving me to receive $3.01. I can't wait to break the news to my 15 year old that she made $3.01 towards her Christmas shopping. What a rip off this company is - stay away!
It's been over a week and I have not received my items yet.
Answer: Don't bother. I got 80 cents for a whole bag of good condition name brand clothes.
Answer: I've actually emailed their customer service to show them how many negative reviews there were on this site and they did not care at all. They just quoted their policies. I'm sure they will go bankrupt soon enough...
Answer: 1% but they trash the expensive stuff (or am not sure what they do with it) and sell the cheap stuff. So i sent 2 bags with over 20 items, and got total 25$. I had antik batik dress, anthropologie clothes, jcrew, christian lacroix, etc. and they trashed the expensive (new condition) brand and listed cheap things. I will not send them stuff again, it was very hurtful.
Answer: Because they essentially steal your clothes and then sell them for a profit. You get hardly any payout, but they gladly take all your clothes and sell them for a big mark up.
Answer: Of course buyers are satisfied. They are getting other peoples' brand-name, like-new clothes that has been stolen by ThredUp. Buying from ThredUp just supports their dishonest and shady business practice.
Answer: I almost always sell on eBay first. Then when I don't feel like hanging on to the clothes any more and just want my closet space back and they have been on eBay for months, I will send to thredUP. I don't even send in that high end of items and I will usually get $16 and up per bag. So to me, it's a last resort, but I usually can expect something even if it's a little. I LOVE thredUP for buying. Use their upfront calculator to see what items they take. They will say 50 cents to 1.00 per item so it is not hidden info. There is always the return option where you can get your entire bag back for $12.99 as well. Everyone who has nice stuff they'd want back should opt for this method always.
Answer: They sent me an email and put the money on my thred up account so I can buy something. I was do disgusted I gave up on the whole thing
Answer: Because I sent in 575.00 worth of clothes and recieved 8.00 in credit, half of them had tags still on them and were high priced items. When I asked for proof why they did not take them in they said they had stains on them. I asked for pics because they were brand new, they squirted water on them and took a pic. It takes a couple months to even get your credit and when you buy womens clothes, half the time I was sent stained or childrens sized clothes, TWICE is a much better company.
Answer: Honestly this company is not choosing to accept a lot of product that could easily be listed. I have sent bags and bags, including valuable pieces... cashmere sweaters, high end items of considerable retail cost and relatively recently produced. When questioned I am given the response that the items were not in as good a shape as they wanted them to be. That their buyers should be able to buy perfect product. My take on this is... if it's a 200 dollar cashmere sweater and the purchase price is under 10 dollars, a few pills on the fabric should be a non issue! Period. I question what is going on, frankly, as many do. Too much disappears with no explanation, many bags go into complete reject status. I genuinely am concerned that there is a story here and may become apparent after a while. Only time will tell.
Answer: Not worth it unless you have stuff priced over $40 and can get 40%. There percentages are ridiculous for lower priced clothes. You can order return assurance for about $12 but be prepared to get a bag back with your items stuffed in like garbage. They do not even take the time to fold things nicely even though you pay for this service.
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.

