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thredUP

2.6

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thredUP Reviews Summary

ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.

This summary is generated by AI, based on text from customer reviews

service
793
value
833
shipping
795
returns
583
quality
738
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California
3 reviews
11 helpful votes
Follow Janis M.
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Don't sell here
November 10, 2016

I was so excited to send things to ThredUp for selling, as I had purchased a few items there and liked them. I requested a bag and filled it to the brim with good clothes, following their guidelines carefully.
They lost my bag. Sorry, FedEx must have lost it, they said.
BUT before I found out this wonderful info, I had sent in two other bags-this time, I sent in my choice giveaways, confident that this would be great and so much better than trying to sell on eBay. Coach bags, never used Kate Spade bag, Dooney and Burke, J. Crew jeans, new Gap jeans, and so much more, including one Saturday Kate Spade bag that is currently going for $350 in eBay.
They chose 7 items and I MAY get as much as $93.00. The other items they have chosen to "recycle wisely."
I think I have been majorly scammed.

DON'T DO IT.

Date of experience: November 10, 2016
California
1 review
1 helpful vote
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Love the options, love this service!
November 11, 2016

Another great experience! Pieces arrived on time and in exactly the condition described on the site. Will and do recommend this site to friends and family.

Date of experience: November 9, 2016
Georgia
1 review
1 helpful vote
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I had a good experience with Thred up as a company, easy shopping, checkout, and quick shipping. I just did not find a dress that worked for me. Some dresses were too big, a couple fit weird (probably why the original owner chose not to keep), and one was mis-marked as One Size fits all, when it was actually a Petite Large and should not have been included in my search criteria. I did find a few shirts that worked and we're a good deal. Not thrilled about the 8.99 return fee, but I understand. Just makes it not a good deal for me to order, without knowing how items will fit.

Date of experience: November 9, 2016
West Virginia
1 review
0 helpful votes
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Wish I had known about this years ago. I have 6 grandchildren and this allows me to buy things for them AND myself! Thank you so much

Date of experience: November 9, 2016
Georgia
1 review
0 helpful votes
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Love it
November 11, 2016

Have enjoyed. Clothes was just like knew. Order in the convenience from my home perfect. I will continue to shop

Date of experience: November 8, 2016
New Jersey
1 review
0 helpful votes
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Fast shipping and great items!
November 11, 2016

My thredup order arrived early and all items were in pristine condition, just as described.

Date of experience: November 8, 2016
Texas
1 review
0 helpful votes
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A world of clothing at my fingertips!
November 9, 2016

ThredUp has become my daily go-to for fun and classy clothing for myself and two year old. I plan on having my husband addicted before long!

Date of experience: November 8, 2016
California
2 reviews
0 helpful votes
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Quality
November 9, 2016

Quality clothing, very efficient ordering and return process.

Date of experience: November 8, 2016
Idaho
1 review
0 helpful votes
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Love it!
November 9, 2016

I can find clothes for my teenage girls, name brands they like without breaking the bank. Also a major plus almost none of their friends have the same items which they love. I save so much on them I can afford sometimes to get myself something.

Date of experience: November 8, 2016
New Mexico
2 reviews
0 helpful votes
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Customer service representative was very helpful and prompt with assistance.

Date of experience: November 7, 2016
Wisconsin
1 review
0 helpful votes
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Exactly as pictured!
November 9, 2016

I'm really happy with my purchase. One of the items has a stubborn zipper but I can live with it.

Date of experience: November 7, 2016
New York
1 review
0 helpful votes
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Love them...!
November 9, 2016

There are a few brands of clothes I love and ThredUP is perfect to look for the things that I can't get anymore or want in a different color! Great prices, fast shipping, fun packaging and an endless array of clothes. I like their way that you can sort and search for exactly what you're looking for!

Date of experience: November 7, 2016
North Carolina
2 reviews
0 helpful votes
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I'm always happy with my purchases.
November 9, 2016

I love how everything comes all wrapped up and special. Everything I have received is in good shape. I do wish you would sell men's clothing as well.

Date of experience: November 7, 2016
Louisiana
1 review
0 helpful votes
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Designer goods... cheap.
November 9, 2016

I got really great designer sweater for fractions of the original price. Nothing smelled. No stains or holes. Excellent condition.

Date of experience: November 7, 2016
North Carolina
1 review
0 helpful votes
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I'm in Love again!
November 9, 2016

I have made several purchase's through Thread Up and have been very satisfied. I took a star off because of 2 reason's.
1) my package was not shipped to me in a polka dot box. If you say your " polka dot box" is on it's way, send a polka dot box because that's what I'm looking for.
2) I bought a pair of sunglasses that came with a case per picture. The case wasn't the same brand as the sunglasses.
Otherwise, I've been satisfied! I've recommended this site to several people I know who love's to find a great deal!

Date of experience: November 7, 2016
Illinois
1 review
0 helpful votes
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Lived everything
November 9, 2016

This is my second order and this time everything was perfect my last order I ordered a clearance shirts I believe a route 21 and the beads were falling off of it when I received it so that was disappointing but my second experience was great

Date of experience: November 7, 2016
Massachusetts
1 review
0 helpful votes
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Best work shoes!
November 9, 2016

These cute ankle boots are perfect for my fairly formal job in the winter. More comfortable than heels, but more formal than flats. Fit perfectly and so fun to unwrap them from the box!

Date of experience: November 7, 2016
New Hampshire
1 review
9 helpful votes
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Taken for a ride
November 7, 2016

I got my teenage daughter to clean out her closet which included tags still on, never worn, in style clothing. The thredUp polka dot bag was filled with over 50 items. After waiting 6 weeks for them to process my bag, I received an e-mail stating that 5 items were accepted and that my "upfront" payout was a whopping $8.00 (of course $4.99 shipping and handling was to be deducted from that leaving me to receive $3.01. I can't wait to break the news to my 15 year old that she made $3.01 towards her Christmas shopping. What a rip off this company is - stay away!

Date of experience: November 7, 2016
Maryland
1 review
0 helpful votes
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Amazing
November 9, 2016

Prompt shipping, easy returns. Awesome concept and cute clothes!

Date of experience: November 7, 2016
New York
1 review
1 helpful vote
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Still have not received package
November 7, 2016

It's been over a week and I have not received my items yet.

Date of experience: November 7, 2016

From the business

thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.


thredup.com
Founded in 2009
San Francisco, CA, United States
+448
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