ThirdLoveReviews 77

Ordered some bras before - returned them because of poor fit. It was quite a hassle the first time. The second time I tried to place an order, they refused to fulfill it, without specifying a reason. They happily charged my credit card though. Some company.

Given their poor reviews and poorly made products I am absolutely thrilled to warn other potential customers to avoid them. Stick with Nordstrom, Macy's or other reputable stores - who know how to treat their customers!

P.S. To see how out of touch these folks are, read their reply to this post. Alternate universe?

Third Love is a company that I want to love and support because of its body type inclusivity. I have an odd size and their products really do fit me well so I have purchased from them twice. Lets be honest - their prices are H-I-G-H but I'm willing to pay a little more for a product that fits well and lasts. However, every product I have bought from them has *not* lasted. My most recent purchase was a white (ok, that one was on me) Pima Cotton 24/7 t-shirt bra about 4 months ago. It fit great (and still fits great!), but the white yellowed very quickly and now the bra is coming apart at the seams. I have other bras that I have had for years that are still in great condition, or at least usable condition. (yeah yeah, I know, replace your bras at least once a year) I hate that I spend twice as much on their products as I would from a competitor and they just don't last. You know what they say, " Fool me once, shame on you. Fool me twice, shame on Me." Will I be purchasing from them again? "Don't throw good money after bad."

I was incredibly excited when I first ordered from thirdlove and was actually able to find bras in my size.
I ended up ordering two of the 24 hr tshirt bras which is their best selling bra.
I immediately noticed that the straps were not non slip at all nor are they fully adjustable either, which is a deal breaker for a petite woman. That aside, they fit well. But after only a few months, they began to show obvious wear and tear. First, the underwire broke through on one of them and then the seams started coming loose on both. Sadly, I had no choice but to order from thirdlove again in November of 2022, because I can't find any other companies that carry my size.
I found a discount code online and hesitantly bought two more of the same style.
Big mistake.
They fell apart even quicker this time. They haven't even lasted 8 mths.
The seaming has come loose on both the cups, and it's so bad on one that it's no longer wearable.
Very disappointed with this company.

These bras are extremely cheaply made, and they sent me one where the straps were sewn in twisted. When I contacted them about it, they refused to replace or credit me. These bras are awful, and they don't stand behind their shoddy products. You'll be out an expensive bra and their customer service is truly terrible.

ORIGINAL REVIEW: Used their website's fit guidelines to find the "right" size, which ended up being ridiculously small (both band size & cup size) when I received it. Chose to have a video call with a fit specialist to determine the right size for me. The specialist supposedly handled the exchange process for me so that all I should have had to do was print out a return label, but the link they gave me took me through the whole exchange process, including asking me whether I wanted store credit or a refund. I wasn't sure which to choose, and replied to their email asking what to do. Days passed, and I received multiple warning emails telling me I'd better send back my current bra soon or else I would not be able to refund/exchange. I sent multiple emails to every address I could find over several days, with no response. Finally got a chat rep to send me the shipping label I should have received to begin with. Meantime, I still kept getting the warning emails about returning my purchase, and the bra that this fit specialist ordered for me is STILL too small in the cups, despite the professional fitting session, but there's no way I'm going through this nonsense again, so I guess I'm just stuck with an ill-fitting bra. Will not order anything from them again. (The bra itself seems nice, which is the only reason I'm giving them 2 stars instead of 1.)

UPDATE: Third Love reached out to me to try to resolve the matter. The specialist I worked with this time suggested adding a half cup size and promised to be my point of contact if I had any problems with the return process. This time I insisted on being sent the shipping label directly instead of relying on questionable links to dynamic sites, and I was able to process the return without issue. The new bra fits perfectly. I would still recommend against buying a bra in December if you're not 100% positive about the fit, as I think the holiday shopping and mailing surge make it a bad month to hope for a smooth return process. But I've added 2 stars to my original review in light of the effort Third Love made to make things right and the good fit of the new bra.

Many bras purchased and all fit well but 1 completely fell apart and was clearly defective. Return time passed but reached out to customers service. No response.

I purchased a Third Love bra in March 2021 to replace a Victoria's Secret bra that finally gave up the ghost after over 5 years almost daily wear.

I had to exchange the first bra I received because of a fit issue, but once I received the right size, I was hopeful. That is until a couple of weeks ago (end of November) when the underwire snapped as I was bending over at work. As anyone who has ever worn an underwire bra knows, the broken underwire (which must not actually be wire, as it literally snapped in half) made the bra unwearable.

I immediately contacted Customer Service at Third Love. I have copy/pasted their reply below...make note of the statement in the second paragraph that states "the expected lifespan of a bra is anywhere between 6 months to a year with most companies"? REALLY? So very strange that I have been wearing bras for many many many years and have NEVER heard of such a preposterous thing! And I could get a bigger discount on their website, IF I had ANY intention of EVER buying another Third Love bra, which I do not. Finally, I left a review (negative) on their website, which was removed. Great way to do business, Third Love. I will do my best to save others from being subjected to your subpar, overpriced bras by leaving this review and warning other women to buy their bras elsewhere, unless they would like to buy a new bra every 6 -12 months.

"Hi Stephanie,

Thank you for reaching out to ThirdLove, my name is Amy and I'm your personal Fit Stylist. I would love to help you with your bra issues.

Thank you for providing such detailed information regarding the issue with your underwire issues with your bra, we are sincerely sorry to hear that you experienced this issue with your purchase.

I understand the disappointment that can come with the underwire issues on your bras, as we all wish our bras would last forever. I'm going to make sure to pass your feedback along to our Design Team, who are always working towards improving our products. That being said, the expected lifespan of a bra is anywhere between 6 months to a year with most companies. All bras begin to stretch after 2-3 months and the length of time that they are wearable depends on the following factors: how often the bra is worn, how the bra is washed and stored between wears, and if the fit was correct when purchased. More information on the lifespan of a bra can be found in our blog post here​​​​​​.

At this time, due to the age of the order *******, March 11,2021, underwire issues is not considered to be a defect with the product however, we would like to offer you a 10% off code for your next purchase as a thank you for providing feedback about your experience. The code is CX.10TL-rpmvup and it is valid until 02/02/2023. We recommend applying it to a purchase where other discounts do not automatically apply. This code cannot be combined with other offers.

We understand any frustration you may feel in regard to this resolution and if you would like this to be looked into further I'm happy to do so if you have any further details you can provide.

Please let me know if you have any questions or concerns regarding your bra issues, I am always happy to help. Thank you for reaching out ThirdLove.

Have a wonderful day!

Best regards,
Amy | Fit Stylist
Customer Experience
ThirdLove.com"

The link to my tracking number was not working, every time I clicked it, it said to check back in few minutes. I did, same response on the website every time I checked for a few days. Finally contacted CS and got no response on line after waiting over 10 minutes, Called them, the wait was long there too, so entered the number 2 requesting a call back, no response to a call back request, ever. Later in the day checked my email and someone from ThirdLove had sent an email saying I was not responding, and blamed the internet, and said my package is on the way, said it was sent out on 12-2, SEVEN calendar days after my order was actually placed and credit card charged. Lying to customers is really not nice. Charging their credit card a good week before any activity happens and then 2 weeks to the date, still, no product delivered is what I call rotten service. Don't matter if the product is good, if you lie or fudge facts, you are rotten at customer service. (And this order is to replace a bra where the underwire broke while I was wearing it, seems a common problem when I read the reviews, and I guess I learned something today, Third Love's bras have a life span of one year or less, per Third Love. They should cost a lot less then, if they are gonna break so often.)

Thirdlove's site says 60 day return policy so I thought it was a reliable business. As it turns out, they won't refund an item if the tags are removed. I have very sensitive skin, so removed them. I purchased 2 bras and tore them each for a few hours. After the trial, I literally had bruises from the bras. $120 lesson: Don't deal with this deceitful company.

I purchase the (Sheer lift shortie). It has No support lift on the bottom of the butt, plus the the hemming on the top of the waist and bottom around the thigh legs area, needs to be a lot thicker to hold down. I sat down and it roll up on the thigh leg area. But I can say, it feels like I'm not wearing underwear that's a five star..

I purchased my first bra from Thirdlove in September, 2020. I then purchased 5 more because I loved mine. THEN, while I was sitting simply READING the plastic "underwire" just snapped! I immediately requested a replacement. They sent a very insulting email back about how to care for bras (I'm over 60, I think I already know how). When I pushed them, they said that their product is supposed to last only ONE year. What? I have Natori bras that are 20+ years old and I STILL wear them with NO flaws. Don't bother with Thirdlove.

I had ordered from thirdlove for the first time, recognized an error immediately, followed the procedures stated on their website (must cancel within 50 minutes of ordering, can't have requested express shipping - I reached out to cancel within 3 minutes) but was told the cancellation policy would not be honored because it had already been "invoiced." Please beware these predatory practices.

Great experience. My bras never came and they sent out replacements. Everyone was helpful and made me feel heard.

I like one of their bras. Honestly I'd be perfectly happy purchasing one every six months or so but I get texts/emails with coupon codes and then they refuse to honor them. Dealing with customer service is a nightmare and I walk away feeling frustrated and really angry. Save yourself the frustration!

The two issues I have are:
1.) They have not gotten either of my two orders correct! On my first order, I received a box addressed to me but filled with someone else's order! (Sorry Laura in Washington, DC - I'm sending back your order and hopefully you either get what you ordered or get a refund!)
2.) On my second order, one item was missing and I am unable to return another item that didn't fit (I feel like I'm now stuck with a $79 bra that I can't wear!)

This is absolutely silly. I will not be ordering again - it's too much trouble!

I will say, however, that customer service has been reasonably responsive and very helpful when I do get a response. But these are bra and underwear orders! I shouldn't have to spend this much time sorting things out - especially after having spent so much money. Ugh.

Finally, the quality seems a bit "meh". I haven't washed anything yet so I'm holding my breath that everything makes it through the gentle cycle more than once without damage.

Sorry to leave a bad review but...

Oh boy. My quick summary, don't believe the hype and don't buy from this subpar company. If you want to hear my experience /reasons why, keep reading.
For one, sizing. I have had the same bra size since puberty. I don't normally buy expensive brands, but every generic bra I've had fit pretty well. I believe I have a very average/small sized chest that probably falls at about B. So I was confident when I took ThirdLove's sizing quiz (that confirmed I was wearing the correct size) that I'd be getting something that fit like a glove. I was completely baffled then when my bra finally arrived and I discovered that it was about two cup sizes too small. Strapping my girls into that itsy-bitsy thing is the most comical my body has ever looked. The material and design were fine but not much more impressive than the $10 t-shirt bra I usually get at target. (The sizing saga continues, but we'll continue with that later)
My second critique is shipping. I immediately returned the first order and decided to go for an exchange since I still wanted to believe the hype. Although, I was confused by my first disappointing interaction. On their website they make returns seem pretty straightforward. Just print the label and take it to a UPS store. They even have a UPS store locator built into the site. The problem is though that apparently they don't actually contract with UPS...! They contract with USPS. So when I went to the UPS storefront (that they helped my locate!) and the UPS worker said that they couldn't give me a shipping receipt for my package because it was actually supposed to be delivered by USPS, I decided to trust the instructions I had been given by the company and left my return. Note: UPS will still "ship" your package by transferring it to the post office at some point. This is why they'll accept your box but not give you a receipt / tracking number. After several weeks of receiving harassing emails from ThirdLove, saying they would bill me for the bra again if I didn't ship it by their deadline, I started to get really nervous that my package had been lost or stolen. I was eventually able to get in touch with a customer service representative, but they weren't able to give me any more details than acknowledging the box shipping three weeks after I dropped it off (the day after their return deadline). Thank god they didn't actually charge me again - although I'm sure they would have if I hadn't been actively working with customer service at the time. When I eventually had to return my exchange bra as well, I took it directly to the post office and was able to get the tracking receipt right away.
Back to sizing. After living for three weeks without a real bra, since my last one was so worn out that it was giving me chest pain, the exchange arrived. Regrettably this bra was still too small - even though I went a full cup and a half up from what I ordered the first time! I went through the online
Return process and hoped to do another exchange for the correct size (can you blame a girl for being persistent?), but
They wouldn't give me the option. Eventually my customer service rep said they only do one exchange per order. However, the problem was that if I did a new order, to finally get the right size, I wouldn't get the
First-time buyer coupon I used for the original bra and would have to pay for shipping AGAIN, since that's not included in the money you receive back after a return. I was pretty fed up and decided not to go for it.
I'm happily wearing a new, generic bra again. However, what I'm most ticked off by in this whole experience is not the waste of my time, the theft of my shipping money, or the threats of charging me twice for a product they were too incompetent to have shipped correctly, but by their illogical and deceitful sizing system! Their whole marketing campaign runs on helping women find the right bra size / fit for them. But of course if you skew your sizing model to be completely unconventional, of course your clients are going to be wearing a "new" size compared to normal! The justification that I got from customer service for all that was that they've designed their company to be based on the average woman's measurements. I don't know if this is actually true or not, but even if it is, it seems to me that they didn't have to entirely throw out the conventional sizing system. They could just make more inclusive sizes.

I was told I'd receive a temporary credit until my return was received. I have the feeling if I did not follow up, they would have just kept my money. I contacted them after a month and they "Just put my credit through". I was told "The return was still in transit as they can take from 10 to 20 business days to arrive and a little more to be refunded, however since the return didn't have new updates on the status I have to proceed with the refund". A little more to be refunded - don't buy!

I ordered two bras from ThirdLove, neither of which fit at all. I was initially told I could not return them because I had worn them and don't have the original tags. Absurd - how am I to know the bras are uncomfortable if I haven't worn them?

After complaining publicly about this horrible return policy, I was contacted by ThirdLove's customer service and allowed to return the bras.

The company then refunded my original form of payment without consulting me, which resulted in my $128 being refunded to a card that is closed. That company now says they do not have my money either and ThirdLove refuses to refund me properly.

So they have the merchandise and I don't have my refund, so I essentially donated $128 to this multi million dollar company.

HORRIBLE experience, I will never ever shop there again and I will make sure everyone I know won't either.